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Increasingly, awareness of the contribution of training to the overall development of employees, the human resource development movement, is catching up with the Indian Corporate Sector. The new‐born HRD Ministry in the Centre, a comprehensive incentive package for trainers, is a testimony to Government initiatives. Emergence of Corporate Management Development Centres (CMDCs) on a large scale in the last decade in public sector undertakings (PSUs) is a natural follow‐up of these initiatives. Despite huge investments in buildings and training infrastructure, no attention is paid towards the placement of correct personnel, motivation and qualitative training outputs in PSUs. Attention to these issues is vital to realize CMDC objectives and to justify the spurt in investment. Examines some of the critical issues concerning effective management of CMDCs: leadership crises, training of trainers, the role of the trainer, emphasis on developing core faculty, promotion of research, career progression and improved status to overall training function.

Describes an ongoing research project to monitor performance appraisal reports (PARs) of staff working at the Indira Gandhi International Airport, New Delhi, India. Presents major shortcomings of the PAR mechanism as observed while analysing the data. Suggests ways in which the existing appraisal mechanism could be improved in order to introduce and maintain a performance‐oriented work culture.

This study attempts to examine how employee orientations and paranoid arousal intersect and influence the voice behaviors of employees, as they significantly influence workplace practices.

Drawing on a multi-source and multi-time-based survey, the data were collected from 37 supervisors and 270 employees in 80 branches of 11 microfinance banks. SmartPLS-4.1 was used to test the measurement and structural model. A total of 307 questionnaires were used for the data analysis.

This research presents the contrasting results of employee orientations with voice behavior. Results support the direct relationship between paranoid arousal and promotive-prohibitive voice behaviors. However, no support was found for approach-avoidance orientation and promotive-prohibitive voice behaviors.

Employees' ability to voice-out in organizations depends on several motivational factors, consolidated into three areas – organizational culture, leadership, and individual traits. Organizations must implement a culture of transparency and open communication. Participative and inclusive leadership styles increase the quality of relationships with employees, stimulating a promotive voice. A support system for employees is needed to advance in their careers, increasing promotive behaviors.

The study adds value to the existing body of knowledge by studying approach-avoidance orientations and voice behaviors through the lens of paranoid arousal in the framework.

Globally, organisations are adjusting to meet the challenges of the constantly‐changing marketplace. In the area of human resource management, many multinational organisations are focusing in making the organisation more productive, cost‐effective, and customer service oriented. Recognising that an organisation’s employees are the key to its global success, many organisations are re‐evaluating their methods of appraising and motivating employees. As a result, annual employee evaluations, which have been a staple of human resource managers in many industrialised nations for decades, have been widely criticised in recent years. This article highlights the importance of using such evaluations not only in their traditional function for employee appraisal, but also as a tool for employee motivation, as a legal defence for selection, and as part of the strategic planning process.

The rapid urbanization in Nigeria has led to an increased demand for high-rise buildings, yet the construction industry continues to grapple with significant delays that impede project timelines, budgets, performance and the efficiency of post-construction facilities management (FM). Therefore, this study aims to investigate the key delay factors undermining high-rise project delivery in Nigeria using a case study approach to establish fundamental delay causes.

This paper adopted a mixed-method approach using questionnaires and interviews. Questions were formulated on the identified 38 common delay factors from the literature. Data acquired were analyzed using Relative Importance Index (RII), mean score, Kruskal–Wallis test and content analysis.

Key findings revealed 16 critical delay causal factors classified into 4 groups. This study unveils client-related and external factors as the most predominant causative groups. The top five most significant delay causative factors impacting high-rise projects’ performance were identified. Revealed lack of credit facilities and cash flow problems as the main factors inducing unanticipated delay events in high-rise projects. This study found delay factors experienced are excusable and compensable, particularly prominent during the finishing and procurement stages in high-rise projects.

This study unveils the critical delay causes undermining high-rise building project delivery in Nigeria, focusing on both construction and FM perspectives. Through a case study approach, it establishes fundamental delay causative factors and highlights their long-term impact on the operational efficiency and maintenance of high-rise buildings. This study provides built environment professionals insights into key delay factors, offering guidance on modifying work practices to improve project delivery and FM postcompletion.

