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Article
Publication date: 1 February 2002

Thomas Bertsch, James Busbin and Newell Wright

Experts cite the lack of a sound business plan and a diminished regard for basic marketing and management practices as major reasons for the failure rate of Web‐based retailers…

501

Abstract

Experts cite the lack of a sound business plan and a diminished regard for basic marketing and management practices as major reasons for the failure rate of Web‐based retailers. The dot‐com platform alone was often viewed as a sufficient basis for business success. This article provides a guide in applying marketing management principles to Internet‐based retailers. The format for this guide uses marketing management plans, providers, access, distribution, markets, products, prices, and promotions. The practices and examples provided in this guide are useful for gaining competitive advantage in the retail, dot‐com marketplace.

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Competitiveness Review: An International Business Journal, vol. 12 no. 2
Type: Research Article
ISSN: 1059-5422

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Article
Publication date: 1 January 2002

Barbro I. Anell and Timothy L. Wilson

One recurring theme in the discourse on global competition is the major shift in thinking about what constitute resources in the economy. It is assumed that the economists'…

305

Abstract

One recurring theme in the discourse on global competition is the major shift in thinking about what constitute resources in the economy. It is assumed that the economists' traditional categorization into land, labor and capital has been superseded by knowledge as the prime resource. As a consequence, this belief has led to an increased interest in human resource management, human capital, and the problem of attracting and keeping good knowledge workers. It is maintained in this paper that attracting and keeping good knowledge workers will be essential for survival in the knowledge economy, but that it will not necessarily lead to a competitive advantage. Instead, the competitive advantage resides in the competence of the firm to depersonalize knowledge and codify it into software “prescripts” that can be used to duplicate markets or marketed worldwide.

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Competitiveness Review: An International Business Journal, vol. 12 no. 1
Type: Research Article
ISSN: 1059-5422

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Article
Publication date: 1 December 1996

Luís María R. Calingo

Strategic quality management represents a state wherein the organization’s total quality management (TQM) system is tightly interwoven with the strategy formulation process…

11411

Abstract

Strategic quality management represents a state wherein the organization’s total quality management (TQM) system is tightly interwoven with the strategy formulation process, thereby contributing to a sustainable competitive advantage. Numerous models have been proposed to describe how organizations can fully integrate strategy and TQM. Proposes that organizations undergo evolutionary stages on the way to full integration of strategy and TQM. The conceptual bases of the proposed model consist of organizational life cycles, stages of quality maturity and models describing the evolution of strategic management. Gives examples of corporations in the USA and the Asia‐Pacific region which provide preliminary support for the model’s validity.

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International Journal of Quality & Reliability Management, vol. 13 no. 9
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 7 April 2021

Harry Barton Essel, Dimitrios Vlachopoulos, Dickson Adom and Akosua Tachie-Menson

The purpose of this study is to explore the characteristics and potential effects of teaching and learning through audio teleconferencing (dial-in) with a cell phone. In addition…

419

Abstract

Purpose

The purpose of this study is to explore the characteristics and potential effects of teaching and learning through audio teleconferencing (dial-in) with a cell phone. In addition, the study aims to identify the associations between the audio teleconferencing and video teleconferencing in a 12-week postgraduate course.

Design/methodology/approach

The study is a cross-sectional survey conducted at the Department of Educational Innovations at the Kwame Nkrumah University of Science and Technology from March to June 2020. The purposive sampling technique was used to sample 100 postgraduate students who registered for a course in the department. The data for the study were collected using the System Usability Scale (SUS) and 17-item self-administered eQuestionnaire. Multiple Linear Regression analysis, ANOVA, Independent sample T-test and Mann–Whitney U-test were used to estimate the differences in course achievements of students who experienced education through audio teleconferencing and those who experienced education through video teleconferencing.

Findings

In total, 59% of the participating postgraduate students chose to attend the synchronous online lectures via audio teleconferencing (dial-in). The participants gave a high SUS score (SUS > 80.3; Grade A; Excellent) for audio conferencing service. Among the students in the audio teleconferencing cohort, the results evidenced a strong positive linear correlation, (r (57) = 0.79, p < 0.05), between the individual adjective ratings and the SUS scores. There was marginal significance among demography of students in the audio teleconference (AT) cohort with regards to their perception about the dial-in lecture. There was no statistically significant difference, (t (98) = 1.88, p = 0.063), in the achievement test for AT students and video teleconference (VT) students. The instructors and the students were satisfied with the AT.

