Tim Payne and Melvyn J. Peters
In order to have a successful supply chain, in terms of total supply chain costs and service performance to the customer, companies need to match the type of products they are…
Abstract
In order to have a successful supply chain, in terms of total supply chain costs and service performance to the customer, companies need to match the type of products they are selling with the type of distribution channels delivering their products. To test this hypothesis a product supply characterization (PSC) model was developed and validated on the European operations of a US$15 billion case study company. The application of the PSC model to the case study company reveals significant value in matching specific product clusters with appropriate supply chain designs and that any mismatch represents supply chain under performance.
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Tim Payne, Neil Anderson and Tom Smith
Discusses cost‐effectiveness of assessment centres (AC) in terms ofpredictive power, utility and financial benefit. Reports a case studyfrom the Ford Motor Company of an AC where…
Abstract
Discusses cost‐effectiveness of assessment centres (AC) in terms of predictive power, utility and financial benefit. Reports a case study from the Ford Motor Company of an AC where different instruments were used at different stages in a system. Points to implications for HR professionals. Concludes that it is cost‐effective practice to validate ACs, dangerous to rely on traditional utility analysis formulae, and that selection procedures should be addressed as systems.
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Neil Anderson, Tim Payne, Eammon Ferguson and Tom Smith
A series of analyses was performed to evaluate the decision‐makingstrategies of assessors involved in a final‐stage assessment centre(AC). Thirty‐eight assessors rated applicants…
Abstract
A series of analyses was performed to evaluate the decision‐making strategies of assessors involved in a final‐stage assessment centre (AC). Thirty‐eight assessors rated applicants (n = 222) for an engineering sponsorship placement. Applicants were evaluated on four dimensions (Interactive Awareness, Work Structure, Drive and Enthusiasm, and Business Awareness) over three exercises (a group exercise, an individual exercise and a structured interview). In addition, two psychometric tests of cognitive ability were administered, one of numerical reasoning ability and one of verbal reasoning ability. Thus the assessors were provided with two types of information: their own observational ratings, and psychometric test scores of candidates. Analysis revealed that assessors perceived the observational and psychometric sources as distinct and that assessors integrated information from each source differently. Further, it was found that assessors weighted observational information as more salient than psychometric information in their outcome decision‐making processes, although both sources were integrated in final decisions. Interprets results in terms of strategies to reduce cognitive strain, information overload upon assessors and cognitive biases in decision making. Discusses the implications of these findings for AC design and validation.
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Ketan Ramesh Sonigra, Lucy McIvor, James Payne-Gill, Tim Smith and Alison Beck
There is a proportion of psychiatric service users whose needs are not met by existing models of care. This can lead to a reliance on acute and crisis services. These service…
Abstract
Purpose
There is a proportion of psychiatric service users whose needs are not met by existing models of care. This can lead to a reliance on acute and crisis services. These service users may be considered high intensity users (HIUs). The purpose of this research is to evaluate the Crisis Plus model, an intervention designed to better support HIUs in the community and reduce dependency on acute and crisis services.
Design/methodology/approach
Forty-seven HIUs were involved in Crisis Plus. The core intervention of Crisis Plus was an Anticipatory Management Plan (AMP), produced in collaboration with service users, their families and their care coordinators. AMPs were shared with relevant services and attached to electronic patient notes to ensure a uniform, psychologically informed approach to care.
Findings
HIU service use was compared pre and post-AMP. On average, number of inpatient admissions, number of days spent on the ward, accepted psychiatric liaison referrals and accepted home treatment team (HTT) referrals decreased significantly.
Practical implications
Crisis Plus has taken a collaborative, proactive approach to engage HIUs, their families and the services that care for them. Crisis interventions that emphasise collaborative working and service user agency are key.
Originality/value
The provision of dedicated psychological support to HIUs and their professional and personal network is crucial to reduce reliance on acute and crisis care. Crisis Plus is unique in that it instigates co-production and active consultation with HIUs and services to improve clinical outcomes, in addition to reducing NHS expenditure.
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R.M. Chandima Ratnayake and Tore Markeset
The purpose of this paper is to provide a comprehensive overview of technical integrity management (TIM) and propose a methodology for assessing to which extent the technical…
Abstract
Purpose
The purpose of this paper is to provide a comprehensive overview of technical integrity management (TIM) and propose a methodology for assessing to which extent the technical integrity (TI) performance is balanced in terms of goal awareness among the personnel responsible for TIM, and the degree to which high level goals are implemented in maintenance strategies.
Design/methodology/approach
The study involved a comprehensive literature survey as well as information and data collected in the Norwegian oil and gas (O&G) industry. Several discussion rounds were carried out with the industrial maintenance management experts to recognize the existing practices and to confirm the suggested model.
Findings
The literature review indicated that there is a need for a methodology for assessing to which extent the technical integrity (TI) performance is balanced in terms of goal awareness among the personnel responsible for TIM, and the degree to which high‐level goals are implemented in maintenance strategies. The suggested model can incorporate industrial data as well as intentions, intuitions and experiences of industrial experts who are making decisions sensitive to TI of a production installation.
