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Advocates an approach to of gfice design which reflects the complex and shifting needs of office users. Claims that by producing a greater sense of satisfaction at the workplace, design can become an effective instrument of organizational success.

The working environment has a considerable potential contribution to make to improving quality within an organisation. The introduction of the concept of total quality means that the role of the working environment in generating organisational success cannot be ignored any longer. Planning office space needs to consider the individual in context in terms of personal requirements as well as work requirements. The three design aspects which are crucial in determining quality are: (1) recognising different individuals′ needs; (2) finding more appropriate forms of expression which encourage people to communicate and work together, and (3) providing tools which extend people′s capacity for work.

Part one of this article looked at cultural change and design. Part two considers building management; space; temperature; ventilation and noise; the problems of physical conditions and spatial and behavioural complexity in office buildings. The author suggests problem‐solving strategies, of more management and simpler buildings.

Questions how, from a practising designer′s point of view, design can make a useful contribution to effective management. Looks at the part work tasks play in creating satisfaction for employees, and discusses ways to avoid dissatisfaction.

Investigates quality issues in facilities management, relating them to total quality and customer care. Reassesses the European approach to TQM and compares it with the Japanese standards. Suggests that the only purpose of any business is to create a customer. Pinpoints a number of steps to be identified on the quality journey to systems capable of audit to international quality standards. Concludes that the benefits of quality initiatives will take time to emerge.

Looks at design, its process and importance as a management tool. Concentrates on service design and the choice of options available. Focuses on the various service skills and includes examples of models also to aid in design skills.

Partnerships with parents are an essential strategy for promoting children's healthy development. Partnerships, themselves, also comprise a context for promoting and sustaining mental health among adults and communities at large. We must foster parents' own development in order to support their role as fully participating partners in mental health promotion; such development guides their abilities and propensity to create and sustain growth‐enhancing environments. The Listening Partners Program is an example of a program that pursued such a goal.

Governments can influence entrepreneurial growth through public policy. This paper aims to present critical aspects of entrepreneurship policy design for Syrian refugees in Turkey and evaluate if current policies are effective for Syrian refugees in Istanbul.

The study adopts an explorative phenomenological approach, contextualized within the entrepreneurial behavior literature. The data was collected through semi-structured interviews with fifteen Syrian entrepreneurs residing in Istanbul.

The results show that Syrian refugees were “pushed” to start new companies. Moreover, the findings suggest that Syrian entrepreneurs could exploit better business opportunities such as targeting international markets or finding competent partners.

The article offers several practical and social contributions by highlighting how the entrepreneurial behavior of Syrian refugees is driven by their migration or business experiences.

Policymakers in Turkey need to acknowledge how their entrepreneurial policies regarding innovation and internationalization affect the business success rate among Syrian refugees. In this regard, the Turkish government should adopt new measures that provide Syrian refugees more business flexibility. These policies may include easy access to the Turkish financial system or fewer regulations to obtain work permits. This will encourage refugees to join the formal economy and contribute to the Turkish labor market.

This article adds to the expanding body of knowledge on refugee entrepreneurship by emphasizing the link between refugees' personal experiences and starting new ventures. It also highlights how government policy can be strategically utilized to increase entrepreneurship among Syrian refugees in Turkey.