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The objective of this research is to investigate the impact of offering product-linked services on the effectiveness of risk management and, subsequently, on financial performance.

The investigation is based on an empirical analysis employing structural equation modeling (SEM) and cross-industry and multi-country survey data of 307 companies. The theorization is guided by the information processing theory (IPT).

Considering the basic and advanced classification of services, the analysis suggests that only the provision of advanced services influences the effectiveness of risk management. Specifically, the provision of advanced services strengthens the preventive dimension of risk management. Surprisingly, the analysis reveals a negative direct impact of preventive risk management on financial performance. Preventive risk management, however, indirectly enhances financial performance by supporting reactive risk management.

For practitioners, the research suggests a positive impact of servitization in a long term rather than in form of instant financial benefits. The research attempts to highlight the specific role of supply chain risk management (SCRM) through which servitization has a positive impact on financial performance.

Although there are assumptions about both reduction and increase in risk when manufacturers offer services, the extant literature lacks an empirical investigation on the association between servitization and the effectiveness of risk management. This study addresses the stated gap and offers novel insights into the role of SCRM in the performance consequences of servitization.

Using multiple theoretical lenses, the paper develops and empirically tests a service design-based framework of effective customer participation (CP) in service delivery. Particularly, the paper examines the impact of customer education on effective CP, besides the latter's effect on service quality. The direct and moderating effect of service modularity on the association between customer education and effective CP is also studied.

Covariance-based structural equation modeling is used to test the hypotheses using the survey data collected from the healthcare industry within Pakistan.

The results lend support for the presence of individual and mutually reinforcing effects of customer education and service modularity on effective CP in service delivery, ultimately affecting service quality.

Building on the CP and customer learning literature, this research extends the work on antecedents and consequences of effective CP in the larger domain of the service design and service delivery literature.

The findings reveal that service managers should design services such that by design, CP is ingrained within service delivery processes so that it is effectively managed during service delivery for superior service quality.

Given the already scant research that has either taken a narrower view of CP (mostly in pre- or post-service delivery), the current research makes one of the initial attempts to identify, theorize and empirically test the service design level antecedents for holistic CP spanning over the physical, behavioral and informational participation during the service delivery.

The purpose of this paper is to analyze research methodologies and publication trends across geographical regions in the field of supply chain innovation (SCI) and provide a discussion of future research in the SCI.

Using a content analysis approach, this paper investigates 26 years of SCI research based on a sample of 473 journal articles published in 77 peer-reviewed international journals.

There has been an increasing focus on empirical quantitative research design as compared to empirical qualitative, conceptual quantitative and conceptual qualitative designs in the field of SCI. Continued research interest in SCI from all parts of the world including North America, Europe and Asia illustrates the importance of SCI in the broader field of management.

The inclusion of a large number of journals provides greater confidence in the identified trends. However, as the top-tier journals publish only the most rigorous studies, considering all journals as equally weighted will give rise to a mixed pool of studies. Identifying trends from this mixed pool may provide more comprehensiveness at the cost of inclusion of non-core journals of the field.

The current study builds a holistic view of the methodological progress made so far in the field of SCI.

The learning outcomes are as follows: to analyze the multidimensional and complex crises, and market stature of a company that was a market and industry leader in a developing country; to evaluate and interpret the outcomes of decisions pertaining declining profits, outstanding receivables, branding, marketing and radical reforms to overcome the challenges of sustainable growth, customers and employees’ loyalty, market stature and leadership crises; and to design strategic solutions for sustaining its leadership position and combating severe challenges.

