Search results

Distance has been a core concept and issue in international business and management research. While scholars argue that distance through internationalization is increasing costs, distance is also associated with positive implications such as the integration of more diverse knowledge. Still, many firms struggle to manage distance effectively and efficiently in their multinational contexts. The purpose of this study therefore is to propose Open Strategy – increasing transparency and inclusion in the strategy process – as an attractive concept for managing distance.

This is a conceptual paper where the authors introduce Open Strategy to the IB community.

The authors argue that opening the strategy of multinational enterprises, enables firms to leverage diversity by re-combining the firms diverse and distant knowledge. It also reduces distance by moving beyond formal mechanisms of control and coordination to improve joint understanding, cooperative commitment and strategy implementation. The framework shows how firms can move beyond established dogmas in international business research by rendering their strategy processes more open.

Leveraging the Open Strategy literature, the authors are able to find a way to respond to the challenge of increasing distance, in fact even arguing that distance can be beneficial if framed as diversity.

The purpose of this paper is to analyze how individual project members in IT offshore outsourcing projects cope with culture‐specific behavior, and how the project members' cultural intelligence enables the emergence of negotiated culture.

The employed research approach is an interpretive, in‐depth single‐case study based on 31 qualitative interviews. The cultural intelligence framework serves as a “sensitizing device” to develop a model of cross‐cultural interaction in IT offshore outsourcing projects.

The paper presents a model explaining cross‐cultural interaction at the individual level in IT offshore outsourcing. The analysis shows that effective cross‐cultural interaction manifests itself in active cross‐cultural adaptation behavior, which is driven by motivational and cognitive factors. Cultural intelligence, including cognitive, motivational, and behavioral elements, is found to be an important driver for the development of a negotiated culture, characterized by trust‐based interpersonal relationships, shared understanding, and the effective resolution of conflicts in IT offshore outsourcing projects.

This study helps to understand how the emergence of a negotiated culture depends upon the cultural intelligence of individual project members. Practitioners need to focus on the accumulation of cultural intelligence in their project teams.

This study makes a theoretical contribution to the IT offshore outsourcing domain by presenting a model of individual‐level cross‐cultural interaction in this context. Furthermore, it represents one of the first qualitative case studies on cultural intelligence in IS.

As a company’s corporate social responsibility (CSR) image can protect from the backlash of a service failure, it is important to remind customers of the company’s CSR commitment when a service failure occurs. One novel mechanism for doing so is through a prosocial service recovery. However, explorations of such service recovery strategies are relatively unknown. Thus, this paper aims to examine how recoveries including prosocial elements compare to those only utilizing monetary compensation strategies and to explore boundary conditions for such effects.

This research utilizes an experimental design approach across three studies. Participants were recruited from Amazon’s Mechanical Turk.

This research demonstrates that a recovery including prosocial (vs only monetary) elements can positively impact purchase intent through the firms’ CSR perceptions. The authors show that the benefits of prosocial compensation are contingent on the motivation for visiting a company (e.g. hedonic vs utilitarian) as well as the degree to which the company is perceived as luxurious.

The series of studies provides important theoretical contributions to services marketers by advancing the understanding of novel recovery strategies and demonstrating when companies should initiate such strategies. Implications of the findings and directions for future research are explored.

Culturally responsive and equitable evaluation (CREE) is a methodological paradigm that intertwines the principles of ethnography with community-centered approaches to amplify the authenticity and efficacy of program evaluations. This chapter explores the integration of ethnographic inquiry and methods to enhance evaluators' engagement with diverse stakeholders through a foundation of mutual respect, co-learning, and capacity building. Ethnography contributes depth to CREE by facilitating sustained participatory engagement, open-ended interviewing, and immersive observation, capturing the intricate cultural dynamics that inform context-specific recommendations. A crucial element of this integration is reflexivity concerning evaluators' privilege and positionality. By maintaining proactive transparency about their insider–outsider status and actively balancing power dynamics, evaluators can mitigate cultural blind spots and extractive biases. This approach not only foregrounds marginalized voices but also emphasizes critical self-interrogation, advancing the evaluation's potential to enact social change. However, without relentless anti-oppressive reflexivity, there is a risk of merely appropriating ethnographic methods for cosmetic purposes, thereby undermining the humanistic and authenticity aims of CREE. For program evaluators committed to adhering to the guiding principles of cultural competence, continuous professional development in ethnographic and CREE methodologies is essential. This chapter describes the meaningful integration of these methods, fostering more respectful, authentic, and equitable engagements with communities. Future directions for evaluation practice should focus on developing ethnographic, participatory, and community-based methods training, integrating critical theories to address power dynamics and promote reflexivity, and ensuring that evaluations not only meet technical standards but also achieve profound societal impact through a committed, collaborative, and authentic approach.

This paper aims to focus on the role of the community entrepreneur and the process of community entrepreneurship. It seeks to emphasize the social context as critical for gaining access to the resources needed by a community venture and elaborates on the action pattern of the community entrepreneur towards raising critical resources from the environment.

The analysis is based on a longitudinal field study of community entrepreneurs in four Norwegian rural municipalities. The data consists of interviews, observations, and documents.

