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The fastest-growing and the largest minority group in the USA, Hispanics are known to have low health literacy because of their limited English proficiency (LEP) and other socio-economic and cultural factors. This paper aims to examine the health information-seeking behaviors of Hispanics in the e-health environment and their use of public libraries as a health information source/service.

An interviewer-administered survey was conducted using a semi-structured instrument. The questionnaires inquired about Hispanics’ health information needs, source use and source preference; use of the library for health information needs; and their perceptions and satisfaction about the library’s consumer health information services. A total of 26 Hispanics were recruited from a Hispanic community organization, a public library and an ethnic grocery store in North Carolina.

The majority of the participants are foreign born (92.3 per cent) and non-English speakers (84.6 per cent). The internet was the most frequently used source, followed by friends/family, doctors and TV. Eighty-one per cent of the participants were internet users, and most of them (71 per cent) used the internet at home. Only 23 per cent visited a public library to search the internet for health information. Some barriers to using a public library mentioned by the participants include lack of time to visit a library, lack of skills in using the library materials, transportation, LEP, lack of eligibility for a library card, etc.

The findings will be useful for libraries and state/federal health services to evaluate and develop library services suitable for the Hispanics’ consumer health information needs.

This study is one of a few studies that use an empirical study of a low health literacy ethnic population to examine the possible roles of public libraries in enhancing health literacy.

This opening chapter introduces key debates in relation to informality in policymaking, laying the theoretical and conceptual groundwork for the individual empirical chapters, beginning with a provocation for how informality can alternatively be understood. Through illustrating where gaps in understanding within current literature exist for how informality acquires meaning, and the physical and material relevance for how it manifests across contexts, this chapter introduces the three thematic clusters that thread through the book’s chapters: boundaries, knowledge mastery and networks. In doing so, it briefly positions each chapter in relation to these flexible and overlapping categories, drawing attention to how each chapter presents a different understanding of informality. Key to this chapter is our contention that while informality escapes definition, without binary or fixed conceptualisations of this concept we are better able to take in its fluidity and envisage how it is interwoven in everyday policy work and its human and non-human enactment. Underpinning this contention is a key contribution of this work, a proposition for a re-conceptualising of informality and formality as in|formality. Methodologically, this chapter argues that informality is better ‘shown’ than ‘told’ – and that this can be achieved through interpretive and socio-material approaches woven through disciplines that foreground narrative, ethnographic and creative approaches to research.

As a backend to this book, we outline the crafting of our collaborative book assembling journey on in|formality in policymaking. Anchored in practitioner experiences, we explore how we encountered the often-discounted dimensions of informal policy processes and the challenges entailed in transversing traditional academic boundaries. We describe the chronological evolution of the project, highlighting the inclusive editorial process and thematic workshops that shaped this book’s content. With creativity and thoughtful reflection, we describe how we navigated the complexities of interrogating informality in policymaking without falling into binary distinctions. Ultimately, we show how our efforts underscore the transformative potential of collaborative academia and our ongoing inquiry into in|formality.

This intervention study outlines the continuing journey of a university towards its sustainability potentiality. We introduce the importance of sustainable development and link it to our intervention study of potentiality for sustainability from a Heideggerian phenomenological perspective. Through a case study of sustainability at New Mexico State University, we provide an insight into the development of a new dimension of university sustainability interface. This interface exists in terms of a dialogic of sustainability, as it relates to the balancing of competing needs, such as efficiency, heart, and brand identity. An important aspect of this interface is intervention, highlighting new possibilities for the top administrators regarding the university's goals and environmentalities. A qualitative and interpretive approach using ontological storytelling inquiry is employed. Data for the study were collected through in-depth interviews with university members from all hierarchical levels. This article raises interesting ontological issues for sustainability researchers, and has implications for strategy as practice.

States retain (socio-political) tools to govern the lives of their population and beyond. Such governing takes place in various offices, where frontline staff need to implement policies that are created at higher levels of the administrative and political hierarchy. This chapter proposes an in-depth view on work that is being done in Swiss resident registration offices, through an ethnographic lens. Following caseworkers in their daily work routines over an extended period allowed me to trace their practices and (in)formal approaches to their work. This chapter delves into longer field note extracts that allow for deeper contextuality. Two key themes that will be engaged with, hustling and shuffling, explore the presence of informality and the consequences that such informal practices have for institutional functioning. First, insights show that a high workload combined with a lack of resources, creates an air of hustling that pushes frontline staff to make up for shortcomings in resources by inventing new and more efficient ways to implement their work. Hustling goes beyond individual coping mechanisms; often embedded in collective routines and practices that are, however, not codified. Second, given the high amount of information, policies and laws frontline workers need to be familiar with, they shuffle around with knowledge and devise productive ways to communicate with each other while remaining able to process cases. As such, informality is neither the opposite to formality nor simply uncodified but can range from spontaneous solutions to established sets of practice that blur the boundary between formal and informal.