Pakistan's present war against extremists has many folds and sheds. The country's initial participation in the Afghan War in 1979 later gave birth to different extremist trends in the country. State patronage of the extremist Wahabi Islamists during the Afghan jihad opened another conflict in Pakistan, and things became more complicated. The combination of external and internal factors gave birth to the worst kind of conflict, which now has not only become dangerous for the country's own existence but also a major threat for global peace. The Afghan jihad initially started as a war against Soviet occupation and later became the hub of global jihad-war against infidels.

This chapter analyzes how external factors promoted internal contradictions in Pakistan due to which the country became not only an exporter of jihadis for the world but also the worst kind of sectarian conflicts, including. Shia–Sunni, Deobandi–Wahabi clashes, entered into in the past two decades. Such a strong link exists with Pakistan's official support to global jihad. Draft sectarian groups now head to head with their opponents have killed thousands of members of rival sectors, have strong support from external sympathizers, and have spread in the country. The well planned terrorist activities of these groups reflect the fact that support to these groups in the past is now leading to a severe crisis in Pakistan. The nexuses of these indigenous extremists like Lashkar-e-Jhangvi, Lashkar-e-Taiba, Tehrik-e-Taliban Pakistan, and Hizb-ul-Mujahideen with external terrorist organizations like Al-Qaeda, the Taliban, and Islamic Movement of Uzbekistan of Tahir Yuldasher Chechen Guerilla War has led to several bloody clashes in the country and outside.

The purpose of this paper is to provide researchers with an overview of the service quality and delivery domain, focussing on the inclusion of customer co-production and customer integration. Specifically, this paper concentrates on service quality (including quality measurement), the service environment, controls and their consequences.

A comprehensive review of the literature is conducted, analysed and presented.

The review shows that service delivery is both complex and challenging, particularly when considering the unique characteristics of services and the high level of customer involvement in their creation. The facilitation, transformation and usage framework identifies how failures can occur at each stage of service delivery, beginning with the characteristics of the service environment, while control theory offers insights into the formal and informal controls that may be applied in the facilitation and transformation stages, which may reduce the likelihood or extent of such failures.

Despite the fact that it is widely accepted that service quality is an antecedent to customer satisfaction, it is surprising that this customer co-creation aspect has been largely neglected in the extant literature. As such, the role that customer co-production plays in service quality performance has been examined in this paper. It is hoped that this examination will enhance both theoretical and practical understanding of service quality. It would be useful to find modern tools that can help in improving service quality performance.

Inventory accumulation is a major problem for any organization, as it not only occupies the valuable storage space, but it also blocks the company's capital, leaving the owners with less cash to run the company's business. Aggregation of inventory in any organization contributes to inventory carrying cost; it affects labor productivity, increases equipment expenses and creates a loss of opportunity associated with it. Therefore, it is essential for any organization to come up with a solution to deal with the stockpile of inventory.

This research aims to examine the potential causes of inventory aggregation in an organization. First, the potential factors for the build-up of inventory are identified from survey data collection, such as questionnaire approach and discussion with industry experts, and then weights are assigned to attributes to study the effects for these factors. After the identification of probable causes, they are analyzed through a multi-criterion decision-making (MCDM) approach and the technique for order of preference by similarity to ideal solution (TOPSIS) to prioritize the severity of these causes toward the accumulation of inventory and take corrective actions to prevent their disruptive effect on the business.

The top three causes identified from the TOPSIS analysis are sales and forecasting error, defects and quality related issues and communication gap between departments. Firstly, we focus on these major contributors and prioritize them using the TOPSIS analysis. Then, we proceed further toward other factors. The main reasons identified for the accumulation of inventory are (1) forecasting error, (2) bulk purchase, (3) data entry error, (4) communication gaps, (5) quality-related issues, (6) product category not traceable and (7) wrong material being procured.

To carry out the data analysis in this research paper, first survey data collection is done. Then, discussions with managers and executives in the particular domain are carried out, and weights are assigned to the attributes and the criteria to study the effects of the identified factors. After that root cause analysis (RCA) is performed to get to the genesis of the problem and to take necessary corrective action, for carrying out this study, a total of seven potential causes were identified and the contribution of these seven causes on five attributes or criteria, i.e. quantity (in tons), holding and carrying cost, effect on labor productivity, loss of opportunity cost and storage space were studied.

This research paper is the author’s original work, and all the analyses carried out are from the discussion with experts in the field and through the in-depth analysis carried out. This research aims to examine the potential causes of the accumulation of inventory in organizations and their contribution toward factors like inventory carrying cost, labor productivity, and opportunity loss and excessive storage space have been analyzed. This research provides great value to the readers in the respective domain.