– Details some of the advantages and pitfalls of human resource (HR) outsourcing.
Abstract
Purpose
Details some of the advantages and pitfalls of human resource (HR) outsourcing.
Design/methodology/approach
Refers in particular to Jaypee Infratech’s outsourcing the employment of toll staff on its Yamuna express-way to HR-services company TeamLease.
Findings
Explains that the main advantage of the arrangement is that it gives employees of the Jaypee HR department more time to concentrate on such strategic work such as organizational performance.
Practical implications
Reveals that Jaypee keeps a strict check on the working hours, payroll, benefits and performance appraisal of the toll employees and endeavors to ensure that they are not treated unfairly.
Social implications
Considers, briefly, some of the social and legal implications of HR outsourcing.
Originality/value
Illustrates how some of the potential pitfalls of HR outsourcing can be overcome – or at least some of the risks alleviated.
Details
Keywords
Teena Bagga and Geetanjali Khanna
– This paper aims to describe how computer giant Dell recruits and trains its technical-support staff.
Abstract
Purpose
This paper aims to describe how computer giant Dell recruits and trains its technical-support staff.
Design/methodology/approach
The paper reveals the competencies the company seeks in its recruits and how the recruits are developed.
Findings
It highlights the importance of being tech-savvy, patient and adaptable and having a positive attitude, good communication skills, empathy with customers and loyalty to the organization.
Practical implications
It explains that the company’s competency-based interview questions are designed to elicit details about the work the candidate has done, the way he or she has completed that work and the environment in which he or she worked.
Originality/value
It provides a good insight into the recruitment and training of technical-support staff at a major international organization.