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Customer knowledge from social media can become an important organizational asset. The purpose of this paper is to identify useful customer knowledge including knowledge for customer, knowledge about customers and knowledge from customers from social media data and facilitate social media-based customer knowledge management.

The authors conducted a case study to analyze people’s online discussion on Twitter regarding laptop brands and manufacturers. After collecting relevant tweets using Twitter search APIs, the authors applied statistical analysis, text mining and sentiment analysis techniques to analyze the social media data set and visualize relevant insights and patterns in order to identify customer knowledge.

The paper identifies useful insights and knowledge from customers and knowledge about customers from social media data. Furthermore, the paper shows how the authors can use knowledge from customers and knowledge about customers to help companies develop knowledge for customers.

This is an original social media analytics study that discusses how to transform large-scale social media data into useful customer knowledge including knowledge for customer, knowledge about customers and knowledge from customers.

Harmonic gears always work under different operating conditions and may usually break down due to lubrication failures, while its lubrication mechanism is still not clearly understood. This paper aims to present a lubrication model comprehensively considering the influence of contact geometry, lubrication properties and three-dimensional (3D) real surface roughness to analyze the lubrication performance under different conditions.

Based on the discrete convolution-fast Fourier transformation with duplicated padding and quasi-system numerical methods, the lubrication model for harmonic gears is developed, which is verified by comparing results with available lubrication data.

The effects of meshing process, working conditions and 3D roughness on the lubrication characteristics are discussed. From the calculated cases, the increase in rotational speed and decrease of applied torque may increase the film thickness, enhancing the lubrication performance of harmonic gears. It is also observed that proper surface roughness can be used for lubrication design.

The research results can provide theoretical guidance for improving lubrication performance and reducing friction/wear of the harmonic gear interfaces. This study can be promoted to various engineering scenarios of harmonic gears, such as industrial robots, space-driven agencies and precision measuring instruments.

Material extrusion technology is considered to be an effective way to realize the accurate and integrated manufacturing of high-performance metal diamond tools with complex structures. The present work aims to report the G4 binder that can be used to create metal composite filament loading high concentrations of large diamond particles through comparative experiments.

The quality of filaments was evaluated by surface topography observation and porosity measurement. And the printability of filaments was further studied by the tensile test, rheological test, shear analysis and printing test.

The results show that the G4 binder exhibits the best capacity for loading diamonds among G1–G4. The L4 filament created with G4 has no defects such as pores, cracks and patterns on the surface and section, and has the lowest porosity, which is about 1/3 of the L1. Therefore, the diamond-containing composite filament based on G4 binder exhibits the best quality. On the other hand, the results of the tensile test of L5–L8 filaments reveal that as the diamond content increases from 10% to 30%, the tensile strength of the filament decreases by 29.52%, and the retention force coefficient decreases by 15.74%. This can be attributed to the formation of inefficient bonding areas of the clustered diamond particles inside the composite filament, which also leads to a weakening of the shear strength. Despite this, the results of the printing test show that the diamond-containing composite filament based on the G4 binder has reliable printability.

Therefore, the G4 binder is considered to solve the most critical first challenge in the development of diamond-containing filament.

To provide some heat transfer and friction factor results for fin‐and‐tube heat transfer surfaces which may be used in air conditioning industry.

Numerical simulation approach was adopted to compare the plain plate fin and three types of radial slotted fin surfaces.

It is found that at the same frontal velocity (1.0‐3 m/s) the plain plate fin has the lowest heat transfer rate with the smallest pressure drop. The full slotted fin surface has the highest heat transfer rate with the largest pressure drop penalty. The partially slotted fin (where the strips are mainly located in the rear part of the fin) and the back slotted fin are some what in between. Under the identical pumping power constraint, the partially slotted fin surface behaves the best.

The results are only valid the two‐row fin surface.

The results are very useful for the design of two‐row tube fin surfaces with high efficiency.

This paper provides original information of slotted fin surface with radial strips from the field synergy principle.

This study aims to computational numerical simulations to clarify and explore the influences of periodic cellular lattice (PCL) morphological parameters – such as lattice structure topology (simple cubic, body-centered cubic, z-reinforced body-centered cubic [BCCZ], face-centered cubic and z-reinforced face-centered cubic [FCCZ] lattice structures) and porosity value ( ) – on the thermal-hydraulic characteristics of the novel trussed fin-and-elliptical tube heat exchanger (FETHX), which has led to a deeper understanding of the superior heat transfer enhancement ability of the PCL structure.

A three-dimensional computational fluid dynamics (CFD) model is proposed in this paper to provide better understanding of the fluid flow and heat transfer behavior of the PCL structures in the trussed FETHXs associated with different structure topologies and high-porosities. The flow governing equations of the trussed FETHX are solved by the CFD software ANSYS CFX® and use the Menter SST turbulence model to accurately predict flow characteristics in the fluid flow region.