Practical implications

Based on the students’ preference, AT offers equal benefit as VT with regards to system satisfaction and perceived quality of online teaching. AT, as teaching modality, should be an option for students who reside in communities with high latency internet connectivity. It is recommended that instructors are trained on how to engage and motivate students via AT.

Originality/value

Higher education institutions in Ghana are facing decisions about how to continue learning and teaching through flexible pedagogy, while keeping their faculty members and students protected from the COVID-19 pandemic. Many of these institutions have canceled the brick-and-mortar education and other conventional learning practices and have instructed faculty to adopt online teaching through synchronous video teleconferencing platforms. However, the learning experience is not the same for students who reside in remote or rural communities with low bandwidth. There is very little research in this topic, especially in developing countries like Ghana, and the present study aims to bridge the gap in the literature by exploring the characteristics and potential effects of teaching and learning through audio teleconferencing (dial-in) with a cell phone, in the context of a 12-week postgraduate course.

Details

Journal of Enterprising Communities: People and Places in the Global Economy, vol. 15 no. 2
Type: Research Article
ISSN: 1750-6204

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Article
Publication date: 1 October 1997

T. Thiagarajan and M. Zairi

Part II of a three‐part series, presents a comprehensive review of the literature by discussing critical factors of TQM in key areas often stressed in implementation case studies…

2581

Abstract

Part II of a three‐part series, presents a comprehensive review of the literature by discussing critical factors of TQM in key areas often stressed in implementation case studies, and supported by quality gurus and writers. Such factors are considered as being conducive to the success of TQM implementation. Discusses these factors from the point of view of how and why. There appears to be little agreement on the what, so an understanding of the “processes” involved in implementation allows for the appropriate framing and objective classification of key factors for TQM implementation. Discusses those quality factors related to resource management and systems and process management.

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The TQM Magazine, vol. 9 no. 5
Type: Research Article
ISSN: 0954-478X

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Article
Publication date: 1 August 1997

T. Thiagarajan and M. Zairi

Represents a comprehensive review of the literature by discussing critical factors of TQM in key areas often stressed in implementation case studies, and supported by quality…

6273

Abstract

Represents a comprehensive review of the literature by discussing critical factors of TQM in key areas often stressed in implementation case studies, and supported by quality gurus and writers. Such factors are considered as being conducive to the success of TQM implementation. Discusses these factors from the point of view of how and why. There appears to be little agreement on the what, so an understanding of the “processes” involved in implementation allows for the appropriate framing and objective classification of key factors for TQM implementation. Part I discusses quality factors related to: leadership; internal stakeholders’ management; policy and strategy. In all, 98 examples of best practice are referred to, to illustrate how the various critical fields of TQM have successfully been put in place.

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The TQM Magazine, vol. 9 no. 4
Type: Research Article
ISSN: 0954-478X

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Article
Publication date: 26 July 2013

Romie Frederick Littrell and Andy Bertsch

The purpose of this paper is to address issues relating to the United Nations Millennium Development Goals (UNMDG) in the Middle East, analysing socio‐cultural issues having

2020

Abstract

Purpose

The purpose of this paper is to address issues relating to the United Nations Millennium Development Goals (UNMDG) in the Middle East, analysing socio‐cultural issues having direct relevance to the region's progress toward “Promote Gender Equality and Empower Women”.

Design/methodology/approach

The authors employ meta‐analyses with data from the United Nations, the Arab Human Development Report, and various sources of measurement of national means for Hofstede's five‐dimensional model of cultural value.

Findings

The authors find that the percentage of women in employment, excluding the agricultural sector, in their sample of Middle East countries has declined since 2000, while in the samples of other Muslim‐majority and all other countries the percentage employed has increased.

Research limitations/implications

The limitations of the authors' research are that complete sets of data for women in employment are not available for all years for all countries in their samples.

Practical implications

Implications for practice for governments and businesses in Middle East countries are that women are a valuable economic resource which is being excluded from contribution and for the past decade the change in the Middle East has been in a negative direction.

Social implications

The economic contributions and rights of women in the Middle East lag behind most of the developed and developing nations, including other Muslim‐majority nations.

Originality/value

This study provides empirical evidence from publicly available data concerning the employment status of women in Middle Eastern nations. The authors found no similar empirical studies in the literature. The study is of value to planners and policy‐makers in business, government, and non‐governmental organisations.

