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Article
Publication date: 25 September 2020

Emelieke Huisman, Rianne Appel-Meulenbroek, Helianthe Kort and Theo Arentze

Board members and real estate managers (decision makers) play an important role in the decision-making process in nursing home organisations. This study aims to provide an…

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Abstract

Purpose

Board members and real estate managers (decision makers) play an important role in the decision-making process in nursing home organisations. This study aims to provide an understanding of underlying attributes and benefits sought by decision makers when making nursing home real estate decisions.

Design/methodology/approach

Decision makers from seven different nursing home organisations in The Netherlands were interviewed using the laddering technique to determine the individual requirements, the considerations of the decision alternatives, the relevant attributes and benefits and their mutual relationships.

Findings

This study details the motivations behind real estate management decisions in nursing home organisations. The findings show that apart from financial considerations, decision makers strive to enhance the quality of life and satisfaction of users with their real estate decisions and seek to include residents and employees in the process. These benefits are connected to the goals of well-being and innovation in health care. Furthermore, functionality, physical and functional flexibility and technology are key considerations when undertaking corporate real estate (CRE) decisions, to ensure that real estate management aligns with the strategic goals of the nursing home organisation.

Practical implications

The insights of this study can support decision makers in healthcare facilities to create strategic value with their real estate. Understanding how to obtain certain benefits from nursing home real estate may result in a better realisation of organisational objectives and user needs.

Originality/value

This study reveals the decision-making process in a nursing home context. Moreover, the laddering technique is used as a new method to explore and gain a deep understanding of CRE decision-making processes.

Details

Journal of Corporate Real Estate, vol. 23 no. 1
Type: Research Article
ISSN: 1463-001X

Keywords

Available. Open Access. Open Access
Article
Publication date: 7 August 2020

Rianne Appel-Meulenbroek, Theo van der Voordt, Rik Aussems, Theo Arentze and Pascale Le Blanc

This paper aims to explore, which characteristics of activity-based offices are related to the position of workers on the burnout – engagement continuum.

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Abstract

Purpose

This paper aims to explore, which characteristics of activity-based offices are related to the position of workers on the burnout – engagement continuum.

Design/methodology/approach

Literature review and an online survey amongst knowledge workers in the Netherlands, which provided data of 184 respondents from 14 organisations. The data has been analysed by descriptive statistics, bivariate analyses, factor analyses and path analysis, to test the conceptual model.

Findings

Five physical work environment constructs were identified of which three showed to have significant relations with employees’ position on one of the three dimensions of the burnout – engagement continuum. Distraction has a direct and indirect (through overload) negative relation with the individual strain (meaning increased exhaustion). Office comfort has indirect positive relations (through recognition and appreciation) with the interpersonal strain (meaning increased involvement). The possibility for teleworking has an indirect positive relation (through control) on the self-evaluation strain (meaning increased efficacy).

Practical implications

The findings show that in the design and management of a healthy physical work environment, corporate real estate managers and human resource managers should particularly pay attention to lowering distraction, providing comfortable workplaces and considering the option of teleworking to some extent.

Originality/value

This paper provides new insights into the impact of distinct activity-based workplace characteristics on workers’ position on the burnout – engagement continuum.

Details

Journal of Corporate Real Estate, vol. 22 no. 4
Type: Research Article
ISSN: 1463-001X

Keywords

Available. Open Access. Open Access
Article
Publication date: 20 May 2021

Howard Cooke, Rianne Appel-Meulenbroek and Theo Arentze

This paper aims to identify the importance of individual variables in the corporate real estate (CRE) decision-making process.

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Abstract

Purpose

This paper aims to identify the importance of individual variables in the corporate real estate (CRE) decision-making process.

Design/methodology/approach

Nine experts received a posed scenario of a changed business strategy requiring a CRE reduction in individual interviews. Based on their suggested response, a decision network was modelled for each expert using the causal network elicitation technique, incorporating the utilities for decision variables and importance weights for attributes and benefits. The decision model offers a graphical representation of decision-benefit links for the decisions CRE managers make in such a period of decline.

Findings

Perceived facilitators of CRE dynamic alignment were identified by calculating lift ratios on their perceived importance of the attributes they mentioned during the interviews as nodes in the network that link decisions to benefits. Facilitators included CRE metrics and workplace strategy, while capital expenditure and landlords inhibit alignment processes. The research provides more granular insight into the variables used in CRE decision-making and the factors that facilitate or inhibit the dynamic alignment process.

Research limitations/implications

The research set a specific scenario for the experts to consider. That could be regarded as small but there was clear evidence of saturation of expert knowledge. Additional face-to-face interviews with the experts may have generated further details on the thought processes of the experts.

Practical implications

The research provides more granular insight into the variables used in CRE decision-making and the factors that facilitate or inhibit the dynamic alignment process. Thereby providing CRE decision-makers with key elements for a decision model.

Originality/value

The research technique, causal network elicitation technique, uses semi-structured interviews to create decision networks, which is a technique that has not been widely applied to CRE research. The research provides a granular view of what are important inhibitors or facilitators of dynamic alignment of CRE to business strategy.

