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Article
Publication date: 4 September 2017

David A. Gilliam, Teresa Preston and John R. Hall

Narratives are central to consumers’ understanding of brands especially during change. The financial crisis that began in 2008 offered a changing marketplace from which to develop…

416

Abstract

Purpose

Narratives are central to consumers’ understanding of brands especially during change. The financial crisis that began in 2008 offered a changing marketplace from which to develop two managerially useful frameworks of consumer narratives. The paper aims to discuss these issues.

Design/methodology/approach

Consumer focus groups, interviews with bankers and qualitative consumer surveys were used to gather consumers’ narratives about retail banking. The narratives were examined through frameworks from both the humanities and psychology (narrative identity).

Findings

The individual consumer narratives were used to create first a possible cultural narrative or bird’s eye view and later archetypal narratives of groups of consumers for a ground-level view of the changing marketplace.

Research limitations/implications

Like all early research, the findings must be examined in other contexts to improve generalizability.

Practical implications

The narrative results revealed the impact of change on consumers’ identities, views of other entities and retail banking activity to yield managerially actionable information for segmentation, target marketing, branding and communication.

Originality/value

Frameworks are developed for consumer narratives which are shown to be useful tools in examining consumers’ reactions to changing markets and in formulating marketing responses.

Details

Marketing Intelligence & Planning, vol. 35 no. 7
Type: Research Article
ISSN: 0263-4503

Keywords

Available. Content available
Book part
Publication date: 19 December 2017

Karin Klenke

Free Access. Free Access

Abstract

Details

Women in Leadership 2nd Edition
Type: Book
ISBN: 978-1-78743-064-8

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Article
Publication date: 17 August 2023

Teresa Savall Morera, Marta Solórzano-García and Carmen Guzmán

This study aims to understand the importance of participatory governance in the identity of social enterprises (SEs). To this end, this paper provides a framework by means of the…

297

Abstract

Purpose

This study aims to understand the importance of participatory governance in the identity of social enterprises (SEs). To this end, this paper provides a framework by means of the value co-creation process and by drawing from the service-dominant logic perspective and the stakeholder theory. An explanation is also provided regarding the opportunity to include fundamental issues in defining SE collective identity, such as those related to an organisation’s participatory nature of involving the stakeholders affected by its activities, the exercise of democratic decision-making and its autonomy from the state and market.

Design/methodology/approach

On the statistical exploitation of a large international data set, the authors approach the conceptualisation of SEs by providing an index to measure their social, economic and governance characteristics, thereby enabling these enterprises to be categorised into different groups.

Findings

This study found that the inclusion of the governance dimension in the research incorporates the greatest variability between the various models of SE, thereby justifying participatory governance as the raison d’être of the two fundamental schools in SE, namely, Anglo-Saxon and European.

Practical implications

This research offers a tool to policymakers to be used as a criterion of classification and hierarchical organisation for public procurement. It enables the various organisations to be ordered and takes social and cultural influence into consideration. This tool would be highly useful as a support of social entrepreneurship from the public environment, especially at the local level.

Originality/value

This study justifies the value of incorporating participatory governance as a distinctive dimension for the definition of categories of SEs. Furthermore, an index to craft taxonomies of SEs is developed based on social, economic and governance indicators, which provides a framework that facilitates the empirical research of the SE.

Details

European Business Review, vol. 36 no. 2
Type: Research Article
ISSN: 0955-534X

Keywords

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Article
Publication date: 21 February 2025

Teresa Tackett and Laura L. Lemon

This paper aims to better understand remote and hybrid employees’ experiences with the interconnection between employee engagement and well-being in relation to the participants’…

18

Abstract

Purpose

This paper aims to better understand remote and hybrid employees’ experiences with the interconnection between employee engagement and well-being in relation to the participants’ lived experiences in nontraditional work roles post-pandemic.

Design/methodology/approach

To better understand how employees’ experiences with remote work underscore employee engagement and well-being in post-pandemic nontraditional work roles, we conducted 21 semi-structured interviews with remote and hybrid employees in various industries across the United States.

Findings

This study has three major findings. First, participants experienced employee engagement and well-being as distinct yet connected, with well-being and engagement simultaneously being positive and negative. Second, employee engagement was driven by the organization, while in some cases, well-being focused more on the individual. Third, participants discussed how their experiences reflected a cyclical connection between engagement and wellbeing.

Originality/value

The findings from this study demonstrate that employee well-being leads to employee engagement. In this way, well-being at the individual level becomes a predecessor or antecedent to employee engagement. Therefore, well-being plays a role in how engaged an employee might be. Participants also offered unique perspectives on engagement and well-being in the workplace, conceptualizing well-being and employee engagement as both micro- and meso-level outcomes.

Details

Corporate Communications: An International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1356-3289

Keywords

Available. Content available
Book part
Publication date: 5 December 2024

Mike O'Donnell

Free Access. Free Access

Abstract

Details

Crises and Popular Dissent, Second Edition
Type: Book
ISBN: 978-1-83549-549-0

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Book part
Publication date: 30 September 2021

Mike O'Donnell

Abstract

Details

Crises and Popular Dissent
Type: Book
ISBN: 978-1-80043-362-5

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Book part
Publication date: 20 October 2007

Karen Starr

Australia has to find solutions to a critical shortage of school principals, and to this end, governments are spending millions of dollars on the development of leadership…

Abstract

Australia has to find solutions to a critical shortage of school principals, and to this end, governments are spending millions of dollars on the development of leadership standards and professional learning programs. This article focuses on the ‘disengagement’ problem and examines the disincentives for aspirants to undertake the role and for incumbents to continue in the role. Various responsive measures are critiqued, and alternative proposals that arise out of discussions with principals are discussed.

