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This paper aims to explore how neo‐liberalism shapes income support policy and lone mothers' experiences in Canada and the USA.

A critical comparative analysis is undertaken of how Canadian and US governments take up sociological concepts of risk, market citizenship, and individualization, whether explicitly or implicitly, in the design and administration of neo‐liberal income support policies directed at lone mothers. Specifically, the contradictory life circumstances that Canadian and American lone mothers experience when they access income supports that are designed ostensibly to construct/reconstruct them as citizens capable of risk taking in their search for employment and self‐sufficiency are compared.

The paper finds that the realities for poor lone mothers are remarkably similar in the two countries and therefore argue that income support policies, particularly welfare‐to‐work initiatives, underpinned by neo‐liberal tenets, can act in a counter‐intuitive manner exposing lone mothers to greater rather than lesser economic and social insecurity/inequality, and constructing them as risk aversive and dependent.

The economic and social implications/contradictions of neo‐liberal restructuring of income support policies for lone mothers is revealed.

This paper contributes to broader scholarship on the gendered dimensions of neo‐liberal restructuring of welfare states in late modernity.

Beck discusses the need to improve library and information services for the deaf community. The technological support available to libraries to serve the deaf is identified and described. Turnkey systems are found to be lacking in applications devoted to those who cannot hear or who are hard of hearing. Other technologies, like captioned videos, TDDs, and assistive listening systems, are examined for levels of service and excellence as well as cost. Examples of technology in transition and for the future are offered, along with experiments on speech and sound. These include inner ear implants, the “data glove” experiments, and tactile translators. Technological conflicts that may arise due to one person having multiple disabilities are presented with a discussion on the prevention of dangerous or difficult situations. Possible difficulties and ways to handle opposing technologies are examined briefly. Appropriate sections of the Americans with Disabilities Act and Guidelines are grouped with the technologies that aid compliance. Additional laws are mentioned where their inclusion is appropriate. Suggested guidelines for serving the deaf/disabled community are offered for librarians working in all library types.

Housing researchers often seek to investigate the needs of the populations they study so that they may evaluate the policies targeted at ‘fixing’ the problems faced by the residents of public housing communities. Traditionally, researchers base these recommendations on the statistical exploration of primary and secondary quantitative data. However, some researchers contend that these traditional research tools fail to capture the meaning and significance of housing for its inhabitants and offer little insight into larger related issues of politics and economy (Jacobs, 2003). From the perspective of this group of researchers, it would be difficult, if not impossible, to craft a survey instrument or any other measurement tool, for that matter, which could capture the divergent human experience of families living in public housing across the nation given the diversity of factors that shape the lives of residents.

In his apocalyptic book on the environment and public policy, Timothy C. Weiskel warned of the consequences of humanity's intrusion into the biological and geo‐chemical processes of the natural world. He said that our intrusions have been massive and thorough; that they now threaten to transform ecosystemic parameters; and that unless responsible public policy directs itself toward moderating our current destructive impact on the environment, we will face ecosystemic collapse and human catastrophe “on a vastly greater scale than has ever been recorded in human history.”

The entrepreneurs’ ability to identify opportunities can lead to wealth creation and competitive advantage. Often, however, opportunities that are innovative may defy up-front analysis suggesting that the entrepreneurs may have had somewhat inaccurate perceptions and need to refine their ideas after the ventures are started. This paper therefore focuses on mitigating the negative impact of early misperceptions through the use of learning-oriented information processing systems to refine opportunities post starting a venture. Specifically, it suggests that an experienced and heterogeneous top management team and a decentralized, organic structure enhance the system's ability to gain knowledge from acting on early misperceptions and may even form the basis for a distinctive capability that leads to competitive advantage.

Business schools are under mounting pressure to decrease the cost of delivering education while improving programmes and services for students. Total quality management (TQM) provides a way to improve quality while reducing costs. However, since TQM involves fact‐based continuous improvement, data must be collected to allow for measurement of current levels of student and faculty satisfaction. Uses SERVQUAL, an instrument for measuring service quality, to assess both the quality and importance of each of the dimensions: tangibles, reliability, responsiveness, assurance and empathy, at two universities in the north‐east region of the USA. Also tests for agreement between the views of faculty (providers) and students (consumers). Finally, demonstrates how SERVQUAL may be used as a tool for benchmarking performance in order to improve service quality.

Although it is widely acknowledged that health care delivery systems are complex adaptive systems, there are gaps in understanding the application of systems engineering approaches to systems analysis and redesign in the health care domain. Commonly employed methods, such as statistical analysis of risk factors and outcomes, are simply not adequate to robustly characterize all system requirements and facilitate reliable design of complex care delivery systems. This is especially apparent in institutional-level systems, such as patient safety programs that must mitigate the risk of infections and other complications that can occur in virtually any setting providing direct and indirect patient care. The case example presented here illustrates the application of various system engineering methods to identify requirements and intervention candidates for a critical patient safety problem known as failure to rescue. Detailed descriptions of the analysis methods and their application are presented along with specific analysis artifacts related to the failure to rescue case study. Given the prevalence of complex systems in health care, this practical and effective approach provides an important example of how systems engineering methods can effectively address the shortcomings in current health care analysis and design, where complex systems are increasingly prevalent.