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This paper aims to highlight the challenges that case managers face in accessing appropriate statutory services and funding for young brain injured adults.

The paper uses aggregate case material, based on two years of case management with young adults with an acquired brain injury.

There is a need for separate, dedicated acquired brain injury services within local authority adult services. There should be a greater emphasis on assessments of functioning and decision‐specific mental capacity for clients with acquired brain injury rather than simplistic assumptions of capacity. Health and social welfare professionals in this field need a knowledge of the law related to benefits disregard and mental capacity, including recent case law. The statutory complaints system can provide redress where statutory services have been wrongly withheld.

Case managers need to keep up to date with the case law and application of health, social welfare and mental capacity legislation in order to ensure clients' rights and access to statutory services and funding.

This paper provides a subjective account, and analysis, of the reality of independent case managers working proactively, pragmatically and intensively across multidisciplinary and multiagency settings in the pursuit of clients' statutory rights.

This paper aims to demonstrate the importance of conversation among disaster studies researchers who may be positioned at times and to varying degrees as both insiders and outsiders in relation to the contexts in which they work. Three key questions are explored: how we identify with and relate to people in our study areas, who we do research for and what this means for knowledge creation and research practice.

Prompted by the Power Prestige and Forgotten Values manifesto (2019), the authors conversed with one another by email and video call, asking questions that triggered reflection. The emerging themes informed the key questions and the structure of the paper. The authors write with three individual voices to highlight the element of dialogue and our different experiences.

Sharing in depth with other researchers from different cultural and disciplinary backgrounds created space to both listen and find a voice. Emerging themes were positionality, how knowledge is used and implications for research practice. Researchers are part of a living system with the potential to serve, exploit or damage. Knowledge is generated at multiple scales, and we can act as a bridge between people and policymakers, using networks.

The authors remain open and unbiased to “new” local/contextual knowledge, adopting the attitude of a learner. Knowledge creation should focus on pragmatic outcomes such as informing emergency planning.

A novel dialogical approach is used to demonstrate the value of conversation among researchers from different backgrounds that enables them to question and challenge each other in a supportive environment. This leads to deeper understanding of our role as cross-cultural researchers and reveals unifying questions and implications for research practice.

Over the past ten years, geographers have contributed to the growing body of interdisciplinary research developing new ways of undertaking research with children. Traditional research methods which do not directly involve working with children, such as the large scale observation of children, have been criticised for carrying out research on rather than with children. Instead, drawing upon the increasingly important children’s rights movement, researchers have been developing inclusive and participatory children centred methodologies, which place the voices of children, as social actors, at the centre of the research process. In this paper, we draw upon two ongoing postgraduate geographical research projects with children to reflect upon our own experiences of adopting children centred research methodologies. We also critically evaluate our own use of different innovative children centred research techniques, such as photographs, diaries, in‐depth interviews and surveys.We also highlight the importance of considering the impact of the spaces in which we conduct our research.

The Opentable strategy is considered a taboo because of its ability to take advantage of peoples’ grief. Therefore, this study aims to explore the Opentable (Exhibition) as a marketing strategy for modern Muslim funeral products, considered a luxury by most people in Indonesia.

This is a qualitative research with a phenomenological approach used to collect data from six Memorial Advisors (MAs) through interviews.

The result showed that the Opentable strategy was carried out to introduce the concept of a modern Muslim funeral home and its products. Furthermore, MA does not encourage sales during Opentable, rather, it uses the process to obtain complete data from potential customers.

This research serves as a guidance for MA and other similar professions to socialize products uncommon or considered taboo in society. It also provides a repertory of new marketing strategies, especially for targeted and uncommon products.

To the best of the knowledge, this is the first research to explore Opentable (Exhibition) as a marketing strategy for modern Muslim funeral products in Indonesia. Therefore, future research is needed on other marketing strategies.

Unwilling or uncommunicative customers, lack of consensus over diagnostic definitions and processes of care, and the difficulty of defining outcome measures, account for quality issues being different when related to the psychiatric field than for other branches of health care. Attempts to measure quality of care in psychiatry using preexisting models needs careful review.

Volunteer-based organizations are dependent on volunteers to meet the goals of the organization. Identifying and training volunteers as leaders of the organization is one way to increase positive social change in their community. However, there is limited literature investigating the outcomes of providing leadership training to volunteers. This case study determined participants’ perceptions of a volunteer leadership training experience compared to observations of the actual leadership training. A focus group revealed three themes that were both supported and refuted by observations of the training: (a) the need for refreshers and follow-up trainings, a disconnect between understanding leadership concepts and applying them in the volunteer scenario, and the transfer of for-profit skills and experience to the non-profit setting.

The purpose of this paper is to investigate the awareness of library research services, the top desires for new services and overall satisfaction of undergraduate students to plan outreach and marketing efforts.

Researchers developed a survey which was administered both on an iPad and in paper copies. To gather feedback from a wide-variety of students, surveys were distributed outside campus buildings at four locations.

This study demonstrates the need to survey undergraduate students about their use of research services, to effectively plan outreach and marketing efforts. The differences between high-users’ and low-users’ expectations of the library inform and impact potential outreach and marketing efforts. Reaching both groups of students requires that not only awareness of library services increase but also that the knowledge of the value of the library increases, to convert simple awareness of services into use.

Surveys were distributed at one institution, and results may be skewed based on local demographics.

While surveying undergraduate students is common, little research exists demonstrating how outreach and marketing can be informed by evaluating feedback from high and low-users of library services.