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Article
Publication date: 1 June 1997

Andrea L. Wadley, Judith E. Broady and Tim E. Hayward

Public library service to the full‐time employed is a topic which is sparsely covered in the library and information science literature of the UK. The full‐time employed are one…

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Abstract

Public library service to the full‐time employed is a topic which is sparsely covered in the library and information science literature of the UK. The full‐time employed are one of the largest segments in the public library market and, as failure to provide an effective service to this client group is a direct contravention of the statutory duty of public libraries, it is a topic worthy of investigation. Assesses and evaluates current service provision to this large market segment using the marketing mix as an analytical framework. Identifies and discusses the discrepancies between the needs and wants of this client group, and the services which are provided for them. In addition, delineates the barriers to their use of libraries.

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Library Management, vol. 18 no. 4
Type: Research Article
ISSN: 0143-5124

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Article
Publication date: 1 September 2000

Tim Wales

A random sample of UK veterinary practitioners was surveyed and interviewed on behalf of the Royal College of Veterinary Surgeons Wellcome Library to identify key issues in…

1180

Abstract

A random sample of UK veterinary practitioners was surveyed and interviewed on behalf of the Royal College of Veterinary Surgeons Wellcome Library to identify key issues in veterinary information use (IU) and information seeking behaviour (ISB).1 A greater proportion of respondents used the Internet for veterinary information than used a veterinary library. However, conventional journals, textbooks and conferences were the main information sources used. Some variations in information source use by practice size and type and information type were identified. The majority of library users and non‐users wanted enhanced library access via the Internet, especially to full‐text journals.

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Aslib Proceedings, vol. 52 no. 7
Type: Research Article
ISSN: 0001-253X

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Article
Publication date: 1 August 1997

Andrea L. Wadley, Judith E. Broady and Tim E. Hayward

Develops an earlier discussion in which the authors argued that the public library service fails in a number of ways to provide an effective service to the full‐time employed…

1300

Abstract

Develops an earlier discussion in which the authors argued that the public library service fails in a number of ways to provide an effective service to the full‐time employed. Suggests the characteristics of an effective service for such a market segment using the marketing mix framework. The methods examined concentrate on distribution systems which have the potential to minimize cost to the consumer and to maximize timeliness and convenience of location. Contends that such methods fall into three main categories: in‐house, outreach and remote access. Examines these three categories of service for their suitability, and considers funding, methods of publicity and the control processes necessary to continuity of service effectiveness.

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Library Management, vol. 18 no. 5
Type: Research Article
ISSN: 0143-5124

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Article
Publication date: 26 September 2008

Tim Wales and Penny Robertson

The aim of this paper is to share the experiences and challenges faced by the Open University Library (OUL) in using screen capture software to develop online literature search…

1452

Abstract

Purpose

The aim of this paper is to share the experiences and challenges faced by the Open University Library (OUL) in using screen capture software to develop online literature search tutorials.

Design/methodology/approach

A summary of information literacy support at the OUL is provided as background information to explain the decision to experiment with screen capture software with particular subjects. A detailed consideration of the design, development and implementation stages of a literature search tutorial in information and communication technology is given before a critical appraisal of the problems encountered.

Findings

The paper highlights the challenges in writing and designing self‐guided online learning materials in a subject context. It considers the strengths and weaknesses of the particular screen capture software used, especially with regard to accessibility.

Practical implications

The paper is of interest not only to other academic libraries, but also any organisation seeking to publish online help or learning materials for different audiences.

Originality/value

This paper is the first to document the use of screen capture software for information literacy purposes in a UK academic library and distance‐learning context.

Details

Program, vol. 42 no. 4
Type: Research Article
ISSN: 0033-0337

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Article
Publication date: 1 June 2007

Michael Little and Nick Axford

This article reviews the first volume of the Journal of Children's Services. In doing so, it discusses broader directions and challenges in research, policy and practice. The…

53

Abstract

This article reviews the first volume of the Journal of Children's Services. In doing so, it discusses broader directions and challenges in research, policy and practice. The article focuses on discussion about outcomes, the ‘idea’ of children's services and the impact of interventions on children's health and development. It welcomes reflections on different approaches to outcome measurement, analyses of the practicalities of implementing policy reforms and rigorous evaluations of the impact of Early Years, parenting and other programmes. At the same time, it suggests specific areas in which more work would be valuable, including: socio‐political commentary on policy developments; methods of and results from need analyses; empirical research on inter‐agency initiatives; how to improve the processes and structures that underpin good outcomes; transitions; and understanding ‘what works’ in research dissemination and utilisation. The value of international perspectives (including intra‐UK comparisons) is stressed. Forthcoming special editions on randomised controlled trials (RCTs) (2007) and anti‐social behaviour by young people (2008) will help to address other points raised.

