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Article
Publication date: 24 September 2018

Taija Turunen, Ville Eloranta and Esko Hakanen

This paper aims to analyze the debate related to the strategic role of information in the industrial service business, that is, whether information is a resource that could and…

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Abstract

Purpose

This paper aims to analyze the debate related to the strategic role of information in the industrial service business, that is, whether information is a resource that could and should be protected. The connection between manufacturers’ servitization and management strategy literature is used in the analysis.

Design/methodology/approach

A qualitative case study on five new entrants to the industrial service market.

Findings

The results of the study provide new insights on both the characteristics and boundary conditions of new entrants’ approaches to strategically benefitting from information resources. Instead of aiming to possess and control data, the case companies prefer the access to large data volumes over exclusive access, render the question of data ownership to be largely irrelevant and perceive that the strategic relevance of information lies in novel data combinations.

Practical implications

The study provides a contemporary perspective on the prevailing information resource protection doctrine in the context of industrial services. Most importantly, the results challenge the hitherto unquestionable strategic relevance of customer relationships in Internet of Things (IoT)-driven service businesses. Furthermore, the results identify the need for flexible organizational structures that aim to leverage the complexity of the market environment.

Originality/value

Through providing a theoretically grounded and empirically backed contemporary perspective on the role of information in IoT-driven service businesses, the study expands the strategic understanding of industrial service providers.

Details

Journal of Business & Industrial Marketing, vol. 33 no. 6
Type: Research Article
ISSN: 0885-8624

Keywords

Available. Content available
Article
Publication date: 2 November 2018

Ville Eloranta and Taija Turunen

559

Abstract

Details

Journal of Business & Industrial Marketing, vol. 33 no. 6
Type: Research Article
ISSN: 0885-8624

Available. Open Access. Open Access
Article
Publication date: 15 June 2015

Ville Eloranta and Taija Turunen

The purpose of this paper is to analyze how the service infusion literature explains competitive advantage through services. The four strategic management theories – competitive…

26830

Abstract

Purpose

The purpose of this paper is to analyze how the service infusion literature explains competitive advantage through services. The four strategic management theories – competitive forces, the resource-based view, dynamic capabilities, and relational view – are applied in the analysis.

Design/methodology/approach

A systematic literature review analyzes the links between the service infusion and strategy literature.

Findings

The review reveals that although discussion of service infusion applies strategic management concepts, the stream lacks rigor with respect to construct definition and justification. Additionally, contextual variables are often missing. The result is an over-emphasis of contextually bound measures, such as technology, and focal actors.

Research limitations/implications

The growing trends toward social networks, co-specialization, actor dependency and shared resources encourage service infusion scholars to focus on network-related and relational capabilities, co-opetition, open business models, and relational rent extraction. Furthermore, service infusion research would benefit from considering strategy-based theoretical discussions, constructs, and constraints that would improve the scientific rigor, impact and contribution.

Originality/value

This paper represents a systematic attempt to link the service infusion literature with strategic management theories and thoroughly analyzes the knowledge gaps and possible misconceptions.

Details

Journal of Service Management, vol. 26 no. 3
Type: Research Article
ISSN: 1757-5818

Keywords

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Publication date: 29 May 2018

Björn Axelsson and Mats Vilgon

The topics of this chapter are quite fundamental for the book. The chapter deals with value in B2B; what is value, what creates value, how could value be identified, estimated…

Abstract

The topics of this chapter are quite fundamental for the book. The chapter deals with value in B2B; what is value, what creates value, how could value be identified, estimated, and exploited. For these reasons, the chapter presents a value calculation model and carries out a critical discussion of the meaningfulness of doing such calculations.

A second theme is a discussion about solution sales relative to product sales and also systems selling. We also provide a comparison between business ventures focusing on selling goods, a goods-dominant logic, relative to services, a service-dominant logic. This comparison is made with reference to the two underlying themes of the book, the solution-oriented business and the continuously ongoing organizing activities.

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Article
Publication date: 1 July 2014

Hanna Niemelä, Taija Okkola, Annikka Nurkka, Mikko Kuisma and Ritva Tuunila

The purpose of this paper is to present observations of a EUR-ACE accreditation process in a Finnish university. The study demonstrates the effects (benefits, effort and resources…

635

Abstract

Purpose

The purpose of this paper is to present observations of a EUR-ACE accreditation process in a Finnish university. The study demonstrates the effects (benefits, effort and resources required) of accreditation as seen by the university management and teaching staff.

Design/methodology/approach

The material of the study was gathered by conducting an interview and questionnaire survey after the accreditation processes of six degree programmes at Lappeenranta University of Technology, Finland, in 2011.

Findings

Besides certain shared views, the survey reveals some differences in opinions between the university management and the teaching staff: The management at all levels of the university valued the significance of accreditations somewhat higher than the teaching staff. Most of the interviewees found that accreditations have had an important effect on the curriculum work and thereby on the development of teaching and education. However, the effects on single courses were considered less significant.

Research limitations/implications

The study focuses on one university with a limited number of responses and one accreditation agency only (ASIIN, Germany).

Originality/value

The engineering degree programmes were the first ones to obtain a EUR-ACE accreditation both in Finland and in the Nordic countries. Thus, the results have a novelty value for Nordic universities and stakeholders in the education sector.

Details

Quality Assurance in Education, vol. 22 no. 3
Type: Research Article
ISSN: 0968-4883

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