Community entrepreneurs create local arenas and thereby facilitate cooperative entrepreneurial action, through bridging social capital. The actors are part of these community contexts and are involved in a range of reciprocal relations. Thus, the actors' creative practices toward the community have to run parallel with the resource configuration process.

Future studies may provide a broader empirical platform in different communities, and take part in the process for a longer time period. One may also develop comparative studies focusing on the basic resource platform, the action pattern, and the performance of the different social ventures.

A major finding is that government support should be flexible and develop tools “tailored” to the characteristics of the rural communities. The combined resources of the entrepreneurs, social networks, and more formal institutions create more ambitious results.

The paper contributes to the field of entrepreneurship by studying community entrepreneurs and their entrepreneurial ventures. Further, an integration of a resource configuration approach and a practice‐oriented approach gives an increased understanding to the community venture creation process.

The aim of this chapter is to explore the gender dynamics of the juncture of migration and health in the case of Ecuadorean migrations to Spain, the United States, and back.

By building on a feminist intersectional take on the social determination of health as defined by Latin American critical epidemiology, the project was designed within an activist research framework, and data were collected transnationally from 2015 to 2019 via surveys, individual and group interviews, participant observation in health and migration workshops and trainings for migrant communities, advocates, and health practitioners.

Our study identified and conceptualized various health processes and psycho-sociocultural coping mechanisms that migrants and relatives traversed and employed and pointed to how they manifested their agency in sustaining, reinforcing, and challenging dominant heteropatriarchal gender regimes.

While the findings cannot be generalized to all Ecuadorean migrants given sampling limitations, our research can help migrant communities further understand how their health and well-being may be affected by migration and, in turn, take precautionary and restorative measures.

The combination of various critical theories allowed us to uncover how migration as a risk factor affected the health of migrants, nonmigrating relatives and returnees in a nuanced and complex manner that traversed disciplinary silos and challenged both the mainstream biomedical approach, which typically exoticize, demean, and/or marginalize migrant health, and the literature's tendency to code migrants as victims as opposed to recognizing their protagonism.

Uses qualitative data to explore how contemporary religious beliefs mark conceptions of work, particularly with regards to the beliefs of conservative protestant women. Compares liberal protestant women and men as well as conservative men against this group. States that conservative women consider motherhood as their most important work yet they are also most likely to feel “called” to their paid work. Cites that this has important implications for the sociological literature on gender and work. Builds on the original work of Max Weber.

Narrow, managerially centered notions of organizational culture remain hegemonic, marginalizing richer, anthropological approaches as well as efforts to understand how the beliefs and practices of organizations are fundamentally shaped by the wider societal dynamics within which they are embedded. In this paper, the authors draw upon recent efforts to explore the interface of scholarship on practice and the institutional logics perspective to highlight the utility of a practice-driven institutional approach to the study of organizational culture that brings society back in. Empirically, the authors present a longitudinal case study of a Chinese private enterprise, and analyze how the unfolding dynamics of a strong community logic increasingly affected by a rising market logic, shaped the formation of political coalitions internally and externally as organizational members aimed to maintain truces between the push and pull of logics over a period of 22 years. Through an analysis of seven episodes that we conceptualize as “cultural encounters,” the authors find that a combination of compartmentalization and overall integration of logics contributes to provisional truces, and that people in the same cohort who share common geographic socialization are more likely to form allies. Our aim is to encourage future scholars to study how societal beliefs and practices work their way into organizations in a variety of explicit as well as more mundane, hidden ways.

The author examines the inter-relationship between authenticity, music and gender in relation to a particular contemporary genre, emotional hardcore or emo. Noting how hard rock often defined itself as authentic in contrast to (feminine) pop music, the author argues that it is possible to see the ‘persistence of masculinism’ in wider debates around the performance of (appropriate) fandom. Drawing on a wealth of online data from platforms such as Reddit, Tumblr and Facebook, the author observes that even as male fans of emo distance themselves from hyper-masculine forms of hard (or cock) rock, they also critique the presence of female fans as ‘inauthentic’.

Fair trade has made paying producers in poorer countries a “just” price one of its central aims, with the issue constantly in its public communiqués, from the print media to social networking sites. As most research has looked at fair trade in the South, where small producers and craft makers live, discussions of the fair price have centered on whether the wholesale prices paid to them are alleviating poverty. However, circumscribing the issue of the fair price only to its impact in the South impedes our understanding of how fair trade operates in the North, on which the system relies for its existence. Looking at fair trade from a Northern perspective, this paper sees the fair price as a partial illustration of the social processes that characterize reflexive modernity, particularly the ethical dilemmas that surround the composition of prices. But rather than focusing exclusively on activist discourse, the paper uses practice theory to build a more nuanced picture of the diverse beliefs and behaviors that the fair price is entangled with. Drawing on ethnography with people who consume and sell fair trade in the Italian city of Palermo, the paper shows how understanding what a fair price is appears to be an enigma that conceals different aspects of the fair trade network. Specifically, it reveals that the fair price is not a single but a double entity, comprising the wholesale price paid to producers, where “political” emphasis usually lies, and the fair retail price, an entity discussed far less often.