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Article
Publication date: 8 February 2008

Peter Hensen, Meinhard Schiller, Dieter Metze and Thomas Luger

The purpose of this research is to show that referring physicians play a strategic role in health care management. This study aims to evaluate the perception of hospital services…

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Abstract

Purpose

The purpose of this research is to show that referring physicians play a strategic role in health care management. This study aims to evaluate the perception of hospital services by referring physicians and clinicians for quality improvement.

Design/method/approach

Referring physicians in private practice and hospital clinicians at a large dermatology academic department providing inpatient and outpatient services at secondary and tertiary care levels were surveyed to determine their perceptions of service quality. A comparative questionnaire survey was established to identify improvement areas and factors that drive referral rates using descriptive and inferential statistics.

Findings

Referring physicians' (n=53) and clinicians' (n=22) survey results concordantly revealed that timely and significant information about hospital stay as well as accessibility to hospital staff are major points for improvement. Significant differences between both samples were found with respect to inpatient services and patient commendation. Clinicians tended to rate their services and offerings higher than referring physicians (p=0.019). Geographic range was correlated with the frequency of patient commendation (p=0.005) and the perception of friendliness (p=0.039). The number of referred patients was correlated with medical reports' informational value (p=0.042).

Research limitations/implications

Although the study has a limited sample size it appears that surveying physicians' perspectives is an essential tool for gathering information about how provided health care services are perceived.

Originality/value

Survey results should be useful for continuous quality improvement by regular measuring and reporting to executive boards. Hospitals should pay careful attention to their communication tools, particularly medical reports.

Details

International Journal of Health Care Quality Assurance, vol. 21 no. 1
Type: Research Article
ISSN: 0952-6862

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Book part
Publication date: 15 June 2015

Inessa Laur

This chapter aims to enrich knowledge about cluster initiatives acting as intermediaries primarily between members in a cluster or in regional context. This is a practically…

Abstract

This chapter aims to enrich knowledge about cluster initiatives acting as intermediaries primarily between members in a cluster or in regional context. This is a practically oriented manuscript written to contribute to refinement of existing policies by proposing recommendations based on recent empirical studies regarding funding, actors’ and activities’ content, as well as cluster initiatives’ assessment. It is proposed that public support should be balanced, targeting new as well as established, well-functioning cluster initiatives. Furthermore, regional authorities should encourage multifaceted collaboration (e.g., Triple Helix), stimulate variation in activities to maximize the benefit of cluster initiatives as well as define and communicate success factors that make it possible to evaluate cluster initiatives from a holistic perspective. These recommendations are primary aimed for regional authorities and reflect a bottom-up perspective where both logic of initiatives’ actions and their development are captured. Yet, even national authorities can make use of the recommendations in this chapter to improve governance of cluster initiatives and to determine further directions of regional policies.

Details

New Technology-Based Firms in the New Millennium
Type: Book
ISBN: 978-1-78560-032-6

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Book part
Publication date: 30 November 2020

Ksenia Podoynitsyna, Yuliya Snihur, Llewellyn D. W. Thomas and Denis A. Grégoire

We investigate how Salesforce’s key people used analogies and metaphors during the deployment of their (then) radical business model innovation. Our analysis shows how…

Abstract

We investigate how Salesforce’s key people used analogies and metaphors during the deployment of their (then) radical business model innovation. Our analysis shows how Salesforce’s entrepreneurial team skillfully used a mix of analogies and metaphors to communicate its innovations and differentiate the company from its competitors. We also show how business model innovators can weave together analogies and metaphors to create distinct meta-narratives that elicited strong emotions and helped construct a memorable organizational identity that galvanized stakeholders around the firm’s ecosystem appeal. We conclude by discussing the implications of our findings for business model and cognition research.

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Book part
Publication date: 27 December 2018

Edward J. Malecki

Abstract

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Reflections and Extensions on Key Papers of the First Twenty-Five Years of Advances
Type: Book
ISBN: 978-1-78756-435-0

Available. Open Access. Open Access
Article
Publication date: 5 December 2023

Jacopo Ballerini, Daniele Giordino, Luboš Smrčka and Francesca Culasso

Food and beverage (F&B) small and medium-sized enterprises (SMEs) must diversify their markets and obtain predictable sources of revenues to withstand difficult and volatile…

1363

Abstract

Purpose

Food and beverage (F&B) small and medium-sized enterprises (SMEs) must diversify their markets and obtain predictable sources of revenues to withstand difficult and volatile periods such as the post-pandemic geopolitical scenario, recently burdened by the Russian-Ukrainian conflict. On the other hand, another strand of the literature suggests that public procurement could be considered a great source of income, enabling solid contracts, revenues and cash-flow stability. Therefore, this paper aims to explore the role of public procurement, the adoption of e-commerce platforms and their interactions in affecting the exporting performances of SMEs operating in the F&B sector.

