Bruce Wallace, Lea Gozdzialski, Abdelhakim Qbaich, Azam Shafiul, Piotr Burek, Abby Hutchison, Taylor Teal, Rebecca Louw, Collin Kielty, Derek Robinson, Belaid Moa, Margaret-Anne Storey, Chris Gill and Dennis Hore
While there is increasing interest in implementing drug checking within overdose prevention, we must also consider how to scale-up these responses so that they have significantâŠ
Abstract
Purpose
While there is increasing interest in implementing drug checking within overdose prevention, we must also consider how to scale-up these responses so that they have significant reach and impact for people navigating the unpredictable and increasingly complex drug supplies linked to overdose. The purpose of this paper is to present a distributed model of community drug checking that addresses multiple barriers to increasing the reach of drug checking as a response to the illicit drug overdose crisis.
Design/methodology/approach
A detailed description of the key components of a distributed model of community drug checking is provided. This includes an integrated software platform that links a multi-instrument, multi-site service design with online service options, a foundational database that provides storage and reporting functions and a community of practice to facilitate engagement and capacity building.
Findings
The distributed model diminishes the need for technicians at multiple sites while still providing point-of-care results with local harm reduction engagement and access to confirmatory testing online and in localized reporting. It also reduces the need for training in the technical components of drug checking (e.g. interpreting spectra) for harm reduction workers. Moreover, its real-time reporting capability keeps communities informed about the crisis. Sites are additionally supported by a community of practice.
Originality/value
This paper presents innovations in drug checking technologies and service design that attempt to overcome current financial and technical barriers towards scaling-up services to a more equitable and impactful level and effectively linking multiple urban and rural communities to report concentration levels for substances most linked to overdose.
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The purpose of this study is to identify grey consumers' perceived service quality at department stores and to examine the relationships between perceived service quality, theirâŠ
Abstract
Purpose
The purpose of this study is to identify grey consumers' perceived service quality at department stores and to examine the relationships between perceived service quality, their satisfaction and loyalty to those stores.
Design/methodology/approach
A structured questionnaire was developed to collect the data. Factor analysis was employed to identify dimensions of grey consumers' perceived service quality. Multiple regression analyses were conducted to examine the relationships between grey consumers' perceived service quality at department stores and their satisfaction and loyalty behaviors at those stores.
Findings
Three service quality dimensions were identified. The results showed that all three service quality dimensions in the study were significantly and positively related to their satisfaction at their favorite department stores and overall loyalty behavior to those stores. Among three service quality dimensions, personal interaction was the strongest predictor of both grey consumers' satisfaction and overall loyalty behavior. Personal interaction was identified as the most significant factor for promoting positive word of mouth and store image for repeat purchase intention.
Practical implications
With this study, department stores' managers would be able to better understand grey consumers and thereby take advantage of the potential purchasing opportunities of this powerful consumer market. This study also may contribute to the department stores' management in allocating their resources to improve service in a more effective way to satisfy grey consumers.
Originality/value
Despite the increasing purchasing potential this powerful market has created, grey consumers' shopping behavior is underâresearched and their needs are still unmet in the market place.
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Rodney McAdam, Gren Armstrong and Brigitta Kelly
Investigates how organisations can progress from total quality (TQ) to business innovation and represents the first part of an EU sponsored research programme in total quality andâŠ
Abstract
Investigates how organisations can progress from total quality (TQ) to business innovation and represents the first part of an EU sponsored research programme in total quality and innovation. First, definitions and underlying assumptions are analysed which enables a definition of TQ and innovation to be derived that can accommodate a natural organisational progression in terms of implementation. Second, TQ and Innovation are compared and contrasted by analysing models in each of the respective fields. The main findings were that, in general, innovation models were based more on organisational learning and appreciation of human capital than TQ models, which were based more on mechanistic process based continuous improvement. Finally, the results of a research study into innovation and total quality are presented and discussed. The study found that organisations which have a history of continuous improvement are more likely to go on and build a successful innovative culture.
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Rodney McAdam, Peter Stevenson and Gren Armstrong
With increasing market pressure and fragmentation Small to Medium Sized Enterprises (SMEs) must move beyond the change philosophy of Continuous Improvement (CI) and develop aâŠ
Abstract
With increasing market pressure and fragmentation Small to Medium Sized Enterprises (SMEs) must move beyond the change philosophy of Continuous Improvement (CI) and develop a culture of innovation. To find out if SMEs could go beyond CI to achieve effective business innovation as a change management philosophy, a literature survey and a research survey on 15 SMEs was conducted to provide additional relevant information. The main research findings were: the SMEs exhibited a range of Continuous Improvement and innovation characteristics â some had adopted a culture of Continuous Improvement, while others had not; the SMEs which had adopted a culture of Continuous Improvement found that it could provide a solid foundation on which to build a culture of effective business innovation; and these SMEs were found to have embraced all the different components of innovation, as measured, more readily than those SMEs which did not have a culture of Continuous Improvement.
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SĂžren Skjold Andersen, Mahesh C. Gupta and Diego Augusto de Jesus Pacheco
Charles Sanders Peirce (1839â1914), recognized as the father of philosophical pragmatism, has been described as a philosopherâs philosopher. Eliyahu Moshe Goldratt (1947â2011)âŠ
Abstract
Purpose
Charles Sanders Peirce (1839â1914), recognized as the father of philosophical pragmatism, has been described as a philosopherâs philosopher. Eliyahu Moshe Goldratt (1947â2011), considered the father of the management philosophy theory of constraints (TOC), has been described as being, first and foremost, a philosopher. The TOC body of knowledge is mainly preserved as concrete methodologies used in the management discipline. By examining the foundational elements of synechism and the TOC, the purpose of this study is to investigate the intellectual connections between the arguments and legacies of Goldratt and Peirce. Although this connection is worthy of much further investigation, the research emphasizes the possible implications from a management philosophy perspective.