Annotation is a practice that is familiar to many of us, and yet it is a practice so natural that it is hard to pin down its characteristics, to find where its edges are, and identify what it does for us. In this piece, we use reflections on the practices of annotation in four fields of work: academia, software engineering, medical sonography and visual art as a point of departure to theorise annotation as a set of practices that bridge reading, writing and thinking. We think about annotation being performative and consider what and how it brings into being. Revealing hidden practices in our working lives, such as annotation, helps us to understand how knowledge comes to be created, disseminated, legitimated and popularised. To this end, we make the practices of annotation involved in writing the present piece visible in an effort to write differently in management and organisation studies, unpicking and exposing it as ever dialogical and unfinished.

The purpose of this paper is to explore motivations for libraries to build location aware services.

The paper examines various techniques for generating geo‐referenced metadata, including converting placenames to coordinates and using entity extraction to discover places in unstructured text, such as abstracts. It describes several prototype services developed, which deliver geo‐referenced data in different ways – as search results overlaid onto a map, as location specific data delivered to location aware mobile devices just in time, and as raw structured metadata supplied by web services, which could be combined with other data sets in support of e‐science.

Although library metadata standards can accommodate location, catalogers rarely provide location information related to the content of the intellectual product. Entity extraction services can find location information in free text contents, such as abstracts, and even provide the appropriate coordinates for the identified places, thus enabling geo‐referenced browsing and searching of metadata. Libraries should consider multiple strategies for delivering these data, to maximize its utility for end users. Just‐in‐time information retrieval is rarely used in library systems, but is an essential technique for mobile location‐based information services.

The paper describes several distinct ways in which location‐based information services can be delivered to end users. It also examines techniques for enhancing bibliographic metadata with location information.

Purpose – As a well-recognized qualitative research method, storytelling can help to explain the multilevel and dynamic perspectives in management studies. The authors purposefully chose sustainability stories in the Western context, leadership stories in the Eastern context, and entrepreneurship stories in the West-meets-East context to highlight the benefits of using storytelling in conducting strategy and management research.

Design/Method/Approach – Qualitative research, field research, and comparative analysis.

Findings – Looking through cultural and philosophical lenses, the authors argue that scholars need to pay attention to research contexts when applying storytelling in their fieldwork. Storytelling can help to unpack the contextual factors, especially to disclose dynamics and complexity issues of strategic management phenomena.

Research implications – While storytelling has been widely used in the Western management context, the authors believe we are among the first to suggest that storytelling can become an insightful and fruitful research method in Eastern management and in combined cultural contexts, and hence, they are attempting to potentially help to advance theory development.

Originality/Value – Two applicable conditions for storytelling are discussed, namely, the multilevel/systems perspective and the dynamic perspective, which are illustrated by sustainability, leadership, and entrepreneurship research in both Western and Eastern contexts.

Research ethics committees (RECs) and ethical standards govern research. To conduct research involving participants, researchers must first gain a favourable opinion on their protocol from a REC. This paper aims to promote researcher reflexivity and openness about applying agreed ethical protocols in practice.

Using examples from qualitative fieldwork in two care home studies, the authors critically reflect on the issues encountered when applying ethics committee agreed protocols in real-world situations.

Three areas of research practice are reflected on given as follows: recruitment and consent; approach to observations; and research processes, shared spaces and access to data. The interface between researcher and participant did not always mirror textbook scenarios. Ultimately, this left researchers accountable for taking ethically acceptable actions while conducting research.

Drawing on research experiences in care homes, the authors consider the reliance on the researcher to be authentic and morally driven over and above formal ethical approvals. The authors conclude that the researcher is the bridging agent between ethical protocols and ethical practice in the field. As such, researchers need to be open and reflexive about their practices in fieldwork.

The purpose of this study is to enhance and further an understanding of business to business (B2B) contexts in relation to sensemaking “translations” between “performing” and “representing” of meanings that evolve within an interacting duality. The implications for research are outlined and a need for a corresponding duality in research methods is emphasised.

This is a conceptual paper exploring some of the main implications for indistrial marketing & purchasing group (IMP) and other B2B research of abandoning Cartesian privileging of generalised cognitive ideas over embodied activities in context.

Dualities of general structures and contextual practices are mutually constituted by performing and representing translations. They are described as “chiasmic” or “polyphonic” and regarded as polyvalent, dynamic and non-linear. Embodied contextual activities are described as of equal importance to de-contextual cognitive structures in meaning-making.

Practical actors within business networks are encouraged to continue relying upon practical improvisational coping skills that enable them to be effective, embodied “bricoleurs” within complex, often unpredictable and regularly unmanageable, eventful B2B contexts.

A post-Cartesian focus upon ideas and activities, structure and agency as dynamically evolving multiple dualities promotes an appreciation that contextual practices and decontextualised structures are mutually constituted; supporting a practical and pragmatic turn towards polyvalent and ephemeral, contextualised solutions to a diverse multiplicity of problems and issues. A post-Cartesian focus upon ideas and activities, and structure and agency as dynamically evolving multiple dualities promotes an appreciation that contextual practices and decontextualised structures are mutually constituted and a practical and pragmatic “turn” towards polyvalent and ephemeral, contextualised solutions to diverse problems and issues involving business relationships and interaction.