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Users are key stakeholders in event facilities, and therefore facilities management (FM) services must meet their needs and expectations. The paper aims to assess users’ perceptions of FM practices and sustainability in event facilities in higher education institutions.

The study used a descriptive design approach to explore the perceptions of end-users of event facilities. Using Kwame Nkrumah University of Science and Technology as a case study, 384 users of the event facilities were contacted through the email directory of the event facilities. Questionnaires were used to collect data and analysed in descriptive and inferential statistics with the aid of the Statistical Package for Social Sciences (SPSS v22.0).

The study categorised users’ perceptions into customer care, security and safety and service quality dimensions. The results revealed that constituent key important indices of these three dimensions were not significant at both the composite and individual levels. Thus, the users generally perceived FM practices in the event facilities to be below standard. None of the three sustainability constituents was significant, suggesting that users perceived event FM sustainability practices as below standard.

The study presents users’ perceptions of FM practices in event facilities. It has also suggested effective ways of managing event facilities to improve user comfort, safety and satisfaction.

The study provides relevant information on users’ perceptions of FM practices. It specifically has sustainable FM as a key component, which is crucial for achieving sustainable development goals.

The integration of technology into facilities management is essential for the seamless operation of organisations, encompassing a diverse range of activities that support the functionality, safety and sustainability of built environments. Thus, technology in facilities management has transformed the way organisations operate, enhancing efficiency, sustainability and user experience. This study examined the adoption of information technology (IT) for the successful implementation of facilities management (FM) systems in public institutions in Ghana using the technology acceptance model (TAM).

The study employed a survey design involving 100 facilities management practitioners from public institutions within the Greater Accra Region.

The perceived ease of use of the system was significantly influenced positively by the availability of IT system and usability of FM system; similarly, perceived usefulness was found to be significantly influenced positively by the security and functionality of FM system. Acceptance and use of FM system by facilities management practitioners was also found to be significantly influenced positively by perceived ease of use and perceived usefulness of FM system.

The findings challenge managers and researchers to acknowledge that the availability IT resources, confidentiality and security, usability and functionality are very critical factors that influence facility management professionals’ intention to adopt IT for their work. Facilities managers must consider automating IT systems for innovative and smart FM services.

The paper establishes the elements that influence FM practitioners in organisations to adopt IT in executing their functions.

Facilities management (FM) has increasingly become crucial in the built environment. However, it is often overlooked as a crucial aspect of overall management. This study examined FM practices in gated communities (GCs), and challenges impeding the effective implementation of these practices.

The study used a qualitative approach involving the use of purposive sampling technique. A semi-structured questionnaire was used to collect data from the participants. Data gathered from the participants were analyzed thematically using MAX Qualitative Data Analysis (MAXQDA) Analytics Pro 2024 software.

FM in GCs played a pivotal role in ensuring the smooth operation of the GCs. These roles were vendor management, security management, maintenance and repairs, communication, tenancy agreements administration, and ensuring environmental sustainability. Non-adherence to the rules and regulations by occupants, lack of policies, unreliable vendors, lack of training and lack of funds are the major challenges FM faces in GCs.

The findings from this paper can be leveraged by stakeholders to help streamline FM activities in GCs to provide that conducive environment expected by tenants. It will also help owners of GCs obtain the maximum returns for their investments.

This paper provides information on FM practices and challenges in GCs from the Ghanaian perspective. The study adds to the literature on the emergence and growth of GCs in the African context.

This study aims to assess how the provision of facilities management (FM) services influences customer satisfaction in hotels in secondary cities. This study focussed on customer satisfaction in relation to specific FM services such as cleaning, maintenance, security, internet/information technology and air conditioner servicing.

The study used a case study design. Simple random and purposive sampling methods were used to select the hotels and the respondents. The study used a survey based on the SERVQUAL model to collect data from 136 respondents. Six hotel managers were also interviewed.

There were disparities in customer satisfaction across the various hotel categories based on the assessment indicators used. Thus, customer satisfaction with FM services was not influenced by hotel ratings. On the calibre of staff handling FM activities, none of the hotels had a professional facilities manager. The hotel managers were in charge of FM activities, which affected the provision of FM services. Generally, customers in all the selected hotels were not satisfied with the quality of FM services. Specifically, the overall mean gap score was very low (−3.20), which meant that customers’ expectations far exceeded their perceptions, hence, their dissatisfaction. Tangible(s) of services were customers’ least appreciated (−1.04) dimension. This meant that hotels did not pay much attention to the physical (place) aspect of their FM activities. This should engage the attention of hospitality industry regulators and policymakers, given the current global health crisis caused by Covid-19 and its variance.

The study demonstrates customer satisfaction with FM services in hotels in secondary cities. Practically, hotels can become very competitive if they consider the findings of the study to provide effective customer-oriented FM services.

This paper aims to assess user awareness of electricity consumption at a public university in Ghana based on the norm activation model (NAM).