Details

Journal of European Real Estate Research , vol. 14 no. 2
Type: Research Article
ISSN: 1753-9269

Keywords

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Article
Publication date: 19 October 2020

Rianne Appel-Meulenbroek, Sven Steps, Remy Wenmaekers and Theo Arentze

To study effects of different sources of noise in office environments on perceived productivity, how different types of employees cope with different noise sources, and the…

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Abstract

Purpose

To study effects of different sources of noise in office environments on perceived productivity, how different types of employees cope with different noise sources, and the perceived effect of different coping strategies on individual productivity.

Design/methodology/approach

Data on coping behavior and noise perception was collected through a survey among 150 employees of 3 organizations with an office in the Netherlands. These were analyzed with X2-tests and the lift-ratio.

Findings

When coping with noise, people are most inclined to either “Make even a greater effort” or “Discuss the noise problem with colleagues,” despite the expectation that this does not have a major positive effect on their productivity. Overall, approach coping strategies were chosen less often than the avoidance coping strategies. There are clear preferences for specific coping strategies when exposed to specific noise sources. Personal differences did not appear to relate to the perception of noise sources but did show differences in coping behavior as well.

Originality/value

This study adds insights about preferred coping strategies for specific noise sources, differences in these preferences related to specific personal characteristics, and how successful these strategies are perceived to be with regard to support of individual productivity.

Details

Journal of Managerial Psychology, vol. 36 no. 4
Type: Research Article
ISSN: 0268-3946

Keywords

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Article
Publication date: 5 September 2018

Minou Weijs-Perrée, Rianne Appel-Meulenbroek, Theo Arentze and Georges Romme

Knowledge sharing is a process where individuals mutually exchange knowledge to create new knowledge. Understanding the knowledge-sharing process, during which organizations share…

411

Abstract

Purpose

Knowledge sharing is a process where individuals mutually exchange knowledge to create new knowledge. Understanding the knowledge-sharing process, during which organizations share spaces, facilities and services, is highly important for owners/managers who seek to optimize their business centres and to attract more innovative tenants. For users of business centres, it is interesting to know how, where and what type of knowledge is shared. However, there is hardly any research into sharing different types of knowledge in business centres. The purpose of this paper is to analyse the influence of personal and organizational characteristics on sharing different types of knowledge within and between organizations in business centres.

Design/methodology/approach

Data were collected using a questionnaire that was completed by 268 users of 53 business centres in The Netherlands. A seemingly unrelated regression analysis was used to simultaneously analyse the influence of personal and organizational characteristics on knowledge sharing in business centres.

Findings

The results show that public and private non-codified knowledge is more frequently shared with people from other organizations by those who more frequently use an event space, lounge space, canteen or consultancy services. Knowledge sharing with colleagues within organizations was influenced by the use of individual closed workspaces, meeting spaces and restaurant/canteen and gender.

Originality/value

The study suggests that owners and managers of business centres can optimize their business centres by offering specific facilities, services and workspaces to attract a specific group of tenants. In addition, organizations that want to enhance knowledge sharing with other organizations need to stimulate their employees to use shared facilities and services.

Details

Facilities, vol. 37 no. 1/2
Type: Research Article
ISSN: 0263-2772

Keywords

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Article
Publication date: 6 September 2018

Rianne Appel-Meulenbroek, Mike van de Kar, Pauline van den Berg and Theo Arentze

Serviced offices are popular, offering many services and facilities to attract tenants. As research showed that most business centres occupy similar buildings, services are…

1137

Abstract

Purpose

Serviced offices are popular, offering many services and facilities to attract tenants. As research showed that most business centres occupy similar buildings, services are important to differentiate. All kinds of people use them (from freelancers to employees of large corporates) and their characteristics are likely to influence how they value different services. This study aims to identify which services/facilities are perceived as most important and whether end-user characteristics explain differences between users regarding these preferences. Serviced office owners and operators can use the insights obtained from this study to differentiate their product offer from competitors and aim for specific tenant market segments.

Design/methodology/approach

Data were collected through a questionnaire among 137 end-users in 13 serviced offices in The Netherlands. With principal component analysis, 31 services and facilities could be reduced to six independent factors and four additional services. Multiple regression analysis was used to determine effects of user characteristics (employee demographics, job characteristics and reasons for using serviced offices) on perceived importance of each service/facility (factor).

Findings

Results showed that organisational characteristics had little effect on perceived importance of services and facilities. Especially the time spent at the office and the reasons for using it showed effects on importance of different services and facilities. Amenities like a gym and childcare were not deemed important by most of the respondents.

Originality/value

So far, research on office users focused largely on single-tenant offices and large corporates. Serviced offices have only been studied from the supply side until now.

Details

Facilities, vol. 37 no. 1/2
Type: Research Article
ISSN: 0263-2772

Keywords

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Book part
Publication date: 31 January 2015

Ifigenia Psarra, Theo Arentze and Harry Timmermans

This chapter discusses the formulation of an agent-based model to simulate day-to-day dynamics in activity-travel patterns, based on short and long-term adaptations to exogenous…

Abstract

Purpose

This chapter discusses the formulation of an agent-based model to simulate day-to-day dynamics in activity-travel patterns, based on short and long-term adaptations to exogenous and exogenous changes.

