Search results

1 – 3 of 3
Per page
102050
Citations:
Loading...
Available. Content available
Article
Publication date: 3 June 2014

Teena Bagga and Sanjay Srivastava

147661

Abstract

Details

Strategic HR Review, vol. 13 no. 4/5
Type: Research Article
ISSN: 1475-4398

Access Restricted. View access options
Article
Publication date: 12 January 2015

Teena Bagga

– Details some of the advantages and pitfalls of human resource (HR) outsourcing.

391

Abstract

Purpose

Details some of the advantages and pitfalls of human resource (HR) outsourcing.

Design/methodology/approach

Refers in particular to Jaypee Infratech’s outsourcing the employment of toll staff on its Yamuna express-way to HR-services company TeamLease.

Findings

Explains that the main advantage of the arrangement is that it gives employees of the Jaypee HR department more time to concentrate on such strategic work such as organizational performance.

Practical implications

Reveals that Jaypee keeps a strict check on the working hours, payroll, benefits and performance appraisal of the toll employees and endeavors to ensure that they are not treated unfairly.

Social implications

Considers, briefly, some of the social and legal implications of HR outsourcing.

Originality/value

Illustrates how some of the potential pitfalls of HR outsourcing can be overcome – or at least some of the risks alleviated.

Details

Human Resource Management International Digest, vol. 23 no. 1
Type: Research Article
ISSN: 0967-0734

Keywords

Access Restricted. View access options
Article
Publication date: 5 August 2014

Teena Bagga and Geetanjali Khanna

– This paper aims to describe how computer giant Dell recruits and trains its technical-support staff.

1161

Abstract

Purpose

This paper aims to describe how computer giant Dell recruits and trains its technical-support staff.

Design/methodology/approach

The paper reveals the competencies the company seeks in its recruits and how the recruits are developed.

Findings

It highlights the importance of being tech-savvy, patient and adaptable and having a positive attitude, good communication skills, empathy with customers and loyalty to the organization.

Practical implications

It explains that the company’s competency-based interview questions are designed to elicit details about the work the candidate has done, the way he or she has completed that work and the environment in which he or she worked.

Originality/value

It provides a good insight into the recruitment and training of technical-support staff at a major international organization.

Details

Human Resource Management International Digest, vol. 22 no. 6
Type: Research Article
ISSN: 0967-0734

Keywords

1 – 3 of 3
Per page
102050