Design/methodology/approach
Based on a âreview with an attitude,â the authors first examined the foundations of Goldrattâs TOC through the lens of Peirceâs synechism. Next, the authors then examined how the study of Peirce combined with a selection of contemporary research in the management and organizational studies domain could point out a direction toward completing Goldrattâs unfinished intellectual work to establish a unified science management while addressing some of the current gaps in the TOC body of knowledge.
Findings
Major findings show that synechismâs growth may extend TOC knowledge, improving managerial practice in organizations. Findings on the convergent ideas of both also reveal that Goldratt valued all synechism categories, emphasizing the importance of not overlooking Firstness. Furthermore, the study analyzes the abductive inference demonstrated in the two use cases, introducing an additional metaphor to the management of organizational systems inspired by Peirceâs philosophical concepts. The research concludes that incorporating TOC and synechism principles can enhance management and organizational practices and enrich management philosophy and theories.
Research limitations/implications
This pioneering research opens promising opportunities to draw parallels between Peirce and Goldratt. Interdisciplinary collaboration will enhance the rigor and validity of integrating synechism and TOC. Experts in organizational behavior, systems theory and complexity science can provide valuable insights into this debate, while practitioners and consultants could help identify barriers and opportunities for integrating synechistic principles.
Practical implications
The study proposes a novel abductive approach using Peirceâs cable metaphor as an initial framework to build a unified science of management based on evolutionary stages: TOC, common sense and connectedness.
Originality/value
This research reinforces the argument that contemporary management practices need philosophical thinking. The authors argue that re-evaluating the foundations of management thought enriches the decision-making process in organizations and the understanding of contemporary theories in management and organizational studies.
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Sadia Cheema, Malka Liaquat, Fatima Wyne and Sadia Ishaque
This chapter attempts to explore customer loyalty and retention in the context of Pakistani restaurants. Effects of customer perceived value and service quality as antecedents areâŠ
Abstract
This chapter attempts to explore customer loyalty and retention in the context of Pakistani restaurants. Effects of customer perceived value and service quality as antecedents are tested on customer loyalty and retention along with the mediating effects of customer satisfaction and customer relationship management quality. This chapter is conducted in 15 restaurants from Multan. Results reveal how the restaurant sector lacks a monitoring mechanism that promotes an effective customer relationship. For example, what kinds of measurements the manager could use to enhance a customer's loyalty and retention.
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James C. Lockhart and Mike Taitoko
For decades the majority of contributions to governance practice have been compliance-focused while much governance research has been grounded in an agency view (Daily, Dalton &âŠ
Abstract
For decades the majority of contributions to governance practice have been compliance-focused while much governance research has been grounded in an agency view (Daily, Dalton & Rajagopalan, (2003), Academy of Management Journal, 46(2), 151â158). Much of that effort has failed to observe the key drivers of boardroom decision making. The objective of this research was to explore the shareholderâstakeholder tension within an organisation as it progressed through sequential forms of ownership. The results presented in this paper are primarily drawn from the immediate ex poste and ex ante events surrounding the collapse of Ansett Holdings Ltd and the latter government bailout of Air New Zealand. New Zealand's national airline provided a relevatory case (Yin, (1989), Case study research: Design and methods (Rev.ed.). Newbury Park, CA: Sage), the opportunity to study a phenomenon previously inaccessible to research, because data hitherto unavailable âenteredâ the public domain. However, when reinterpreted in light of direct input from key executives involved â benevolent informants â much of that data needs to be reconsidered to better understand why critical decisions were made. The Ansett collapse subsequently became the single largest corporate collapse in Australian history while the loss to Air New Zealand became New Zealand's largest-ever corporate loss. The decision by Brierley Investments Limited (BIL) to âblockâ Singapore Airline's (SIA) entry into the Australian market, implemented through the high risk acquisition of the balance of Ansett, directly resulted in both âcollapsesâ. Decisions by the organisation's governance were found to have a direct impact on the performance of Air New Zealand through various phases of its ownership. While the âcollapsesâ are attributed to a failure of governance to act in the organisation's (stakeholders) interests. Growing tensions between shareholders and stakeholders were observed to be suppressed as the BIL dominated and led Board achieve complete control over decision making. There remains considerable opportunity to further governance research through the examination of business ethics, notably the view that appropriate ethics can be met by way of legislation (e.g. Diplock, (2003, April), Corporate governance issues. Securities Commission of New Zealand. Available from: http://www.sec-com.govt.nz/speeches/jds240403.shtml). However, the role of governance, particularly whom it is there to serve requires far greater attention on behalf of researchers. In the cases of Ansett and Air New Zealand the Board ceased to act in best interests of the organisation in favour of the major shareholder.
PALMER AERO PRODUCTS LTD. Mr J. C. Cahill has been appointed Marketing Manager of Palmer Aero Products Ltd.âthe B.T.R. Industries subsidiary. Mr P. J. Taylor has been appointedâŠ
Abstract
PALMER AERO PRODUCTS LTD. Mr J. C. Cahill has been appointed Marketing Manager of Palmer Aero Products Ltd.âthe B.T.R. Industries subsidiary. Mr P. J. Taylor has been appointed European Sales Executive.