Theory

The model is based on theoretical considerations of bounded rationality. Agents are able to explore the area, adapt their aspirations and develop habitual behaviour. If they experience dissatisfaction, stress emerges and this may lead to short or long-term adaptations of an agent’s activity-travel patterns. Both cognitive and affective responses are taken into account, when agents evaluate available options. Moreover, memory-activation and forgetting processes play a significant role in the development of habitual behaviour.

Findings

Results of numerical simulations show the effect of memory-activation and emotion-related parameters on habit formation, on the decision-making process and on overall model behaviour. Effects of specific aspects of bounded rationality on the evolution of dynamics in the activity-travel patterns of an individual are illustrated. Effects seem realistic, behaviourally rich and, therefore, more sensitive to a larger spectrum of policies.

Originality and value

The model is unique in its kind. It is one of the first attempts to formulate a dynamic model of activity-travel behaviour, based on principle of bounded rationality, which includes both cognitive and affective mechanism of adaptation.

Details

Bounded Rational Choice Behaviour: Applications in Transport
Type: Book
ISBN: 978-1-78441-071-1

Keywords

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Book part
Publication date: 31 January 2015

Oliver Horeni, Theo Arentze, Benedict G. C. Dellaert and Harry Timmermans

This chapter focuses on individuals’ mental representations of complex decision problems in transportation. An overview of approaches and techniques in this recent area of…

Abstract

Purpose

This chapter focuses on individuals’ mental representations of complex decision problems in transportation. An overview of approaches and techniques in this recent area of research is given as well as an illustration. The illustration concerns an application of CNET (causal network elicitation technique) to measure mental representations in a shopping activity scheduling task. The presence of an online shopping alternative is varied to investigate the influence of an online alternative on how individuals represent the choice problem.

Theory

Mental-model and means-ends-chain theories are discussed. These theories state that individuals when faced with a decision problem construct a mental representation of the choice alternatives by activating relevant parts of their broader causal knowledge that allow them to evaluate consequences regarding their existing needs. Furthermore, these theories emphasise that situational and person dependence of this process can explain observed variability in preferences of travellers.

Findings

The results indicate that considerable variation exists between individuals in terms of both the complexity, and the attributes and benefits that are activated in the mental representation of the choice problem. Presence of an online alternative has an influence on the benefits that individuals consider important. The impact is however small.

Originality and value

The chapter provides an overview of recent developments in the study of mental representations underlying choice behaviour. Traditionally, this has been the exclusive domain of qualitative research methods. The techniques reviewed enable larger samples and a formal representation of mental representations. Thus, the approach can help to better understand preference heterogeneity and incorporate this in (transport) choice models.

Details

Bounded Rational Choice Behaviour: Applications in Transport
Type: Book
ISBN: 978-1-78441-071-1

Keywords

Available. Open Access. Open Access
Article
Publication date: 6 February 2021

Howard Cooke, Rianne Appel-Meulenbroek and Theo Arentz

The purpose of this paper is to identify the variables that influence corporate real estate (CRE) decision-making and gauge their relative importance to each other, thereby…

1503

Abstract

Purpose

The purpose of this paper is to identify the variables that influence corporate real estate (CRE) decision-making and gauge their relative importance to each other, thereby understanding the consequent challenges/implications for CRE managers (CREM’s).

Design/methodology/approach

Interviews were undertaken with experienced CREM’s using the causal network elicitation technique to create decision networks for the variables they considered for the specifically defined scenario: dealing with surplus property from a change of business strategy. These networks illustrate the complexity of the mental representations required for the realignment of the CRE portfolio. The key variables are more extensive than alignment theory suggests, namely, financial stakeholders. Additional variables identified include risk, lease accounting, costs, financial analysis, business metrics and motivational drivers. The latter indicates the importance of self-esteem and peer recognition for CREM’s and financial benefits for the C-suite. Accordingly strategy alignment needs to incorporate CRE both in terms of strategy creation and implementation.

Findings

These networks illustrate the complexity of the mental representations required for the realignment of the CRE portfolio. The key variables are more extensive than alignment theory suggests, namely, financial stakeholders. Additional variables identified include risk, lease accounting, costs, financial analysis, business metrics and motivational drivers. The latter indicates the importance of self-esteem and peer recognition for CREM’s and financial benefits for the C-suite. Accordingly, strategy alignment needs to incorporate CRE both in terms of strategy creation and implementation.

Originality/value

This research appears to be the first that looks in detail at the mental representations used by decision-makers while making CRE decisions.

Details

Journal of European Real Estate Research , vol. 14 no. 1
Type: Research Article
ISSN: 1753-9269

Keywords

Available. Content available
Book part
Publication date: 31 January 2015

Free Access. Free Access

Abstract

Details

Bounded Rational Choice Behaviour: Applications in Transport
Type: Book
ISBN: 978-1-78441-071-1

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