Yi Wang, Yang Chen, Tengteng Zhu and Danming Lin
The purpose of this paper is to analyze the organizational impacts of enterprise mobility and the configurations of mobile information technology (IT) impacts in companies with…
Abstract
Purpose
The purpose of this paper is to analyze the organizational impacts of enterprise mobility and the configurations of mobile information technology (IT) impacts in companies with various value creation logics.
Design/methodology/approach
An exploratory approach combining semi-structured interview and repertory grid method was used to evaluate managers’ perspectives on the effects of mobile technologies.
Findings
The qualitative findings unearth managers’ perspectives about the organizational impacts of enterprise mobility, which are categorized into six intermediary dimensions and two fundamental impacts. A further analysis of material collected from interviews also shows the differential context-related configurations of mobile IT impacts in companies.
Research limitations/implications
This study contributes to literature on the business value of IT in general and mobile IT in particular by examining managers’ cognitive constructions of the organizational impacts of enterprise mobility and highlighting the complexity and context-related variety of mobile IT impacts.
Practical implications
This study provides valuable insights for managers and decision makers that enterprise mobility shows promise in enhancing a firm’s operational and marketing performance.
Originality/value
Different from prior literature, this study is an exploratory attempt to investigate complex enterprise-mobility-performance relationship and preliminarily uncovers that the mechanisms with which mobile IT influences firm performance vary in different organizational contexts.
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Xinhua Guan, Lishan Xie and Tengteng Zhu
The purpose of this paper is to investigate the relationship between customer interactivity and the value it realizes for employees and customers, that is, employee creativity and…
Abstract
Purpose
The purpose of this paper is to investigate the relationship between customer interactivity and the value it realizes for employees and customers, that is, employee creativity and customer-perceived economic value, and to test the mediation role of knowledge exchange quality in this relationship.
Design/methodology/approach
A cross-sectional empirical study using pairing data collected from the employees and customers of a high-contact service industry is designed to test the research model. Customers and employees in 75 hotels in China are surveyed. Equation model analysis is performed with SPSS and Amos.
Findings
Customer interactivity has a positive effect on the employee creativity and customer-perceived economic value, and the quality of knowledge exchange mediates the two processes.
Practical implications
The findings provide suggestions for managers to take action to promote interactions between customers and employees and to encourage them to actively participate in the value creation process. Additionally, enterprises can establish a knowledge integration mechanism to improve the quality of knowledge exchange.
Originality/value
This study explores the value of interaction from the perspective of both sides of the interaction, enriching and expanding the theory of interaction. Few studies simultaneously consider the value of both parties in the interaction process. From a two-way perspective, this study extends the past unilateral angle to a multilateral perspective and clearly explains the mechanism behind continuous interaction. This study finds the key mediator variable – knowledge exchange quality – in how customer–employee interactions achieve value. It theoretically enriches the research on the interaction-value mechanism from the perspective of knowledge management.
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Nianxin Wang, Huigang Liang, Shilun Ge, Yajiong Xue and Jing Ma
The purpose of this paper is to understand what inhibit or facilitate cloud computing (CC) assimilation.
Abstract
Purpose
The purpose of this paper is to understand what inhibit or facilitate cloud computing (CC) assimilation.
Design/methodology/approach
The authors investigate the effects of two enablers, top management support (TMS) and government support (GS), and two inhibitors, organization inertia (OI) and data security risk (DSR) on CC assimilation. The authors posit that enablers and inhibitors influence CC assimilation separately and interactively. The research model is empirically tested by using the field survey data from 376 Chinese firms.
Findings
Both TMS and GS positively and DSR negatively influence CC assimilation. OI negatively moderates the TMS–assimilation link, and DSR negatively moderates the GS–assimilation link.
Research limitations/implications
The results indicate that enablers and inhibitors influence CC assimilation in both separate and joint manners, suggesting that CC assimilation is a much more complex process and demands new knowledge to be learned.
Practical implications
For these firms with a high level of OI, only TMS is not enough, and top managers should find other effective way to successfully implement structural and behavioral change in the process of CC assimilation. For policy makers, they should actively play their supportive roles in CC assimilation.
Originality/value
A new framework is developed to identify key drivers of CC assimilation along two bipolar dimensions including enabling vs inhibiting and internal vs external.