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Article
Publication date: 10 February 2023

Amani Gration Tegambwage and Pendo Shukrani Kasoga

The purpose of this study is to investigate the moderation effects of religiosity in the relationship between service quality (SQ), customer satisfaction (CS), relationship…

864

Abstract

Purpose

The purpose of this study is to investigate the moderation effects of religiosity in the relationship between service quality (SQ), customer satisfaction (CS), relationship quality (RQ) and Islamic banking (IB) loyalty in a non-Islamic country.

Design/methodology/approach

This study used a quantitative approach and a cross-sectional research design. The data was collected by a closed-ended questionnaire from a systematic sample of 267 customers of full-fledged Islamic banks in Tanzania. Structural equation modeling and regression analysis techniques were used to analyze the data.

Findings

Results indicate that religiosity is a significant (p < 0.05) moderator of the relationship between SQ and loyalty (β = 0.176), and between CS and loyalty (β = 0.263). However, religiosity sharpens the impact of CS on loyalty (β increases from 0.170 to 0.263, p < 0.05) and does not sharpen the impact of SQ on loyalty (β decreases from 0.338 to 0.176, p < 0.05). The results further indicate that religiosity is not a significant moderator (p > 0.05) in the link between RQ and loyalty (β = −0.112).

Research limitations/implications

This study used only full-fledged Islamic banks in Tanzania. Therefore, future research could be undertaken by including conventional banks that have introduced an IB window.

Practical implications

To build and maintain a loyal customer base, Islamic banks should take advantage of religiosity by providing a wide range of Sharia-based products and services that truly distinguish them from conventional banks. Accordingly, policymakers should establish an appropriate legal framework to enable Islamic banks to leverage religiosity to sharpen the impact of CS on loyalty and hence maintain loyalty in non-Islamic countries like Tanzania.

Originality/value

This study proposes and validates the theoretical model of loyalty in IB by showing the role of religiosity as a moderator in a non-Islamic country. This knowledge strengthens the overall understanding of loyalty in IB. To the best of the authors’ knowledge, this study is the first to examine the moderation effects of religiosity in the link between RQ and loyalty, and thus between SQ, CS, RQ and loyalty in a single study.

Details

Journal of Islamic Marketing, vol. 14 no. 12
Type: Research Article
ISSN: 1759-0833

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Article
Publication date: 13 April 2020

Stefanus Yufra M. Taneo, Djumilah Hadiwidjojo, Sunaryo Sunaryo and Sudjatno Sudjatno

This study aims to examine the role of creative destruction and knowledge creation which is a mediation between the speed of innovation and the competitiveness of food small- and…

868

Abstract

Purpose

This study aims to examine the role of creative destruction and knowledge creation which is a mediation between the speed of innovation and the competitiveness of food small- and medium-sized enterprises (SMEs). Creative destruction and the creation of competency-based and market-based knowledge are usually carried out by companies in power to create barriers to entry and expand distance with similar businesses, so the role of creative destruction and knowledge creation as mediation to strengthen competitiveness is investigated.

Design/methodology/approach

The data in this study were collected from 161 UKM which are the population of food UKM in Malang, covering three regions, namely, Malang City, Malang Regency and Batu City. Warp Partial Least Square-Structural Equation Modeling (WarpPLS-SEM) has greater statistical requirements than other covariance-based methods, which are more likely to give results that are in accordance with the conditions of the population (significant if it is actually significant in the population) so that it is very efficient.

Findings

It is very important for the pace of innovation development to improve the competitiveness of food SMEs. Innovation ideas are quickly realized and products that enter the market faster have greater opportunities to increase competitiveness through profits and productivity. The pace of innovation development increases the competitiveness of food SMEs. This study proves that competitiveness can be increased once the pace of innovation development is followed by creative destruction and knowledge creation. In this case, creative destruction is done through increased competence and maintain the innovations that have been achieved by food SMEs. Increasing business competence can be done through cost efficiency, improving product quality and improving worker skills. This is done while maintaining innovation achieved to strengthen market networks, customer service and innovation in product packaging. The basis of organizational learning is knowledge creation; this point is missing in organizational learning theories. The focus here is on the creation of knowledge as a process, a missing factor in theories about learning organizations.

Research limitations/implications

This study has limitations that this study analyzes processed foods and innovations in general. Future research should investigate one type of processed food based on an innovation typology so that it can provide more effective and efficient recommendations.