Research limitations/implications
The study has been conducted in relation to TIM of production installations on the Norwegian Continental Shelf (NCS). The study is limited to measuring TI performance in relations to experts' awareness.
Practical implications
The study stresses the need for improving synergy between the TI and maintenance management function. It proposes a methodology to measure to which extent organizational priorities are balanced, while addressing financial as well as health, safety and environmental (HSE) interests when selecting a maintenance strategy.
Originality/value
This paper addresses a problem that is not given enough attention in the currently available literature. Available approaches suggest models and frameworks for measuring integrity performance. However, the operationalization of most of the existing models and frameworks, remains vague. Instead a formal mechanism is needed to analyze the gap between the present performance and performance targets.
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Gamze Güner Kibaroğlu, Bircan Güner and H. Nejat Basım
Research on the relationship between high job satisfaction human resources (HR) practices and work-related outcomes at the individual level rarely focuses on job crafting and…
Abstract
Research on the relationship between high job satisfaction human resources (HR) practices and work-related outcomes at the individual level rarely focuses on job crafting and levels of job passion. To fill this knowledge gap, we show how the relationships between perceived job passion by employees and the availability of HR practices and job satisfaction can vary in job crafting. Based on the job demands–resources (JD-R) perspective, this study was conducted primarily to test the effect of job crafting on the relationship between job passion and job satisfaction. Within the scope of the study, the mediator and moderator role of job crafting between these variables was investigated. The study was collected from 790 people working as blue collars in companies operating in the field of industry in Turkey by survey method. According to the findings of the study, it was observed that job crafting affects job satisfaction in the same direction. In addition to these, the partial mediator and moderator role of job crafting has been observed in the effect of job passion on job satisfaction. Considering these results, it has been observed that the passion for work of blue-collar employees affects job satisfaction. When job crafting is added to this effect, the intensity, strength, and direction of the effect between two variables can change. As a result of the study findings, it has been shown that managers and especially HR managers will strengthen the effect between job crafting and job satisfaction by ensuring the passion of blue-collar individuals.
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The study of Malcolm Tims, principal at Boobook Primary School, is one example of the descriptive case studies written for ten primary school principals in one N.S.W…
Abstract
The study of Malcolm Tims, principal at Boobook Primary School, is one example of the descriptive case studies written for ten primary school principals in one N.S.W. Inspectorate. The Stephens Tissue Perfusion Monitor was used as a physiological device to monitor the levels of stress. A plethysmograph worn by the principal and connected to a small transmitter relayed signals to a receiver connected to the Tissue Perfusion Monitor. As stress levels increased, the amount of blood flowing to the tissues decreased and this was shown on the meter and numerically represented as the Tissue Perfusion Index (TPI). As stress levels decreased the TPI levels rose. Each principal was observed for several days and detailed notes were made of the various factors that caused the stress levels to vary. Changes of staff, conflicting values, attitudes and behaviours in teachers and executive staff, staff meetings and poor performance of ancillary staff were common stressors. Recalcitrant pupils, dissatisfied parents, and dealings with other officials, curriculum and policy changes, problems with school buildings and equipment (including break‐and‐enters), work overload and time pressures were also significant stressors. Principals' days seemed to be characterised by a large number of “hassles” and “uplifts”, with intervening periods of either heavy of severe stress or periods of relative calm. Stress levels were found to decrease when positive and beneficial events occurred. The study was able to determine 14 categories of such “uplifts”. Positive support, a “challenge” mentality, confidence, a higher locus of control, as well as individual application of techniques for relaxation, appeared to assist principals in lowering stress levels.
Tim Hughes, Mario Vafeas and Toni Hilton
Resource integration is a central idea within service-dominant logic (S-D logic), but there has been little scholarly research on this aspect of theory. This paper aims to explore…
Abstract
Purpose
Resource integration is a central idea within service-dominant logic (S-D logic), but there has been little scholarly research on this aspect of theory. This paper aims to explore resource integration between marketing agencies and their clients.
Design/methodology/approach
In total, nine case studies have been developed using a dyadic approach of interviewing clients and members of their agency teams. This is followed-up with presentations and workshops with over 200 practitioners who validated the findings and added new perspectives.
Findings
The key operant resources in the client/agency context have been identified. The ways the operant resources of the actors developed during the course of resource integration, building potential resources for future co-creation are shown. The differing perspectives of the actors to each other’s contribution are highlighted.
Research limitations/implications
This study suggests that resource enhancement and development, as a result of integration, is important. For agency/client research, resource integration and development brings new perspectives complementing existing relationship approaches to research. The findings have implications for relationship marketing theory across business-to-business (B2B) contexts.
Practical implications
The findings suggest a resource integration approach that could be jointly addressed between agency and client in improving the way they work together. The discourse of co-creation suggests a way for them to talk about how to work together effectively. Suggestions are made for teaching.
Originality/value
This study develops the S-D logic theory through exploring resource enhancement and development in a B2B co-creation context. The dyadic nature of the research is novel in studying how marketing agencies and clients work together and new perspectives emerge from the approach.