The purpose of this paper is to discuss the evolving interpretations of the Covid crisis and its impact on hospitality and tourism.
Abstract
Purpose
The purpose of this paper is to discuss the evolving interpretations of the Covid crisis and its impact on hospitality and tourism.
Design/methodology/approach
Scenario planning paper following Framework Foresight about the Covid pandemic and its impact on hospitality and tourism. Research input was gathered from research reports in different disciplines and discussions with an expert panel.
Findings
The paper argues that hypothesized recovery scenarios were founded on hope and inaccurate extrapolations, and that hospitality and tourism may head for permanently lower volumes.
Research limitations/implications
The paper contributes to the debate on tourism resilience and hopeful visions of a sustainable restart.
Practical implications
Instead of just focusing on direct pandemic impact and that of governmental measures, a third variable of consumer confidence will be decisive, and more important than expected by many initially, in future scenarios for hospitality and tourism.
Originality/value
The proposed scenarios that were designed with executive level industry input have so far proven more realistic than prevalent views of a swift recovery.
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Xinyue Lin, Maria Tims and Liang Meng
Taking attribution theory as an overarching framework, the study aims to examine how employees attribute and respond to a colleague's approach crafting.
Abstract
Purpose
Taking attribution theory as an overarching framework, the study aims to examine how employees attribute and respond to a colleague's approach crafting.
Design/methodology/approach
Two complementary studies, including a scenario experiment (Study 1; N = 114) and an online survey (Study 2; N = 220), were conducted to test the hypothesized model.
Findings
Study 1 found support for the attribution of a prosocial motive to approach crafting, which in turn led to more social support and less social undermining among observers. This mediation was stronger when the job crafter was perceived as less other-oriented. Study 2 replicated the findings of Study 1 and further showed that when observers attributed both high impression management and prosocial motives to approach crafting, the positive relationship between their prosocial motive attribution and social support for the job crafter got weakened, while the negative relationship between their prosocial motive attribution and social undermining of the job crafter was strengthened.
Originality/value
The findings demonstrate that approach crafting gives rise to specific attributions and reactions toward the job crafter, which enrich the understanding of the social consequences of job crafting in the workplace.
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Bruce L. Darling and Tim R.V. Davis
Super Bakery managers formulated breakthrough strategies for entering the mature institutional food market. Owned by football legend Franco Harris, this dynamic little company is…
Abstract
Super Bakery managers formulated breakthrough strategies for entering the mature institutional food market. Owned by football legend Franco Harris, this dynamic little company is now a profit leader in the industry. Their recipe for success: Differentiate services, build company capabilities, and create products like the “Super Donut.”
The Fifth Annual Total Quality Conference presented this Spring by the Unified Technologies Center of Cleveland featured some of the most influential contributors to the theory…
Abstract
The Fifth Annual Total Quality Conference presented this Spring by the Unified Technologies Center of Cleveland featured some of the most influential contributors to the theory and practice of quality management as well as representatives from each of the 1991 Baldrige Award winners.
Tim R.V. Davis and Michael S. Patrick
Benchmarking is being incorporated into the strategic planning and quality improvement processess of many service businesses. A case in point is the benchmarking effort by the…
Abstract
Benchmarking is being incorporated into the strategic planning and quality improvement processess of many service businesses. A case in point is the benchmarking effort by the member hospitals of the SunHealth alliance, a network of 250 non‐profit hospitals located mainly in Southeastern states.
Entrepreneurs and their ventures are often portrayed as unambiguously positive forces in society. Specifically, high technology and equity-funded startups are heralded for their…
Abstract
Entrepreneurs and their ventures are often portrayed as unambiguously positive forces in society. Specifically, high technology and equity-funded startups are heralded for their innovative products and services that are believed to alter the economic, social, and even political fabric of life in advantageous ways. This paper draws on established theory on the causes of misconduct in and by organizations to elaborate the factors that can give rise to misconduct in entrepreneurial ventures, illustrating our arguments with case material on both widely known and less well-known instances of entrepreneurial misconduct. In venturing into the dark side of entrepreneurship, we hope to contribute to theory on entrepreneurship and organizational misconduct, augment entrepreneurship pedagogy, and offer ideas and examples that can enhance entrepreneurs’ awareness of their susceptibility to wrongdoing.
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Tim R.V. Davis and Fred Luthans
Organisational entry has received much concern and research over the years. Organisational exit, on the other hand, has been slighted in human resource management. Yet, the few…
Abstract
Organisational entry has received much concern and research over the years. Organisational exit, on the other hand, has been slighted in human resource management. Yet, the few who have investigated this phenomenon have found that it is very poorly managed.
Managers and human resourcespecialists often prefer a particularapproach to the delivery of training anddevelopment above all others.Frequently, this approach is advocatedas a…
Abstract
Managers and human resource specialists often prefer a particular approach to the delivery of training and development above all others. Frequently, this approach is advocated as a blanket solution to a firm′s managerial problems with little consideration of other approaches. The strengths and weaknesses of the various approaches to management development are evaluated and their application for developing different levels of management in small and large companies is discussed.
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The first conference featuring presentations by line managers implementing reengineering was held in Orlando, Florida, in January by The Manufacturing Institute, a division of the…
Abstract
The first conference featuring presentations by line managers implementing reengineering was held in Orlando, Florida, in January by The Manufacturing Institute, a division of the Institute for International Research.
In the Eighties, U.S. business learned important new skills for identifying and satisfying external customers. Inevitably, this experience led to a recognition that the needs of…
Abstract
In the Eighties, U.S. business learned important new skills for identifying and satisfying external customers. Inevitably, this experience led to a recognition that the needs of internal work processes and internal customers were critical to external service delivery. The Conference Board and the Hay Group's conferences “Satisfying Internal Customers” held in New York and recently in San Diego, explored how enhancements in internal systems, processes, and activities can support improved external customer service. The presentations offered different perspectives on how companies manage the relationship between internal and external customer service. For example, some innovative companies focus on one internal customer relationship or core process, while others recognize numerous internal customer relationships and core processes to which each department or function must respond.