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People with personality disorders often present with interpersonal difficulties which affect their relationship with significant others but also with staff involved in their care. Administrators work in “frontline positions” where they are required to face challenging situations yet their role has not been studied. This study aims to describe the role and contribution of an administrator in a personality disorder service.

A mixed-methods design was used. All incoming calls to a specialist personality disorder service over three months were documented. A semi-structured focus group (n = 7) with clinicians working in the service was conducted. The data was analysed using thematic analysis. Clinical vignettes are presented to highlight typical interactions.

The qualitative results highlighted that the administrator is key in psychological preparations, managing pressure and maintaining clinical boundaries. Traits identified as useful in an administrator working in a personality disorder service are flexibility, consistency and assertiveness. Tensions between administrators and clinicians were related to the role definition of the administrator, boundaries, countertransference and process interaction. The majority of incoming calls were from patients scheduling and cancelling appointments. Only 3% of calls evoked negative feelings in the administrator such as feeling “annoyed” or “drained”.

Results highlight a need for careful selection, training and supervision of staff. A key recommendation is the need for integration and close coordination of the administrator within the clinical team.

This study represents one of the first efforts to explore the contribution of administrators within personality disorder services. It explores the impact of the administrator on the team.

The new cattle movement regulations of 1st March, 1960, mark the final stages of the plan to eradicate tuberculosis from cattle in this country. The last “ specified area ” under the Tuberculosis (Area Eradication) Order, 1950, it is hoped to declare about the same date. It comprises districts in the northeast and north midlands ; Scotland and Wales are already fully attested areas. Because of the need to prevent the re‐introduction of infection to the national herd now that the Scheme of eradicating bovine tuberculosis is moving towards completion—(it is estimated that 300,000 cattle remain to be tuberculin tested and that the eradication scheme costing about £130 millions will be finally completed by October 1st next)—cattle imported for immediate slaughter, unless “ accredited ” (attested) or of the “ once tested ” status, will be licensed from the landing places at ports only to a limited number of slaughter‐houses, mainly public, named in the regulations. Accredited or “ once tested ” cattle accompanied by the requisite veterinary certificate will be licensed to any slaughterhouse, subject to the provisions of the Tuberculosis (Area Eradication) Order, 1950, as amended, which means there will be no market in this country for untested store cattle after 1st March. This class of cattle will therefore go to swell the number of fat cattle imported from Eire for slaughter. Last year (1959) the latter numbered 72,000.

This chapter reviews and integrates the empirical literature on the influence of organizational factors on hospital financial performance. Five categories of organizational characteristics that research has addressed are identified and examined as part of the review: ownership, governance, integration, management strategy, and quality. With some exceptions, our review reveals a general lack of consistency and conclusiveness across studies in each area. Exceptions were found in the areas of governance (e.g., physician participation and board processes) and integration (e.g., horizontal system centralization). Despite the lack of conclusive findings across studies, our review suggests substantial opportunities for future work, including opportunities for qualitative and exploratory work. Additional implications for theory and management are discussed.

This paper is an empirical response to two of Quattrone’s claims: first, that research in accounting is fragmented; and then that this follows from the blocking of communication by intra‐ and inter‐disciplinary boundaries. Although we agree with much of Quattrone’s argument, and in particular with his problematising of “economic man”, we draw an opposite conclusion. Rather than looking to a trans‐disciplinary removal of boundaries, we use a survey of 30 years of research in corporate annual reports to defend narrowly disciplinary work. We make our case through discussing problems of intra‐ and inter‐disciplinary unity in research, the puzzle of the role of “economic man” in the study of annual reports, and the alternative to him in science and technology studies (STS). Our approach yields a better fit than Quattrone’s own solution with his aims of an evolutionary perspective that allows for historical shifts, and for a reflexivity that includes the inevitable entanglement of researchers in what they study. We conclude by noting that our approach is applicable to the study of corporate communication more generally.

This paper aims to investigate the contribution of brokers to business non-profit collaborations, in the context of employee volunteering. It investigates the roles brokers play and ways they contribute to value creation within social alliances.

This research focusses on a case study of a UK employee volunteering broker programme run by a local volunteer centre. A combined qualitative methodology involved document analysis and interviews, with brokers and business, community and government partners involved in employee volunteering collaborations.

Brokers play three key roles in business non-profit collaboration as connectors, facilitators/co-designers and learning catalysts. These roles help stimulate manifestations of associational value, transferred resource value, interaction value and synergistic value.

Results indicate brokers play an important part in nurturing conditions underpinning innovation and value co-creation, key characteristics of transformational forms of business non-profit collaboration. This study was based on a single case study. Future research could explore broker contributions within a variety of business non-profit settings.

For managers implementing business non-profit collaborations, this paper provides a framework depicting key broker roles and ways brokers enable collaborative value that may be useful when assessing whether to use the services of a broker.

This paper enriches the understanding of business non-profit collaboration and the role of individual actors in affecting value creation, an under-researched area in the social alliance literature. It provides a framework for assessing broker contributions in business non-profit collaborations.