The thermal-hydraulic performance benchmarks analysis – such as field synergy performance and performance evaluation criteria – conducted during this research successfully identified demonstrates that if the high porosity of all PCL structures decrease to 92%, the best thermal-hydraulic performance is provided. Overall, according to the obtained outcomes, the trussed FETHX with the advantages of using BCCZ lattice structure at 92% porosity presents good thermal-hydraulic performance enhancement among all the investigated PCL structures.

To the best of the authors’ knowledge, this paper is one of the first in the literature that provides thorough thermal-hydraulic characteristics of a novel trussed FETHX with high-porosity PCL structures.

The main purpose of this paper is the generation of the heat transfer and pressure drop correlations by considering three working fluids, namely air, water, and ethylene glycol, for the wavy plate-fin heat exchangers (PFHEs).

In order to present the general correlations, various models with different geometrical parameters should be tested. Because of the problems, such as difficult, long time, and costly fabrication of the wavy fins in experimental tests, computational fluid dynamics (CFD) calculations can be a useful method for the generation of the heat transfer and pressure drop correlations with eliminating the experimental problems. Hence, the effective design parameters of the wavy plate-fin, including fin pitch, fin height, wave length, fin thickness, wave amplitude, and fin length, and also their levels were recognized from the literature. The Taguchi method was applied to formulate the CFD simulation work.

The simulation results were compared and validated with an available experimental data. The mean deviations of the Colburn factor, j, and Fanning friction factor, f, values between the simulation results and the experimental data were 3.74 and 9.07 percent, respectively. The presented air correlations and experimental data were in a good agreement, so that approximately 95 percent of the experimental data were correlated within ±12 percent. The j factor values varied for the different working fluids, while the f factor values did not sensibly change.

The presented correlations can be used to estimate the thermal-hydraulic characteristics and to design of the compact PFHE with the wavy channels.

This manuscript presents the new correlations for the compact PFHEs with the way channels by considering all the geometrical parameters and the working fluids with the different Prandtl numbers, 0.7, 7, and 150.

The purpose of this paper is to draw attention to an indigenous community that lives in the periphery of Taiwan. The Tao were confronted with modernization beginning with the Japanese colonial time and later through missionary work and Sinicization. These exogenous factors had a major influence on the Tao's traditional lifestyle and cultural habits. After democratization and due to the Tao's empowerment and efforts of multicultural education as well as interactive learning applications, a revitalization of traditional knowledge, and cultural customs became visible.

The methodology is inspired by social scientific methods that are common in anthropological research. The data collection are based on ethnographic field work that provides a unique and authentic picture of the subject. Besides participating and systematic and informal observation, qualitative forms of interviews were applied.

The paper highlights the influences and dynamics of exogenous and endogenous factors on the traditional lifestyle of an indigenous community in the western Pacific. Due to global influences of modernity, the Tao's spiritual belief lost its importance and the traditional structures of the people began to change. However, the Tao were not only passive toward the transformation to a modern society, but they also contributed to the cultural revitalization on their own in terms of education and teaching management.

The paper provides valuable insights into an indigenous community in Taiwan and their way of dealing with modernity. After periods of structural discrimination, the people contributed to their own well-being and cultural revitalization with multicultural learning. In recent times, networks with other communities in Southeast Asia and the Pacific region were established to foster the empowerment of traditional ecological knowledge and to develop new adequate teaching technologies.

The purpose of this paper is to explore the ideological foundation of open innovation strategies and the open business model, which are appearing as new industrial paradigms based on information technology (IT).

First, this paper examined the ideological foundation of Deleuze, Whitehead, and Popper. Next, Taoism was scrutinized to discover concrete bases for open innovation.

Here, it was found that Taoism completely coincides with the logical basis of open innovation. The theory “the supreme good is like water” of Taoism means to vacate oneself and fill the space with others to create paradoxes, thereby filling oneself with a more creative method.

Taoism provides a way to present paradoxes through the idea of vacating and opening to reach a creative stage of leaving nature as it is.

This chapter concentrates on the potential of Taoism's wisdom that can contribute to organizational sustainability and leadership excellence in the context of the Trilogy on sustainability & excellence. The author introduces the Tao of ‘U’ Model, which illustrates how Taoist principles can be employed to foster sustainable business practices and attain exceptional results. The chapter culminates with a roadmap to achieve both excellence and sustainability for organizations.

This paper suggests that ancient Chinese business principles introduced by Tao Zhugong during the eastern Zhou dynasty (770‐221 BC) are still relevant for modern‐day business and management practices at the individual, company and country level. The 24 business principles extracted from Tao Zhugong’s original 18 principles are presented in the paper with supporting real life cases drawn from the modern‐day business setting. The match between Tao Zhugong’s business principles and anecdotal cases suggests that these principles are relevant and are still practised today. The paper concludes by urging Western leaders, managers and businessmen to draw lessons for their own operations, especially if they have business dealings in China and with the Chinese in other parts of the world.