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Presents empirical evidence in the context of grocery shopping to challenge the assumption that routine shopping is considered invariably to be a low‐involvement activity. Argues that certain situational factors may give rise to routine purchases becoming more involving than others and studies the case of stock‐out situations. Finds that there is some evidence to suggest that routine food shopping for many consumers can be highly involving at times.

This study examines how various characteristics of the discount retail environment and the overall attitude towards a discount retail store, considered to be an abstract and global image component, influence consumers’ satisfaction and how consumers’ satisfaction, in turn, affects store loyalty. The data, collected from a sample of 517 discount retail customers in Daegu, Korea, indicate that: (1) forming the overall attitude is more closely related to in‐store services: atmosphere, employee service, after sales service and merchandising, (2) store satisfaction is formed through perceived store atmosphere and value, (3) the overall attitude has strong influence on satisfaction and loyalty and its impact is much stronger on loyalty than on satisfaction, (4) store loyalty is directly affected by most significantly location, merchandising and after sale service in order, (5) satisfaction is not related to customers’ committed store revisiting behavior. The applications in management and implications for future research are discussed.

The purpose of this chapter is to promote the importance, utility and necessity of applying a sociocultural lens to the analysis of the normalized appropriation of surveillance technologies and wearables across sports settings.

The chapter synthesizes existing literature that has embraced a sociocultural lens to examine the implications of the increasingly normalized adoption of surveillance technologies in sport settings. In doing so we hope to provoke discussion regarding the contemporary effects of technologies in order that they may be better understood by not only sports scholars but those who operate within sport. To achieve this aim, we provide an exemplar of how Michel Foucault's concepts have been a useful heuristic for this endeavour.

Within the highly commercialized and spectacularized domain of corporate sport, the performing athletic body has become a commodity of vital importance. Correspondingly, sports practitioners across the globe have rallied to devise innovative ways to train, protect and improve athletes. As this chapter details, one of the main ways in which this project has occurred is through the increased appropriation of wearable (and increasingly invasive) surveillance technologies. A major finding from existing literature is that surveillance technologies can contribute to the unproblematized production of compliant athletic commodities in sports settings. Moreover, that this can have significant limiting outcomes for athletes' development and well-being and coaches' practices.

The chapter argues for three future ‘touchstone’ areas of study: Surveillance technologies and athlete retirement, unintended consequences of more technology and resisting the regulatory intentions of behavioural nudges.

This chapter provides one of the first summaries of the socioculturally informed research that has examined the implications of the increasingly normalized presence of surveillance technologies across sports settings. In doing so, it also acts as one of the first resources designed to help those who coach and develop athletes to reflect upon the significant dangers and limiting outcomes that can be associated with the unconsidered deployment of surveillance technology.

The area of food retailing and consumers′ product preferences is focused on. Valuations in product and price attributes across product categories are investigated. A conceptual framework is developed for analysing food choice situations; product categories and product attributes are identified and measured; the importance of product attributes and the implications for retailers′ marketing mix strategies are assessed. The main conclusion drawn is that for each product category studied (preserves, bakery products, cereals, dairy products, soups, toiletries, fresh meats) customers were looking for different groups of attributes, and different priorities were attached to attributes across product categories.

Through a resource-based theoretical lens, we elucidate conditions under which family business culture (FBC) amplifies the positive effects of high-performance work systems (HPWS) intensity and exacerbates the negative effects of low human capital uniqueness (HCU) on firm performance. By doing so, we answer the call for more research on the conditions under which FBC influences firm outcomes.

The present study sampled 226 small business owners across the USA, who provided their responses to online survey questions. Hypotheses were assessed via path analysis in MPlus 8.8, using maximum likelihood estimation.

FBC, HPWS intensity and HCU were positively associated with firm performance. Further, the HPWS intensity – firm performance and HCU – firm performance links were moderated by FBC. Specifically, increased levels of HPWS intensity were associated with greater firm performance when FBC was high, and firms with low levels of HCU tended to have particularly decreased levels of firm performance when FBC was low.

Consistent with the resource-based view, firms' unique resources and competitive advantage may be tied to the extent to which they have an established FBC. High levels of FBC, which are characterized by shared values, loyalty, proud involvement and care toward the organization, can play a significant role in enhancing organizational performance. Family business leaders should prioritize cultivating an enhanced FBC alongside investments in HPWS and unique human capital.

This study contributes to understanding the theoretical underpinnings of FBC and its relationship with firm performance by examining FBC’s interaction with HPWS intensity and HCU. We highlight FBC as a valuable intangible resource that can enhance or diminish the effectiveness of other strategic resources in family firms, further extending the application of resource-based view theory in family business research.

This study explores how dimensions of organizational culture are related to performance in a sample of Christian churches. Alternative models of the relationships of four dimensions of organizational culture with multiple measures of church performance were explored using data provided by staff and pastors describing 53 Christian churches. We identified a model that fit the data very well in which the relative strength of four organizational cultural dimensions are predictors of the levels of seven alternative measures of church performance covering membership growth, constituent satisfaction, staff and constituent learning and development, and internal business processes. Church leaders desiring to improve performance could consider focusing on strengthening the culture dimensions that may be related to each area of church operations.

Responds to the recent criticism associated with marketing′s poor contribution to business success. Reviews the state of marketing in British industry, drawing on previous research and continues by describing the major changes experienced in the business environment, arguing that the future of marketing depends on recognizing these trends and responding to them. Goes on to describe the steps that leading companies, based in the UK, are taking to become truly marketing orientated, and the ways in which they are meeting the new challenges they face. It ends by highlighting the new opportunities for market‐led companies and concludes that marketing′s contribution to business performance is in its ascendancy and far from decline.

There is a widespread perception that, in terms of web‐technology, XML is going to be the ‘next big thing’. Given the amount of comment that it has generated, it seems to be on its way to achieving that status. But how much of the praise should be taken at face value, and how much of the hype is credible? In the following article we examine some of the claims made about the importance of XML and consider how far the enthusiasm about it can be justified. Will XML cause a revolution that will change the way that everyone uses the Internet, whether as searchers or data creators? Or is it a tool for certain types of e‐commerce and large‐scale markup, which may not have a significant impact on the majority of web users?