The study adopted a survey design, using closed-ended questionnaires as the main data collection instruments. Data was collected from 300 respondents (staff and students) of the university and analysed descriptively using Statistical Package for the Social Sciences.

The study found that the level of user awareness (as defined by NAM) of electricity consumption among staff and students is moderate. Therefore, the more energy campaigns users are exposed to the higher their level of user awareness (awareness of consequence, ascription of responsibility and personal norm).

The findings of this study can assist university management boards and other organisations in recognising the potential for reducing electricity use by increasing user knowledge. Ultimately, this can result in added value.

The study makes a significant contribution to the literature on the NAM by exclusively focusing on the variables of NAM to assess the level of user awareness of electricity consumption in a university setting.

The study aims to examine the relationship between corporate real estate (CRE) strategy and corporate strategy (CS) in selected universities in Ghana. It focused on the availability, usage, alignment and effects of CRE strategy on CS in universities.

The study adopted a qualitative research design, using purposive and convenience sampling techniques. Interviews were used to collect data from estate departments of selected Ghanaian higher education institutions (HEIs) in Kumasi.

All the selected HEIs purported to have CRE strategies, but they lacked a holistic approach. They were essentially just maintenance policies developed based on their CSs to support the institutions in their service delivery. All CRE management decisions were aligned with the CRE strategy.

The study highlights the importance of aligning CRE strategies with CSs in HEIs in developing countries to enhance academic environments.

The study aims to assess the sourcing approaches used in providing facilities management (FM) services in hotels. It further explores the factors that influence hotels' choice of sourcing approach and the challenges.

The study used a case study design. Simple random, census and purposive sampling techniques were used to select the hotels and respondents. Data were collected using interviews and analysed thematically. The data were presented in narration and direct quotes from the respondents. The critical factors influencing outsourcing decisions were ranked using the relative importance index. This study is based on a single case. Therefore, further research should be conducted to expand the scope of study nationwide as a step toward making the results more robust.

Both in-house and outsourcing sourcing approaches were used to provide FM services. In-house FM services mainly focused on cleaning, security and aspects of maintenance. Internet and information technology related services and other maintenance activities were also outsourced. Outsourcing decisions in the various hotel categories were mostly guided by the cost of outsourcing, core business, lack of in-house skills and hotel size.

FM strategy can be developed to guide the management of FM activities in hotels. An approach that adds value and enhances the activities of hotels and provides convenience to customers must be adopted by hotels. Further studies should be conducted on the cost implications of the two main sourcing approaches, as well as the impact of sourcing approaches on customer satisfaction. An additional study should focus on the driving factors influencing the cost and quality of outsourced FM services in hotels. This will help provide comprehensive information on effective FM sourcing approaches and the operations of hotels.

The study focused on the sourcing approaches used by hotels to provide FM services. It also explored the influencing factors and challenges of FM practices in hotels.

The paper examined how local authorities have attempted to rate undeveloped land as a means of mobilising revenues and the challenges associated with implementing this policy guideline. It focused on current practices in terms of policy and administration, the availability of undeveloped urban land, its revenue potential, and ways to improve policy for local land taxation.

Drawing from the mixed-method approach both qualitative and quantitative data were collected. Officials of the Wa Municipal Assembly, Lands Commission, Land Use and Spatial Planning Authority were purposely selected based on their knowledge and the roles they play in property rating practice. They were interviewed to understand their perceptions and views on rating undeveloped lands. Stratified proportionate and simple random sampling methods were used to select respondents. The respondents included land and landed property owners in three selected neighbourhoods.

The paper found that there was the prevalence of undeveloped lands mainly held by speculators and individuals constrained by financial challenges to develop their parcels. The Wa Municipal Assembly is unable to implement the policy guideline on charging rent on undeveloped lands due to lack of adequate information and generally unwillingness to implement this provision. Besides, the current guideline is too prohibitive and cannot be implemented in its current form. However, there is a window of opportunity for the Assembly to build data on undeveloped lands and moderately begin the implementation of the policy guideline.

Urban growth in Ghana is characterised by leapfrog development with many patches of undeveloped land in and around cities. The property taxation policies largely do not focus on undeveloped land or unimproved site value. In Ghana, property rate policy on the tax base excludes undeveloped land. However, government policy guidelines prescribe the charging of rent on these lands by local authorities. This paper provides a comprehensive discussion on the revenue potential of undeveloped urban land and why local government authorities have not been able to harness this potential. The paper has therefore recommended ways local authorities can use to mobilise revenue from undeveloped urban land.

There is limited research in rating undeveloped urban land especially looking at it from the perspective of policy and implementation as well as current practices. The paper shed light on the prevalence of undeveloped urban land and the guidelines that exist help local governments mobilise revenue from these lands. It contributes to the understanding that local government can harness the revenue potential of undeveloped land if policy design and implemented regarding these lands is enhanced. The paper also provides a good background and framework for further studies.