Design/methodology/approach

The study retrieves data from 2,186 Italian F&B manufacturing SMEs relying on Margò by Cribis database. Therefore, it conducts a structured equational model (SEM) to test the developed hypotheses empirically.

Findings

The findings reveal that digital selling platforms positively affect exports, whereas public procurement negatively affects F&B SMEs exports. Nonetheless, findings underline that the interaction between public procurement and the adoption of digital selling platforms dampens public procurement's negative effects on exports.

Originality/value

This study brings an original contribution to the F&B literature by conducting empirical research on an extensive sample of firms from one of the most influential countries in the F&B vertical, Italy, with officially registered data. More importantly, to the best of the authors' knowledge, this study pioneers the investigation of the relationship between public procurement and e-commerce platforms in affecting F&B SMEs' export performances.

Details

European Journal of Innovation Management, vol. 26 no. 7
Type: Research Article
ISSN: 1460-1060

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Book part
Publication date: 29 November 2019

Thomas Herdin

In these times of globalisation, distances are getting smaller, enhancing the interactions between people of different cultural backgrounds. This is especially true in the area of…

Abstract

In these times of globalisation, distances are getting smaller, enhancing the interactions between people of different cultural backgrounds. This is especially true in the area of tourism, a field that is shaped by manifold communication activities. The enormous increases in the numbers of Chinese tourists visiting Europe and other Western destinations require building up intercultural competencies to minimise conflicts and promote mutual understanding. It is therefore necessary to question one’s own cultural view, which is why the debate surrounding de-Westernisation is of crucial importance. The metaphor of the atmosphere – in Chinese qifen – offers a helpful access point to strengthen mutual understanding, because it creates a bridge between eastern and western thinking. Paul Watzlawick (1967) developed his well-known five axioms of communication, the second of which states that every communication has both content and a relational aspect, and the latter classifies the former. This chapter shows why the atmospheric dimension of communication should be established as the third axiom in order to understand communication holistically.

Details

Atmospheric Turn in Culture and Tourism: Place, Design and Process Impacts on Customer Behaviour, Marketing and Branding
Type: Book
ISBN: 978-1-83867-070-2

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Book part
Publication date: 18 September 2024

Berch Berberoglu

Abstract

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Class and Inequality in the United States
Type: Book
ISBN: 978-1-80043-752-4

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Book part
Publication date: 15 March 2021

Timo Jakobi, Max von Grafenstein and Thomas Schildhauer

In light of the data economy, data protection law is a key legal element for being able to leverage data-driven innovation and is often regarded as a limitation for businesses and…

Abstract

In light of the data economy, data protection law is a key legal element for being able to leverage data-driven innovation and is often regarded as a limitation for businesses and service design. Contrasting this traditional view, this chapter argues why designing with privacy in mind is a win-win situation, not only, but especially in the context of data-based services. On the backdrop of new regulations around the globe setting incentives, we show how research in the domain of usable privacy can be leveraged to embed innovative privacy features for customers into digital services as competitive advantage. Building upon these insights, we argue that a well-designed privacy and/or data protection process should be a key element for customer experience management.

Details

The Machine Age of Customer Insight
Type: Book
ISBN: 978-1-83909-697-6

Keywords

Available. Content available
Book part
Publication date: 23 August 2017

Marian Thunnissen and Eva Gallardo-Gallardo

Free Access. Free Access

Abstract

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Talent Management in Practice
Type: Book
ISBN: 978-1-78714-597-9

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Article
Publication date: 21 May 2024

Alperen Öztürk and Korhan Arun

This study aims to discuss appropriate individual, organizational and macroleveled conditions when it is desired to foster intrapreneurship with nudge techniques.

150

Abstract

Purpose

This study aims to discuss appropriate individual, organizational and macroleveled conditions when it is desired to foster intrapreneurship with nudge techniques.

Design/methodology/approach

Conceptual paper.

Findings

This paper aims to provide theoretical framework on the relationship between nudges approach and intrapreneurship and offer measurable propositions at different level of analysis for future research.

Originality/value

At the individual level it is theorized that nudges techniques on intrapreneurship will work when: “agents are aware of being nudged”, “choice architect is a well-recognized leader”, “perception of meaningful work is high” and “agents had former experience about being nudged”. At the organizational level it is claimed that the “number”, “type” and “frequency” of nudges plays the prominent role. Lastly, at the macrolevel it is postulated that “cultural adjustments”, “providing education” and “forming networks” sets the ground for pushing masses to intrapreneurial activities via nudges.

Details

Journal of Entrepreneurship in Emerging Economies, vol. 17 no. 2
Type: Research Article
ISSN: 2053-4604

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