This paper presents the results of a questionnaire survey to investigate factors of quality that are absolutely essential for successful implementation in Palestinian…
Abstract
This paper presents the results of a questionnaire survey to investigate factors of quality that are absolutely essential for successful implementation in Palestinian organizations. Out of a possible list of 78 names of organizations, 78 were targeted, with 78 usable questionnaires returned, thus giving a response rate of 100 per cent. The analysis led to the development of a criticality quality factor structure, comprising 19 factors sorted in descending order of criticality through three tiers. All of the factors were found to be supported by similar studies and quoted literatures.
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Mohammad Munir Ahmad and Redha Elhuni
The purpose of this paper is to investigate quality factors that are absolutely essential for successful implementation of total quality management (TQM) in Libyan oil and gas…
Abstract
Purpose
The purpose of this paper is to investigate quality factors that are absolutely essential for successful implementation of total quality management (TQM) in Libyan oil and gas companies (LOGCs).
Design/methodology/approach
In all, 11 quality factors with 42 elements were identified to develop a questionnaire to carry out the survey in order to identify the quality factors that are seen by LOGCs to be critical to the success of TQM implementation. In total, 45 questionnaires were provided by hand to quality-related managers from the Libyan oil and gas sector. A total of 42 were returned sufficiently completed, that gave us a response rate of approximately 93.33 per cent.
Findings
The empirical analysis demonstrates several key findings: the analysis indicated that 24 quality factors are found to be critical and absolutely essential for successful TQM implementation. These factors classify into three levels of criticality. All of the factors were found to be supported by similar studies and cited literatures.
Research limitations/implications
The research is subject to the normal limitations of survey research. The study is using perceptual data provided by quality managers and engineers which may not provide clear picture. It may be suitable to consider gathering information from various stakeholders such as employees, customers, suppliers and even competitors. However, this can be overcome using multiple methods to collect data in future studies. Interestingly, the findings here may be generalisable outside Libya, i.e. South Mediterranean countries.
Practical implications
LOGCs should consider TQM as an innovative tool for improving business performance in today's competitive environment. The findings suggest that the TQM critical success factors should be implemented completely as a whole package rather than on a fragmented basis to get the full potential of the TQM.
Originality/value
The study investigate the critical quality factors for successful TQM implementation which will direct an organisation towards business excellence and enhancing success of TQM practices in the oil and gas sector. Very few studies have been performed to investigate and understand this issue. Therefore, the research can make a useful contribution.
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The purpose of this paper is to identify and analyze the interactions among different enablers of total quality management (TQM) and its outcome variables in service sector…
Abstract
Purpose
The purpose of this paper is to identify and analyze the interactions among different enablers of total quality management (TQM) and its outcome variables in service sector specific to Indian domestic airline industry. No study has been done regarding the implementation of TQM in Indian domestic aviation sector. To fill this gap interpretive structural modeling (ISM) and total interpretive structural modeling (TISM) based quality framework model has been developed to understand the mutual interactions among the variables and to identify the driving and dependence power of these variables.
Design/methodology/approach
An ISM and TISM based approach have been used to study and analyze the interactions between identified variables.
Findings
In this research work, a total of 14 variables have been identified based on extensive literature review, brainstorming and experts opining from the Indian airline industry and academia. The result showed that top management commitment, training, continuous improvement, benchmarking, employee involvement and commitment have strong driving power and weak dependence power and are at the lowest level in hierarchy in the ISM and TISM model, while the outcome variables of TQM have low driving power but have high dependence power.
Practical implications
Top management must stress on variables having strong driving power for efficient implementation of TQM. By implementation of TISM model in the Indian airline industry, organizations would become more productive, competitive and would eventually become more profitable.
Originality/value
In this research work, ISM and TISM based quality framework structural model have been proposed for Indian domestic aviation industry which is a new effort in the area of TQM implementation in this sector.
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The non‐prescriptive framework described in this paper is based on an empirical study of total quality management (TQM) implementation in the Palestinian industrial context. The…
Abstract
The non‐prescriptive framework described in this paper is based on an empirical study of total quality management (TQM) implementation in the Palestinian industrial context. The main focus of the study was to identify the critical quality factors for effective TQM implementation and to understand how these critical quality factors are implemented by the Palestinian organizations. It is believed that the successful implementation of TQM in the Palestinian context should be a gradual approach with progression and selection of appropriate major top management actions. Therefore, a logical and simple framework based on the empirical evidence derived from the analysis of three levels of investigations is provided including the major top management actions, the organizational activities and the guidelines that need to be taken when addressing the foundation elements and the core components (critical quality factors) for successful implementation.
