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Article
Publication date: 1 August 2001

Ching‐Chyi Lee, Tien‐Sheng Lee and Catherine Chang

Examines the relationships between quality and productivity improvement approaches currently adopted by Chinese firms and the quality, operating, and financial performances of…

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Abstract

Examines the relationships between quality and productivity improvement approaches currently adopted by Chinese firms and the quality, operating, and financial performances of these firms. Three major hypotheses were formed, namely: a company’s quality performance is correlated to its quality and productivity improvement approaches; a company’s operation performance is correlated to its quality and productivity improvement approaches; and a company’s financial performance is correlated to its quality and productivity improvement approaches. The hypotheses were tested by using sample data collected from 373 companies in the People’s Republic of China. The first two hypotheses were confirmed, although the second was only weakly supported. The findings of this paper are to large extent consistent with those of previous studies.

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International Journal of Quality & Reliability Management, vol. 18 no. 6
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 August 2001

Eldon Y. Li, Xiande Zhao and Tien‐sheng Lee

The banking industry in Hong Kong plays a significant role in the international financial arena. Because of increasingly competitive pressure from domestic and overseas banks…

2675

Abstract

The banking industry in Hong Kong plays a significant role in the international financial arena. Because of increasingly competitive pressure from domestic and overseas banks, Hong Kong banks must improve service quality and care about customer demand. They must tightly control cost and improve the quality and efficiency of operations in order to maintain profitability. This study surveys the entire population of licensed banks in Hong Kong on their quality management initiatives. It not only analyzes the current status of quality management initiatives in Hong Kong, but also compares the results with those from UK financial institutions in 1994.

Details

International Journal of Quality & Reliability Management, vol. 18 no. 6
Type: Research Article
ISSN: 0265-671X

Keywords

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