Details

Journal of Children's Services, vol. 2 no. 1
Type: Research Article
ISSN: 1746-6660

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Article
Publication date: 1 June 1998

Thea Farley, Judith Broady‐Preston and Tim Hayward

The effective management of change is a crucial issue for academic libraries in the 1990s and beyond, as change is impinging on every aspect of their work. Through a consideration…

2769

Abstract

The effective management of change is a crucial issue for academic libraries in the 1990s and beyond, as change is impinging on every aspect of their work. Through a consideration of aspects of organisational theory, changes in academic libraries, and human resource management, this paper demonstrates the pressing need for attention to change and its effect on people, in an organisational setting. A case study is used to illuminate a literature review, and to ground the conclusions of the study in the experiences of staff in an academic library in a time of change. The structure of an organisation and the people within it are identified as the two primary concerns which should be central to any strategy to manage change. The structure should be flexible and organic to allow for innovation and creativity. Additionally, human resource management should aim to minimise the negative impact of change by responding to the needs of staff through communication and information sharing, staff involvement, training and development, and job design.

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Library Management, vol. 19 no. 4
Type: Research Article
ISSN: 0143-5124

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Article
Publication date: 1 June 2005

Tim Wales

To share the experiences and challenges faced by the Open University Library (OUL) in developing a content management (CM) system for its subject guides.

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Abstract

Purpose

To share the experiences and challenges faced by the Open University Library (OUL) in developing a content management (CM) system for its subject guides.

Design/methodology/approach

A summary of multi‐format subject guide production at the OUL is provided to justify the decision to develop a new system for their production using a commercial CM system. A detailed consideration of the design and implementation stages is given before a critical review of the project outcome.

Findings

Highlights the complex design and implementation aspects to the project, in part due to the nature of subject guide content itself, and examines the reasons for the CM system delivered not being adopted. Emphasises the importance of CM to future OU applications.

Practical implications

Of interest not only to other academic libraries but to any organisation seeking to organise and publish original material for different audiences in a variety of formats from a single data source.

Originality/value

This paper is the first to document a systematic approach to library subject guide production using a CM system and the associated information management challenges and realities of multi‐format publishing in an academic publishing context.

Details

Program, vol. 39 no. 2
Type: Research Article
ISSN: 0033-0337

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Article
Publication date: 16 November 2015

Natalia Velikova, Steve Charters, Tatiana Bouzdine-Chameeva, Joanna Fountain, Caroline Ritchie and Tim H. Dodd

– This paper aims to examine consumer preferences and perceptions of rosé wine with an ultimate purpose of constructing a perceived image of rosé in the cross-cultural context.

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Abstract

Purpose

This paper aims to examine consumer preferences and perceptions of rosé wine with an ultimate purpose of constructing a perceived image of rosé in the cross-cultural context.

Design/methodology/approach

The study was conducted in four markets, comprising the USA, New Zealand, France and the UK. The data were collected via a structured questionnaire through a combination of survey administration modes (pen-and-paper and online). Descriptive statistics, chi-square, factor analysis and ANOVA were used for analysis.

Findings

One of the key findings revolves around the construction of the perceived image of rosé and how this image varies in different markets. Effectively, this study presents an overview of the perceived reputation of rosé in four different market structures, shaped by different cultural and image management issues.

Practical implications

The most crucial implication of this research is the cultural variation in consumer attitudes toward rosé wine and its impact on marketing strategies to effectively target rosé consumers in different markets.

Originality/value

The vast majority of studies on wine consumer behaviour focus on red or white wines, whereas research on consumption of rosé is virtually non-existent. However, recent market trends indicate a growing popularity of rosé wine around the world. The current study is the first to concentrate on rosé as the focal point of research investigation. The study not only offers insights on the perceived image of rosé based on empirical data, but also provides a broader cross-cultural perspective on how this image varies in different markets.

Details

International Journal of Wine Business Research, vol. 27 no. 4
Type: Research Article
ISSN: 1751-1062

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Article
Publication date: 1 March 2006

Berhanu Kassayie

This article reports the outcomes of a study on communication support, commissioned to develop a borough‐wide strategy in 2003 by the London Borough of Tower Hamlets.The research…

123

Abstract

This article reports the outcomes of a study on communication support, commissioned to develop a borough‐wide strategy in 2003 by the London Borough of Tower Hamlets.The research stems from a recognition of communication as a key to successful delivery of public services and enhancement of a multicultural community.The focus is on ‘communication’ (rather than ‘language’), since it captures issues beyond the exchange of information through words: interpersonal interactions and relationships, techniques and modes of organising information exchange. Language is a key component within the broad ambit of communication mechanism and skills. Hence interpretation and translation are perceived as models of communications support alongside advocacy, integrated team, multilingual professional team, family/friends and minors, supported language, symbols and signs, and Plain English.While engaging in the debate and highlighting some of the broader issues concerning communication support services, the focus is on the following main issues:• policy frameworks and guiding principles in communication support• methods and techniques for needs assessment, monitoring and evaluation of communication support• communication support provision in Tower Hamlets including quantifying need, actual state of provision and users' perceptions.Probably among the first of its kind, the strategy draws on existing knowledge and good practice to develop a common framework for public services in Tower Hamlets. It is believed that it will serve a pioneering role in co‐ordinated existing and developing coherent approaches to communication support.

Details

International Journal of Migration, Health and Social Care, vol. 2 no. 1
Type: Research Article
ISSN: 1747-9894

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Article
Publication date: 28 October 2014

Rhiannon Gainor

153

Abstract

Details

Library Review, vol. 63 no. 8/9
Type: Research Article
ISSN: 0024-2535

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