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Part III of a three‐part series which represents a comprehensive review of the literature by discussing critical factors of TQM in key areas often stressed in implementation case…
Abstract
Part III of a three‐part series which represents a comprehensive review of the literature by discussing critical factors of TQM in key areas often stressed in implementation case studies, and supported by quality gurus and writers. Such factors are considered as being conducive to the success of TQM implementation. Covers issues related to the implementation aspects such as the role of culture, reasons for TQ programme failures, gestation period, etc. Presents a co‐ordinated approach to the literature which aims to link in all key elements.
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This paper discusses an empirical analysis of total qulaity management (TQM) critical factors using an adaptation of a questionnaire used previously in the USA. Since the context…
Abstract
This paper discusses an empirical analysis of total qulaity management (TQM) critical factors using an adaptation of a questionnaire used previously in the USA. Since the context of this analysis was the Malaysian approach to TQM implementation, the measuring scale was designed so that it can not only capture the degree of perception and understanding of each critical factor, but also measure the order of criticality of each factor. A total of 22 critical factors in all were found to predominate and these were classified in three separate tiers, thus giving them a structure. The findings were very compatible with those highlighted in the literature and also covered by similar studies. An index of comparative criticality was developed, leading to the proposal of a self‐assessment tool which can be used for a variety of purposes such as self‐assessment for developing an improvement plan and also for benchmarking the degree of implementation of each critical factor against the index produced as a standard.
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Represents a comprehensive review of the literature by discussing critical factors of TQM in key areas often stressed in implementation case studies, and supported by quality…
Abstract
Represents a comprehensive review of the literature by discussing critical factors of TQM in key areas often stressed in implementation case studies, and supported by quality gurus and writers. Such factors are considered as being conducive to the success of TQM implementation. Discusses these factors from the point of view of how and why. There appears to be little agreement on the what, so an understanding of the “processes” involved in implementation allows for the appropriate framing and objective classification of key factors for TQM implementation. Part I discusses quality factors related to: leadership; internal stakeholders’ management; policy and strategy. In all, 98 examples of best practice are referred to, to illustrate how the various critical fields of TQM have successfully been put in place.
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Part II of a three‐part series, presents a comprehensive review of the literature by discussing critical factors of TQM in key areas often stressed in implementation case studies…
Abstract
Part II of a three‐part series, presents a comprehensive review of the literature by discussing critical factors of TQM in key areas often stressed in implementation case studies, and supported by quality gurus and writers. Such factors are considered as being conducive to the success of TQM implementation. Discusses these factors from the point of view of how and why. There appears to be little agreement on the what, so an understanding of the “processes” involved in implementation allows for the appropriate framing and objective classification of key factors for TQM implementation. Discusses those quality factors related to resource management and systems and process management.
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Jordi Castello, Rudi De Castro and Frederic Marimon
The purpose of this paper is to focus on the use of quality management tools and techniques and their integration into the ISO 9001:2008 standard in a wind power (WP) sector…
Abstract
Purpose
The purpose of this paper is to focus on the use of quality management tools and techniques and their integration into the ISO 9001:2008 standard in a wind power (WP) sector supply chain (SC).
Design/methodology/approach
The research project was carried out in 119 WP sector SC companies (i.e. component suppliers, wind turbine assemblers and wind farm operation and maintenance services) using the questionnaire method. The companies selected employ quality management systems (QMSs) which conform to the ISO 9001:2008 standard.
Findings
The survey findings reveal that the degree to which quality tools and techniques are used in the WP companies can be characterised as “high”. The results show that internal audits, flowchart diagrams and cost of poor quality are the most-commonly applied tools and techniques, although they also indicate some areas for further improvement, for instance, when using advanced and complex quality techniques such as design of experiments, quality function deployment or business process management. In addition to this, the findings reveal that ISO 9001:2008 establishes a favourable environment for the use of quality tools and techniques.
Research limitations/implications
The study was based on the perceptions of quality managers, quality engineers and company managers (subjective data) and did not examine the reasons for either not implementing and/or the difficulties encountered while implementing quality tools and techniques.
Practical implications
The specific findings indicate that employing quality tools and techniques is useful for managers, not only when implementing a QMS, but also when suggesting recommendations for improvement.
Originality/value
A change of developing a framework integrating the main QT&T procedures into the main ISO 9001 processes.
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Mary Keating and Denis Harrington
This paper reviews the literature on the implementation of quality programs in the Irish hotel industry. Through a review of the literature in service quality, empowerment, and…
Abstract
This paper reviews the literature on the implementation of quality programs in the Irish hotel industry. Through a review of the literature in service quality, empowerment, and strategy implementation, key issues that affect the achievement of quality are identified. Many quality programs fail from lack of commitment on the part of senior management, middle management, and front‐line employees. Quality management is focused on involvement, communication, and teamwork; but studies show that the management of quality in contemporary hospitality organisations is lacking in these dimensions. The integrative nature of the European Foundation for Quality Management model for business excellence might provide a useful framework for quality implementation in Irish hotels, and it is concluded that further research should be conducted to consider the potential of such frameworks in an Irish context.