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Article
Publication date: 1 March 2003

Sungbin Cho, Jae‐Ho Byun and Minje Sung

The growth of Internet usage, spurred by rapidly advancing network technologies, has been bringing about broad changes in customer behaviors related to the Internet, attitudes…

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Abstract

The growth of Internet usage, spurred by rapidly advancing network technologies, has been bringing about broad changes in customer behaviors related to the Internet, attitudes toward the traditional mass media, and satisfaction. This study attempts to investigate what types of changes have been made in Korea due to the transition of the networking environment. According to the findings, Internet users with a high‐speed Internet service system tend to enjoy various kinds of services, including e‐mail, and depend less on the traditional media, such as TV and radio, for information and entertainment. They also have an increased level of satisfaction in the dimension of convenience.

Details

Internet Research, vol. 13 no. 1
Type: Research Article
ISSN: 1066-2243

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Article
Publication date: 11 January 2011

Byoung‐Chun Ha, Yang‐Kyu Park and Sungbin Cho

The purpose of this paper is to measure trust that logistics/supply chain management (SCM) managers of supplier firms perceive toward inbound SCM managers of buyer firms, and…

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Abstract

Purpose

The purpose of this paper is to measure trust that logistics/supply chain management (SCM) managers of supplier firms perceive toward inbound SCM managers of buyer firms, and investigate the effect of trust on supply chain collaboration and logistics efficiency. In doing so, two trust forms are introduced: affective trust and trust in competency. Besides, supply chain collaboration includes the three dimensions: joint decision making, information sharing, and benefit/risk sharing.

Design/methodology/approach

A path analysis was used to test whether the two trust forms affect the three dimensions of supply chain collaboration, and then, the three dimensions of supply chain collaboration, in turn, affect the logistics efficiency of supplier firms. An empirical analysis was conducted with Korean firms.

Findings

Affective trust has a significant influence on collaboration in information sharing and benefit/risk sharing, whereas trust in competency affects collaboration in joint decision making and benefit/risk sharing. Regarding supply chain collaboration, joint decision making and information sharing are found to affect logistics efficiency. Insignificant relationships are detected between affective trust and joint decision making, between trust in competency and information sharing, and between benefit/risk sharing and logistics efficiency.

Originality/value

By classifying trust into affective trust and trust in competency and by incorporating the three dimensions of collaboration, this paper analyzes the causal effect of suppliers' trust at the inter‐personal level on supply chain collaboration and logistics efficiency, and discusses the results compared to those focusing on buyers' trust.

Details

International Journal of Operations & Production Management, vol. 31 no. 1
Type: Research Article
ISSN: 0144-3577

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