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Book part
Publication date: 3 October 2018

Sotirios Zygiaris

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Database Management Systems
Type: Book
ISBN: 978-1-78756-695-8

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Book part
Publication date: 12 November 2020

Alex Rockey, Lorna Gonzalez, Megan Eberhardt-Alstot and Margaret Merrill

Connectedness is essential for student success in online learning. By projecting themselves as real people through video, instructors support connectedness. In this chapter…

Abstract

Connectedness is essential for student success in online learning. By projecting themselves as real people through video, instructors support connectedness. In this chapter, researchers apply the theory of social presence (Garrison, Anderson, & Archer, 2000) to case studies from two public higher education institutions: a four-year university and a large research university. Analysis identifies video as a humanizing element of online courses. Findings suggest video could be used in a variety of ways (e.g., video lectures, synchronous office hours, weekly overview videos), and no single use of video was perceived to be more or less effective in developing social presence and humanizing the learning experience. However, participants especially perceived connectedness when video was used in a variety of ways. Students from the second case study validated a perception of connectedness to the instructor that faculty in our first case study hoped to achieve. However, one instructor’s perception of disconnect illustrates that video is just one of several pedagogical practices necessary to create a satisfying learning experience for both students and instructors. While video is not the only way to establish social presence, findings suggest video is an effective practice toward creating a humanized and connected online learning community.

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Article
Publication date: 1 February 1968

Outside the four constituent polytechnic colleges, further education in Liverpool is catered for by some 10 assorted colleges — and one of the few 1944 day‐continuation colleges…

42

Abstract

Outside the four constituent polytechnic colleges, further education in Liverpool is catered for by some 10 assorted colleges — and one of the few 1944 day‐continuation colleges in the country. Of these, the City Institute is probably the most revered in the history of North‐Western education — but not typical of the pattern. For our purposes three colleges were chosen: the Nautical Catering College, the College of Crafts and Catering, and Riversdale Technical College. Each one being, if not monotechnic, then certainly heavily weighted towards a specific discipline. Two, the Nautical Catering College and Riversdale, reflected the other side of Liverpool's commercial coin — the sea. The Catering College, in the most proper way, was as Scouse as Fritz Spiegle and part of, yet removed from the city.

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Education + Training, vol. 10 no. 2
Type: Research Article
ISSN: 0040-0912

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Article
Publication date: 1 December 1996

T. Begg

22

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Journal of Integrated Care, vol. 4 no. 6
Type: Research Article
ISSN: 1476-9018

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Book part
Publication date: 12 November 2020

Abstract

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International Perspectives on the Role of Technology in Humanizing Higher Education
Type: Book
ISBN: 978-1-83982-713-6

Available. Open Access. Open Access
Article
Publication date: 1 June 2005

Kevin Schoepp

This paper reports on one segment of a research project which investigates what faculty members perceive to be acting as barriers in their attempts to integrate [information and…

2064

Abstract

This paper reports on one segment of a research project which investigates what faculty members perceive to be acting as barriers in their attempts to integrate [information and communication] technology into their teaching at a laptop university. A web-based questionnaire was used to collect information from 69/288 (24%) faculty members from a small U.A.E. university. From the data gathered, patterns and associations emerged from which the researcher is able provide recommendations as to what type of interventions and programs could be provided to increase current levels of teaching with technology.

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Learning and Teaching in Higher Education: Gulf Perspectives, vol. 2 no. 1
Type: Research Article
ISSN: 2077-5504

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Book part
Publication date: 4 December 2009

Alfred Ogle

This paper reviews the literature on hotel guest questionnaires, also commonly known in the industry as comment cards. Considered a hotel tradition, the ubiquitous questionnaire…

Abstract

This paper reviews the literature on hotel guest questionnaires, also commonly known in the industry as comment cards. Considered a hotel tradition, the ubiquitous questionnaire remains the primary method employed by mainstream hotels to elicit and record guest feedback despite shortcomings in data reliability and response rates. Hence questionnaires play a key facilitation role in the collection of guest feedback (guest–hotel dyad in hotel communication). The paper traces the history of questionnaire utilization in the hotel industry, and examines evolutionary changes in terms of form and function. A typology of questionnaire genre is constructed. Used either independently or in combination with other methods, the traditional paper guest questionnaire has been complemented or even superseded by e-based variants. Obsolescence threatens the paper questionnaire as technology uptake permeates the hotel industry. This paper considers a “service innovation” by using the questionnaire as a communication tool along the hotel–guest dyad. A back-to-basics approach potentially yields a valuable and cost-efficient guest service encounter opportunity whilst mitigating questionnaire data deficiencies.

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Perspectives on Cross-Cultural, Ethnographic, Brand Image, Storytelling, Unconscious Needs, and Hospitality Guest Research
Type: Book
ISBN: 978-1-84950-604-5

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Article
Publication date: 1 March 1990

Gary J. Egan and Brinley R. Franklin

Library accounts in the university financial accounting system should give administrators information for sound management decision. In light of the extensive body of literature…

53

Abstract

Library accounts in the university financial accounting system should give administrators information for sound management decision. In light of the extensive body of literature published recently on library accounting and cost analysis, 12 university libraries were reviewed to determine whether their accounting practices were keeping up theory.

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The Bottom Line, vol. 3 no. 3
Type: Research Article
ISSN: 0888-045X

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Article
Publication date: 1 June 2003

Sarmad Alshawi, Farouk Missi and Tillal Eldabi

In a dynamic and uncertain business environment, with increasingly intense competition and vibrant globalisation, there is a growing demand by healthcare businesses for both…

4328

Abstract

In a dynamic and uncertain business environment, with increasingly intense competition and vibrant globalisation, there is a growing demand by healthcare businesses for both internal and external information, to analyse patients’ information quickly and efficiently, which has led healthcare organisations to embrace customer relationship management (CRM) systems. Data quality and data integration issues facilitate the achievement of CRM business objectives. Data quality is the state of completeness, validity, consistency, timeliness and accuracy that makes data appropriate for CRM business exploitation. A good integration strategy begins with a thorough data assessment study, and relies upon the quality of these data. A framework is proposed for evaluating the quality and integration of patient data for CRM applications in the health care sector. Even though this framework is in an early stage of development, it intends to present existing solutions for evaluating the above issues.

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Logistics Information Management, vol. 16 no. 3/4
Type: Research Article
ISSN: 0957-6053

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Book part
Publication date: 23 July 2020

Philip Beaulieu and Alan Reinstein

Extant theory tends to treat Organizational Culture (OC) and fraud-related values as static, characterizing culture as synonymous with potential ethical values − but devoting less…

Abstract

Extant theory tends to treat Organizational Culture (OC) and fraud-related values as static, characterizing culture as synonymous with potential ethical values − but devoting less attention to how the culture and values arose and where they are headed. Buffer/conduit theory proposes that accountants learn to use a taxonomy containing three dynamic layers: collective fraud orientation, a buffer/conduit layer, and individual fraud orientation. The middle layer contains OC-related internal controls that buffer the orientation layers from spreading fraud-encouraging values, and serve as conduits transmitting fraud-deterring values − or, when controls do not function as intended, transmitting fraud-encouraging values. A factor analysis of 11 indicators of this three-layer taxonomy suggests that older generations of accounting practitioners apply the taxonomy, but millennials do not. Predisposition to commit fraud is especially salient to internally focused millennials, who uniquely perceive recruitment and training as compensating mechanisms and as collective buffers.

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Advances in Accounting Behavioral Research
Type: Book
ISBN: 978-1-83867-402-1

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