Describes how focusing on total product quality (TPQ) can provide a new form of competitive differentiation, bearing in mind the move towards product parity. Considers that the…
Abstract
Describes how focusing on total product quality (TPQ) can provide a new form of competitive differentiation, bearing in mind the move towards product parity. Considers that the role of marketing is vitally important in building TPQ, as a good quality product can be so easily let down by poor Service quality. States that service should be used to sell products in the marketplace and create added value for the customer.
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Asserts that any benchmarking activity to improve service performance must develop a combined external and internal perspective. Offers advice on benchmarking techniques, useful…
Abstract
Asserts that any benchmarking activity to improve service performance must develop a combined external and internal perspective. Offers advice on benchmarking techniques, useful measurement approaches and how they can be used effectively.
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Abstract
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Laurence Ferry, Henry Midgley and Stuart Green
The study explains why Parliamentarians in the United Kingdom (UK) focused on accountability through data during the COVID-19 pandemic, as well as on how data could be used to…
Abstract
Purpose
The study explains why Parliamentarians in the United Kingdom (UK) focused on accountability through data during the COVID-19 pandemic, as well as on how data could be used to improve the government’s response to the pandemic.
Design/methodology/approach
Understanding the implications of accountability for COVID-19 is crucial to understanding how governments should respond to future pandemics. This article provides an account of what a select committee in the UK thought were the essential elements of these accountability relationships. To do so, the authors use a neo-Roman concept of liberty to show how Parliamentary oversight of the pandemic for accountability was crucial to maintaining the liberty of citizens during the crisis and to identify what lessons need to be learnt for future crises.
Findings
The study shows that Parliamentarians were concerned that the UK government was not meeting its obligations to report openly about the COVID-19 pandemic to them. It shows that the government did make progress in reporting during the pandemic but further advancements need to be made in future for restrictions to be compatible with the protection of liberty.
Research limitations/implications
The study extends the concept of neo-Roman liberty showing how it is relevant in an emergency situation and provides an account of why accountability is necessary for the preservation of liberty when the government uses emergency powers.
Practical implications
Governments and Parliaments need to think about how they preserve liberty during crises through enhanced accountability mechanisms and the publication of data.
Originality/value
The study extends previous work on liberty and calculation, providing a theorisation of the role of numbers in the protection of liberty.
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Salt (sodium chloride) is used in a variety of processed foods. It not only confers its own specific flavour on products, it is also used to enhance and modify the flavour of…
Abstract
Salt (sodium chloride) is used in a variety of processed foods. It not only confers its own specific flavour on products, it is also used to enhance and modify the flavour of other ingredients. The reasons for using salt can be divided into three broad categories: processing reasons, sensory (taste) reasons, and preservative reasons. In some cases it performs all three of these functions, and in many situations the distinction between them is not clear‐cut.
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Haklae Kim, John Breslin and Jae Hwa Choi
The purpose of this research is to investigate some general features of folksonomies and user‐generated content with copyright issues, and to present semantic representation for…
Abstract
Purpose
The purpose of this research is to investigate some general features of folksonomies and user‐generated content with copyright issues, and to present semantic representation for folksonomies using a tag ontology that can be used to represent tagging data at a semantic level using Semantic Web technologies.
Design/methodology/approach
An exploratory study is described that features current social tagging methods and copyright metadata. In particular, a tag ontology is extended for representing copyright metadata across different platforms.
Findings
The main finding is that Social Semantic Cloud of Tags can improve the expressive knowledge representation of folksonomies and that this ontology can aid in describing copyright metadata using some extended properties.
Originality/value
The paper gives a valuable insight into representing folksonomies with Semantic Web technologies that enable the representation, exchange, and reuse of tagging data, and provides a way to reduce the risk of copyright infringements in the process of tag sharing in folksonomies.