Carlos J. Torelli, Sharon Shavitt, Young Ik Cho, Allyson L. Holbrook, Timothy P. Johnson and Saul Weiner
The purpose of this paper is to investigate cultural variations in the qualities that White Americans and Hispanic Americans believe power-holders should embody, and the…
Abstract
Purpose
The purpose of this paper is to investigate cultural variations in the qualities that White Americans and Hispanic Americans believe power-holders should embody, and the situations in which these norms influence consumer satisfaction.
Design/methodology/approach
Two experimental studies (n1=130 and n2=121) and one field study (n=241) were conducted with White American and Hispanic participants. Results were analysed using ANOVA and regression.
Findings
White Americans are predisposed to apply to power-holders injunctive norms of treating others justly and equitably, whereas Hispanics are predisposed to apply injunctive norms of treating others compassionately. These cultural variations in the use of injunctive norms were more evident in business or service contexts in which power was made salient, and emerged in the norms more likely to be endorsed by White American and Hispanic participants (Study 1), their approval of hypothetical negotiators who treated suppliers equitably or compassionately (Study 2), and their evaluations of powerful service providers in a real-life, on-going and consequential interaction (Study 3).
Research limitations/implications
This research suggests key implications for our theoretical understanding of the role of social norms in carrying cultural patterns, as well as for cross-cultural theories of consumer satisfaction with service providers.
Practical implications
Marketers should pay attention to signals of fairness (compassion) in their services, as perceptions of fairness (compassion) by White American (Hispanic) consumers can boost satisfaction ratings. This is particularly important in service encounters that might be characterized by power differentials, such as those in health care and financial services.
Originality/value
As consumer markets grow more culturally diverse, it is important for marketers to understand how distinct notions of power impact the attitudes and behaviors of consumers from different cultures. This research investigates the implications of distinct power concepts for multi-cultural consumers’ evaluations of service providers, an important and under-researched area with implications for global service management.
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Jennifer A. Parsons, Sara Baum, Timothy P. Johnson and Gerry Hendershot
This paper is the result of a comprehensive study of the issues and challenges of including persons with disabilities in interview surveys. Through a review of the literature and…
Abstract
This paper is the result of a comprehensive study of the issues and challenges of including persons with disabilities in interview surveys. Through a review of the literature and over fifty in-depth interviews with key disability advocates and survey methodologists, we discuss the major issues (including sampling, proxy interviewing, and the use of adaptive technologies) and present a set of recommendations for including persons with disabilities in interview surveys.
This chapter examines the role of heritage as a means of empowering destination communities and providing deeper and more meaningful encounters between tourists and their…
Abstract
This chapter examines the role of heritage as a means of empowering destination communities and providing deeper and more meaningful encounters between tourists and their destination, which contributes to the notion of Destination Conscience by highlighting more sustainable and humane ways of ‘doing’ tourism and opening places up to greater community involvement and access by visitors. This includes heritage concepts such as Indigenous communities, local spirituality and religious traditions, public archaeology and ordinary heritage, and how these translate into deeper engagement between residents and tourists, community empowerment and a more creative and holistic tourist experiences. Conceptually, this chapter highlights notions of empowerment, tourists' experiences and Destination Conscience.