Details

Teaching Leaders to Lead Teachers
Type: Book
ISBN: 978-0-7623-1461-4

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Article
Publication date: 23 November 2021

Ruopiao Zhang, Teresa Chu, Carlos Noronha and Jieqi Guan

This study introduces Social Contribution Value per Share (SCVPS), an indicator devised by the Shanghai Stock Exchange (SSE), as an easy-to-interpret Measurement of Corporate…

641

Abstract

Purpose

This study introduces Social Contribution Value per Share (SCVPS), an indicator devised by the Shanghai Stock Exchange (SSE), as an easy-to-interpret Measurement of Corporate Social Performance (MCSP) to the international research arena. The authors first explore the informativeness role of voluntary disclosure of SCVPS in the stock market. The authors then go one step further to demonstrate the relationship between corporate value creation quantified by SCVPS and firm value.

Design/methodology/approach

The study takes a new perspective – a quasi-natural experiment of SCVPS disclosure in 2008 and uses a Propensity Score Matched Difference in Difference model (PSM-DiD) to investigate the impact of SCVPS disclosure policy on stock price synchronization and firm value. Through manually recalculating all the values of SCVPS and its components, this study enables us to further investigate the relationship between corporate value creation for various stakeholders and firm value.

Findings

This study reveals that voluntary disclosure of SCVPS can signal firm-specific information to the market and reduce noise in returns, thus affecting stock price synchronization. The findings further demonstrate that such firm-specific information has value relevance to firm performance. Moreover, the authors demonstrate that corporate value creation for different stakeholders measured by SCVPS can significantly affect firm value. The moderating effects of ownership structures and industry types are also investigated, and an endogeneity test confirms the robustness of the findings.

Practical implications

This study argues that SCVPS offers an economically viable way for firms, including small-and-medium-sized enterprises, in emerging economies to disclose corporate value creation and provide the public with a direct understanding and appreciation of the values created by corporations for stakeholders.

Originality/value

The result makes contributions to the MCSP literature and explores the informativeness of SCVPS disclosure. Besides, this paper demonstrates that SCVPS offers a good setting to explore the effect of corporate value creation on firm performance in an emerging market.

Details

Journal of Accounting in Emerging Economies, vol. 12 no. 3
Type: Research Article
ISSN: 2042-1168

Keywords

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Article
Publication date: 15 August 2016

Mandy Meikle, Jake Wilson and Tahseen Jafry

This paper aims to contribute to the ethical debate over roles and responsibilities to address the injustices of climate change and its impacts. The current impasse over taking…

790

Abstract

Purpose

This paper aims to contribute to the ethical debate over roles and responsibilities to address the injustices of climate change and its impacts. The current impasse over taking action may lie in the very different ways people view the world and their place in it. The aim is to explore some profound contradictions within differing strands of knowledge feeding into common understandings of climate justice.

Design/methodology/approach

A literature review of appropriate peer-reviewed and “grey” literature was conducted with a view to defining the term “climate justice”.

Findings

In addition to there being no single, clear definition of climate justice, a fundamental schism was found between what indigenous peoples want to see happen and what industrialised nations can do with respect to both the mitigation of, and adaptation to, climate change.

Research limitations/implications

One limitation to defining climate justice, and reason for publishing, is the lack of peer-reviewed work on this topic.

Practical implications

This paper has many practical implications, the most fundamental of which is the need to reach a consensus over rights to the Earth’s resources. If humanity, within which there are many societies, chooses to follow a truly equitable path post 2015, industrialised countries and corporations will need to move away from “endless growth economics”. The ways in which climate justice might be operationalised in future are considered, including the concept of a “climate-justice” checklist.

Originality/value

While the reconciliation proposed in this paper might be considered idealistic, unless it is acknowledged the Earth’s resources are limited, over-exploited and for all people to use sustainably, thus requiring a reduction in consumption by individuals relatively affluent in global terms, climate negotiators will continue talking about the same issues without achieving meaningful change.

Details

International Journal of Climate Change Strategies and Management, vol. 8 no. 4
Type: Research Article
ISSN: 1756-8692

Keywords

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Article
Publication date: 1 September 1997

Kimberley Peters and Richard G. Rogers

Using data from the linked National Health Interview Survey National Death Index (NHIS‐NDI), a new and unique data set, we examine the interaction of age and self‐rated health as…

147

Abstract

Using data from the linked National Health Interview Survey National Death Index (NHIS‐NDI), a new and unique data set, we examine the interaction of age and self‐rated health as a predictor of overall and cause‐specific mortality. Proponents of wear and tear theories argue that as the body ages, it begins to degenerate, leaving the aged in poor health and vulnerable to their ultimate mortality. We find that although the majority of the elderly rate their health as good or better, low levels of education and income contribute to poor perceived health, and the effect of age on mortality varies by level of perceived health. While the oldest old who report the poorest health experience greater risks of mortality, elders who report good health experience much lower risks. As a larger share of our population survives into old age, it is important to emphasize preventive health care policy, as well as strong economic and health care safety nets, not only to promote health but also to lengthen life.

Details

International Journal of Sociology and Social Policy, vol. 17 no. 9/10
Type: Research Article
ISSN: 0144-333X

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