Details

Foresight, vol. 15 no. 4
Type: Research Article
ISSN: 1463-6689

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Article
Publication date: 5 May 2020

Caroline Alexis-Thomas

The purpose of this paper was to examine the issues related to the ability of the tourism sector in Tobago to contribute towards the health and well-being of the nation in support…

556

Abstract

Purpose

The purpose of this paper was to examine the issues related to the ability of the tourism sector in Tobago to contribute towards the health and well-being of the nation in support of the sustainable development goal from the perspective of the tourism providers.

Design/methodology/approach

Qualitative research methodology using semi-structured interviews was used to collect data from 29 tourism providers in Tobago. The sociological perspective of symbolic interactionism guided the study with a grounded theory approach for data analysis.

Findings

The results revealed that the dominant themes that came out of the study were issues related to the process of knowledge acquisition, social production of vulnerability, controversies and challenges and collective capacity action that articulated the connection between the tourism sector in Tobago and health and well-being as a sustainable development goal. The study recommended the creation of a formal platform for discussion and knowledge sharing, support for key tourism providers involved in health and wellness activities, infrastructure development and the creation of a reporting mechanism that would facilitate the framing of the sustainability strategy for the tourism sector in Tobago.

Practical implications

The paper contributed to the ongoing discourse on tourism and sustainable development with special emphasis on tourism contributing to realizing the health and well-being as a sustainable development goal for Tobago.

Originality/value

The findings provided the original views of tourism providers based on their experiences, feelings and opinions concerning the tourism sector in Tobago and its ability to contribute to health and well-being as a sustainable development goal by 2030.

Details

Worldwide Hospitality and Tourism Themes, vol. 12 no. 3
Type: Research Article
ISSN: 1755-4217

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Book part
Publication date: 7 October 2019

Arthur W. Frank's dialogical narrative analysis (DNA) has been a recent addition to the plethora of methods in analysing stories. What makes this method unique from the rest is…

Abstract

Arthur W. Frank's dialogical narrative analysis (DNA) has been a recent addition to the plethora of methods in analysing stories. What makes this method unique from the rest is its concern for both the story's content and its effects. Stories are seen as selection/evaluation systems that do things for and on people. This chapter aims to provide the reader a heuristic guide in conducting DNA and emphasises learning through exemplars as the way of learning DNA. It provides an outline of DNA and reviews how researchers have applied it in different disciplines. Then, DNA will be applied in in the current ‘war on drugs’ in the Philippines. The stories of the policy actors – for and against the drug war – will be analysed to explore how stories affect policy choices and actions, call actors to assume different identities, associate/dissociate these actors and show how they hold their own in telling their stories. Finally, the potential of using DNA in criminology and criminal justice will be discussed.

Details

The Emerald Handbook of Narrative Criminology
Type: Book
ISBN: 978-1-78769-006-6

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Book part
Publication date: 24 November 2014

Ralph Bathurst and Anne Messervy

Bill Clinton is exemplary of a new conception of leadership appropriate for the 21st century. In spite of his sexual proclivities (for which he received harsh criticism and…

Abstract

Bill Clinton is exemplary of a new conception of leadership appropriate for the 21st century. In spite of his sexual proclivities (for which he received harsh criticism and impeachment proceedings) Clinton’s physicality signals an end of a Gnostic view of leadership that separates the knowing head from the rest of the body. We propose that 20th century manifestations of leadership are no longer appropriate for this age, and we illustrate this idea with the ‘reality’ television series Undercover Boss. Further, by exploring artist Peter Robinson’s installation The End of the Twentieth Century we claim that Clinton’s call for inclusivity, a ‘both–and’ approach that characterizes his late- and post-Presidential rhetoric, opens possibilities for alternative constructs that place the body at the heart of leadership. Our exploration of Clinton’s physicality is through his speech to the APEC business leaders in 1999, his commentary on the movie documentary The Hunting of the President and his speech to the 2004 Democratic National Convention. In each of these he reaches out to his audiences through physical and verbal gestures. He pleads for tolerance and understanding so that people may find commonalities among their flaws and differences. Through enacting the physical ‘doing’ of leadership in these instances, Bill Clinton offers an exemplar of re-locating leadership within its physical context.

Details

The Physicality of Leadership: Gesture, Entanglement, Taboo, Possibilities
Type: Book
ISBN: 978-1-78441-289-0

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