The purpose of this paper is to ponder upon various crises that Pakistan State Oil (PSO) was facing, so that learners can critically analyze, assess and design strategic solutions for it. PSO was the state-run market leader in the petroleum industry. The company had been struggling to combat multiple types of turmoil at a time. Its huge fund of receivables was blocked in circular debt that caused the company budget constraints and deficits. Due to a government policy shift, the demand for its furnace oil substantially reduced and profits plummeted. The countless internal and external crises posed severe menace to its competitive position vis-a-vis its rivals. This qualitative case study garners data from eight interviews from senior managers in the petroleum industry and adds content analysis technique to acquire pertinent data from renowned media sources and subsequent analysis. The drastic crises left PSO with dearth of funds and declining profitability. Consequently, due to limited marketing budget, creativity of its marketing team for devising effective marketing programs to raise market share was compromised. PSO underwent the issues of brand sustainability, sustainable growth, customers and employees’ loyalty, and market stature to financial and leadership crises. However, despite limitations, it still enjoyed a market leadership position among its rivals in the industry by occupying more than half of the chunk of market in the petroleum industry. This is a unique case study of a state-owned giant company facing multidimensional menaces. It offers tremendous learning opportunities for students who can devise creative strategic solutions and link theories and models with practice.

Graduate (MBA), MS, PhD (management and administrative sciences); Suitable for teaching in chapters: Anywhere but ideally near the middle or end of the above courses.

Teaching notes are available for educators only.

CCS 11: Strategy.

Purpose: The advent of the fintech revolution has brought a tremendous increase in the dissemination of digital financial services. Although digital financial services increase financial inclusion through financial intermediation, it also increases the chances of systematic risk.

Need: In the quest to satisfy the curious minds, the authors have examined the influence of digital financial services on banking stability and efficiency.

Methodology: To achieve the above objectives, the authors have used the Auto-Regressive Distribution Lag (ARDL) estimation technique on the annual data set of India and the United States from 2004 to 2018. In addition, to estimate the long-run cointegration, the ARDL bound approach is also used.

Findings: The empirical analysis concludes that in the short run, the expansion of digital financial services in India in the form of internet-based transactions and mobile money transactions creates a negative and significant impact on banking efficiency and stability. Meaning, banking sector efficiency and stability fall by 0.09% and 0.05% with a 1% increase in digital financial services. However, in the long run, digital financial services enhance banking stability and efficiency in India. Besides, the study also reveals that in a developed country like the United States, both in the short run and long run, expansion of digital financial services helps in improving banking efficiency and stability. Furthermore, in context to control variables, the findings suggest that in the short run, industrial productivity has a negative influence on the Indian banking sector efficiency and stability, compared to the positive impact in the long run. This is unlike the United States, where both in the long-run and short-run, industrial productivity has a positive influence on the banking sector’s efficiency and stability.

Practical implication: The findings reveal several policy implications and suggest policy synergies between digital financial services, banking stability and efficiency.

This study aims to identify the impact of corporate governance on performance of sugar mills. In order to study this relation, a model is constructed in which ownership structure and independent directors are taken as independent variables. Whereas firm performance is analyzed by using proxy variables such as return on asset (ROA), return on equity (ROE) and sales growth. Moreover, size of board, working capital management (WCM) and philanthropy are taken as mediating variables between governance variables and firm performance.

The data of 32 sugar mills listed at Pakistan Stock Exchange for the period of four years (i.e. 2014–2017) is used for this research. Moreover, to investigate the model, generalized least squares statistical method is used to measure the relationship between variables.

The results revealed that there is significant but positive relationship between independent directors and ROA while ownership structure and ROE have significant but negative relationship. Thus, the board of directors should make it sure that all stakeholders and organizations should increase the nonfamily ownership in firms for better corporate performance. Moreover, philanthropy and WCM mediate the relationship between corporate governance and firms' performance.

This research work will be helpful in the corporate governance, and further researchers can conduct their study by considering executive/nonexecutive director and institutional owners as governance variables.

This paper fulfills an identified need to study how Corporate Governance effect the performance of firm.