ENGLISH literature has never been notably rich in biography. We have Boswell. We have Lockhart. We have the vigorous, piquant Aubrey, the gentle Walton, who turned a life into an elegy, the ruthless Froude who upended Carlyle. But such achievements, splendid as they are, are isolated examples. As a nation we have not, in the past, shown much comprehension of the fundamentals of the art. We had not, in fact, until Mr. Strachey published his famous preface to Eminent Victorians, realised that biography was an art. During the reign of Victoria the craft of the biographer sank to its lowest ebb. Idealism was in the air. Ruskin and Tennyson had hymned the beauty of Goodness. Carlyle had instructed the nation in the ecstasies of hero‐worship. Puritanism and antimacassars and a copy of the egregious Bowdler were in every home. Biography suffered as biography must inevitably suffer where morality has ousted plain speaking. Of biography as the process of assembling, from a mass of data, the elements essential to a shapely narrative; uniting the relevant characteristics together into a warm, living, recognisable and interesting portrait; charting the inner development of a human personality: of biography in this sense the Victorians had practically no conception. The Victorian biographer combined the duties of sexton and stonemason. He came both to bury his Cæsar and to praise him. His biography, a tissue of laudation, half‐truth and pious concealment, was one long distended epitaph. If the subject, being human, had been cursed with human fallibility, the fact was not insisted upon. If, like most of us, he had been ungodly enough to exist below the diaphragm, the defection from grace was glossed over or even concealed. Lives of great men, ran the current tradition, remind us that we can make our lives sublime; and the biographer indulged freely in hagiology and proselytism. Biographies of this sort—and the bookshelves of the period were cluttered up with them—were not only false to life. They were not only sentimental. They were, in nine cases out of ten, both ill‐composed and ill‐written. They were vast, indigestible, wersh, forbidding. They were tasks undertaken without artistic scruple or discrimination, and completed without artistic satisfaction.

Solvency and market conduct regulations play a crucial role in supporting life insurance development by boosting consumer confidence and securing a stable environment for insurers to write business. The regulation encapsulates not only the legal framework but also its enforcement. This study aims to focus on the latter and investigate the impact of solvency and market conduct examinations on life insurance development within a homogenous legal environment in the USA.

To test the relationship between the regulatory examinations and life insurance development, this study uses annual data for 51 US states over the period 2013–2018 and uses fixed and random effects panel regressions controlling for the possible omitted variables bias and serial correlation. This study constructs two groups of indicators to measure the robustness and ability of regulators to prevent insolvencies and opportunistic market practices and estimate their effects on market development.

The results show that more stringent regulators with respect to solvency examinations deter life insurers from their markets and channel to those markets with lenient examiners, hurting the development of life insurance in the stringent states. Additionally, regulators boost consumer confidence by providing robust market conduct practices, which results in higher life insurance demand.

This study contributes to the debates about the pros and cons of the current state-led regulation in the USA and the general benefits/costs of regulation for insurance market development.

Ancient and universal, fantasy was most likely the first mainstream literature rather than the naturalism later recognized as mainstream. Every generation of every culture tells and retells tales based on psychological archetypes, the elements of fantasy. For instance, the Celtic tale “Leir and His Daughters” has been reworked and updated by authors ranging from Shakespeare to Diana Paxson (The Serpent's Tooth, Morrow, 1991). One of the old English/Scottish ballads collected by Francis James Child in the late 19th century (Child ballad No. 37) has recently reappeared as the novel Thomas the Rhymer by Ellen Kushner (Morrow, 1991). Similarly, retellings of the Arthurian legend are legion, from Geoffrey of Monmouth to Malory to Tennyson to such modern writers as T.H. White, Mary Stewart, Marion Zimmer Bradley (The Mists of Avalon, Knopf, 1982), and Guy Gavriel Kay (The Wandering Fire and The Darkest Road, Collins, 1986).

The purpose of this chapter is to critically examine the leaders of public–private partnerships (PPPs) in Pakistan through a social entrepreneurship lens. The literature on social entrepreneurship was analysed to identify traits academics say social entrepreneurs have. Data were collected from primary and secondary sources. Primary sources of information were interviews with leaders’ former colleagues. Secondary research was conducted using grey literature, independent reports, web searches and the implementation of partners’ websites. The main finding from our analysis is that social entrepreneurship is an important driver of success in PPPs. All three PPPs had a focal person who exhibited important qualities found in social entrepreneurs and in one case, the decline of a partnership was observed shortly after the resignation of the social entrepreneur. Governments seeking to enter into partnerships with private organizations should prioritize finding social entrepreneurship in the partnering organization’s culture and/or leadership. Social welfare organizations are more likely to succeed if their management includes social entrepreneurs.

Over the next few months a lively image of Dick Whittington and his cat will be making its appearance in the capital. Walking briskly along, with his cat trotting obediently behind or dashing ahead with its tail in the air, he will stride across the print and posters of the Museum of London as the Museum's new corporate image.