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These notes on Sir Walter Scott by John Galt, here published for the first time, have been transcribed by Dr Hamilton B. Timothy, Associate Professor in the Department of…
Abstract
These notes on Sir Walter Scott by John Galt, here published for the first time, have been transcribed by Dr Hamilton B. Timothy, Associate Professor in the Department of Classical Studies and Galt Scholar at the University of Western Ontario, from a manuscript among the material given him by Henry Gordon Harvey Smith, Q.C., a great‐grandson of John Galt, and his sister, Mrs Muriel Harvey Turner, of Winnipeg. John Galt's youngest son, Alexander, with whom Galt's widow made her home after the novelist's death in 1839, became the Hon. Sir Alexander Galt and Canada's first Federal Finance Minister; from him John Galt's library and miscellaneous papers passed to his youngest daughter, Annie Prince Galt, who married Dr W. Harvey Smith, a distinguished opthalmologist. (In 1930 he had the rare honour of holding at the same time presidency of both the British Medical Association and the Canadian.) His carefully augmented collection of Galt family papers, inherited by his son and daughter, has now been passed to Dr Timothy for use in connexion with his study, The Galts: a Canadian Odyssey. At the same time the family collection of John Galt's writings—in sixty‐eight volumes, many from the novelist's own library—was presented to the library of the University of Western Ontario. For permission to print these interesting notes we are indebted to Mr Harvey Smith and Mrs Turner. The annotations initialled C are by Dr Robert Hay Carnie of the University of Calgary.
Ryan M. Novak, Trevor T. Sthultz, Timothy S. Reed, Christopher C. Wood, Jesse A. Kirstein and Jason A. Whittle
United States Air Force (USAF) acquisition programs have historically suffered from extended acquisition cycle times and cost and schedule overruns. Department of Defense senior…
Abstract
United States Air Force (USAF) acquisition programs have historically suffered from extended acquisition cycle times and cost and schedule overruns. Department of Defense senior leadership has called for "transformation" of the acquisition process. In this article, we investigate an Evolutionary Acquisition (EA) strategy and the spiral development process. This article presents the case study analysis of three USAF acquisition programs: Global Hawk, B-2 Bomber, and Unmanned Combat Air Vehicle (UCAV). Data were collected through extensive literature review, interviews with acquisition experts from the three program offices, and completed questionnaires from members of Air Force Materiel Command’s (AFMC) Acquisition Center of Excellence (ACE), Aeronautical Systems Center’s (ASC) Transformation Team, and ASC’s ACE.
The enduring popular image of James Bond is (in the words of the theatrical trailer for Dr No) ‘the gentleman agent with the licence to kill’. Yet the screen Bond is hardly a hero…
Abstract
The enduring popular image of James Bond is (in the words of the theatrical trailer for Dr No) ‘the gentleman agent with the licence to kill’. Yet the screen Bond is hardly a hero in the manner of gentlemanly archetypes such as Cary Grant and David Niven (reputedly Ian Fleming’s preferred choice for the role). This chapter will explore how the image of Bond in the films has changed over time both in response to wider social and cultural archetypes of masculinity and due to the different performance styles of the various actors to play the role: Sean Connery, whose rough-hewn Scottishness can be seen as a means of representing the ‘otherness’ of Fleming’s character (‘Bond always knew there was something alien and un-English about himself’); George Lazenby, whose one-off appearance as an emotionally damaged Bond in On Her Majesty’s Secret Service anticipated later portrayals of the character; the parodic variant of Roger Moore; the brooding Byronic hero of Timothy Dalton; the ‘Milk Tray Man’ charm of Pierce Brosnan; and Daniel Craig, whose combination of bull-in-a-china-shop physicality and vulnerable masculinity (literally so in Casino Royale) has by common consent successfully transformed Bond from a cartoon superman into a twenty-first century action hero.
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Based on interviews with 27 victims’ family members and survivors, this chapter explores how memory of the Oklahoma City bombing was constructed through participation in groups…
Abstract
Based on interviews with 27 victims’ family members and survivors, this chapter explores how memory of the Oklahoma City bombing was constructed through participation in groups formed after the bombing and participation in the trials of Timothy McVeigh and Terry Nichols. It first addresses the efficacy of a collective memory perspective. It then describes the mental context in which interviewees joined groups after the bombing, the recovery functions groups played, and their impact on punishment expectations. Next, it discusses a media-initiated involuntary relationship between McVeigh and interviewees. Finally, this chapter examines execution witnesses’ perceptions of communication with McVeigh in his trial and execution.