Nanosized honeycomb-configured materials are used in modern technology, thermal science and chemical engineering due to their high ultra thermic relevance. This study aims to scrutinize the heat transmission features of magnetohydrodynamic (MHD) honeycomb-structured graphene nanofluid flow within two squeezed parallel plates under Joule dissipation and solar thermal radiation impacts.

Mass, energy and momentum preservation laws are assumed to find the mathematical model. A set of unified ordinary differential equations with nonlinear behavior is used to express the correlated partial differential equations of the established models, adopting a reasonable similarity adjustment. An approximate convergent numerical solution to these equations is evaluated by the shooting scheme with the Runge–Kutta–Fehlberg (RKF45) technique.

The impression of pertinent evolving parameters on the temperature, fluid velocity, entropy generation, skin friction coefficients and the heat transference rate is explored. Further, the significance of the irreversibility nature of heat transfer due to evolving flow parameters are evaluated. It is noted that the heat transference rate performance is improved due to the imposition of the allied magnetic field, Joule dissipation, heat absorption, squeezing and thermal buoyancy parameters. The entropy generation upsurges due to rising magnetic field strength while its intensification is declined by enhancing the porosity parameter.

The uniqueness of this research work is the numerical evaluation of MHD honeycomb-structured graphene nanofluid flow within two squeezed parallel plates under Joule dissipation and solar thermal radiation impacts. Furthermore, regression models are devised to forecast the correlation between the rate of thermal heat transmission and persistent flow parameters.

Housing prices have been increasing tremendously in Pakistan, there should be many reasons but the haphazard urbanization and rapidly growing population. To find out the causes of this price rise, this study aims to assess the impact of the foreign capital inflow and some domestic factors on housing prices.

To get the benefits of high-frequency data, it has been converted into a monthly, quarterly and yearly basis. The unit root is performed to see the stationarity, Johansen test is used for cointegration and coefficients are obtained through the ordinary least squares technique. The robustness of the results is checked with dynamic ordinary least squares and the Chow breakpoint test is used to detect structural breaks.

The housing prices have increased over time; this has been reflected in all the data sets under observation. The country has observed a rapid growth in population and urbanization that has badly affected almost every activity of city life. The impact of foreign capital inflow is positive on the house price appreciation. There is a dire need to divert such foreign funds in the housing sector so that it cannot create an artificial price hike. The government should regularly publish a housing policy for the guidance of investors and the public at large. Also, public authorities should provide housing finance facility.

This is a novel work to the best of the authors’ knowledge because no one has studied the impact of foreign capital inflow on the housing market for the economy of Pakistan. Furthermore, this study is different in the sense that it has disaggregated annual data into a monthly and quarterly basis to get the benefits of high-frequency data.

Environmental concerns, government action and activism have increased the bar for how businesses operate. The United Nations also suggested sustainable performance in their SDG-12 and SDG-13 to achieve sustainability by 2030. Therefore, this research aimed to examine environmental and operational performance in the manufacturing context and how institutional pressure and manufacturing supply chain collaboration affect performance.

Data were collected from 207 manufacturing firms using purposive sampling. The hypotheses were tested through a Covariance-Based Structural Equation Modeling approach with the help of IBM SPSS AMOS version 22.0. The study conducted an explanatory factor analysis and found two sub-constructs (higher-order) for “institutional pressure.”

The findings illustrated that environmental performance significantly mediates the relationship between manufacturing supply chain collaboration and operational performance. The manufacturing supply chain collaboration significantly directly and indirectly affected operational performance. Likewise, institutional pressure was a crucial construct for manufacturing supply chain collaboration.

In earlier studies, the relationships of study variables were examined individually. However, this study validated all the relationships in an integrated model with one variable (institutional pressure) in higher order. The study is grounded in institutional and stakeholder theory and contributes to the literature on green measures. At the operational level, the research can assist managers in comprehending the function of various manufacturing supply chain players to assist the eco-friendly practices that help to achieve SDG-12 (Responsible Consumption and Production) and SDG-13 (Climate Action) by 2030.