Originality/value

To the best of the authors’ knowledge, this is the first known analysis of innovation speed and creative destruction for SMEs of food sector.

Details

Competitiveness Review: An International Business Journal , vol. 30 no. 2
Type: Research Article
ISSN: 1059-5422

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Article
Publication date: 9 December 2020

Augustina Asih Rumanti, Indryati Sunaryo, Iwan Inrawan Wiratmadja and Dradjad Irianto

The purpose of this paper is to design a research model and analyze the relationship between open innovation and cleaner production. The paper maps and characterizes the…

794

Abstract

Purpose

The purpose of this paper is to design a research model and analyze the relationship between open innovation and cleaner production. The paper maps and characterizes the conditions of open innovation against cleaner production in Indonesian batik small and medium enterprise (SME), particularly in Java and Madura. The mapping process is executed by classifying the batik SME into four quadrants. The diagram is a quadrant in which there are four parts to distinguish each of the ability of batik SMEs in understanding and achieving cleaner production through open innovation. This research will obtain a new method or model that can be applied by organizations to achieve cleaner production through an open innovation. The data is obtained from 182 batik SMEs located in Laweyan, Madura and Lasem (in Java Island, Indonesia).

Design/methodology/approach

One of the problems in batik SME is the waste management from the dyeing and wax removal process. In the first stages of this research, a number of initial models were elaborated as a reference, then the results of the elaboration became a new research model. The research model that has been produced is then tested using data from respondents. Based on the test results, the model can be stated valid or not. In this study, the model is valid after testing data from 182 respondents, because all outer loading for all indicators is above 0.7. The composite reliability and AVE values of all constructs were above 0.7 and 0.5. Based on the validated research model, the data is statistically processed by using the Structural Equation Modeling (SEM). By using the SEM method and statistical software SMART PLS 3.0this research can be supported to achieve the research objectives.

Findings

Based on data testing and processing, open innovation climate could predict a sustained relationship to open innovation with an accuracy rate of 0.466 and influence rate of 0.427, whereas open innovation could predict a sustained relationship to cleaner production with an accuracy rate of 0.183 and influence rate of 0.324. The relationships between open innovation climate and open innovation; including open innovation toward cleaner production, are statistically significant because all prediction values and accuracy in the model have met the criteria for measurement parameters based on the value of R2, p value and T-statistics to be stated as a significant relationship.

Research limitations/implications

This research provides an overview of the influence and importance of open innovation in creating an environmentally friendly production process in the context of cleaner production. Cleaner production on batik SMEs can be achieved through open innovation, both for inbound open innovation and outbound open innovation. Open innovation comprehensively provides support for batik SMEs in achieving cleaner production. Open innovation can be run well and optimally if it gets support from a conducive climate open innovation. Furthermore, the implementation of cleaner production could be a guideline for the owner to minimize the waste from batik SME production, both for natural and synthetic dyes. Some limitations in these study include the absence of influence from the existing stakeholders on batik SMEs on the implementation process of open innovation; the use of the cross-sectional approach that results in the unavailability of further analysis regarding the dynamics or improvements that occur in attaining cleaner production through open innovation; and finally providing no analysis of the differences in characteristics at each location of batik SMEs.

Originality/value

The implementation of cleaner production model is considered as one of the new methods and references in conjunction with reducing the negative impact of waste toward the environment, particularly in the traditional textile industry which is limited in waste management capability.

Details

The TQM Journal, vol. 33 no. 6
Type: Research Article
ISSN: 1754-2731

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Article
Publication date: 22 May 2020

Adi Susilo, Fina Fitriah, Sunaryo, Eng Turniningtyas Ayu Rachmawati and Eko Andi Suryo

Research has been conducted to analyze the landslide in Banaran area, Ponorogo Regency. The landslides occurred on April 1, 2017. This study was conducted to know the subsurface…

288

Abstract

Purpose

Research has been conducted to analyze the landslide in Banaran area, Ponorogo Regency. The landslides occurred on April 1, 2017. This study was conducted to know the subsurface conditions in the Banaran area to analyze the disaster mitigation efforts. The mitigation efforts are made to reduce the risk from landslides and possible landslides.

Design/methodology/approach

The method used is the geo-electric resistivity method of Wenner–Schlumberger configuration. The research was conducted in three villages namely Banaran Village, Bekirang Village and Mendak Village.

Findings

There are 12 resistivity measuring points with a track length of 410 m and a space of 10 m. The measured resistivity range is between 1.42 Ω.m and 67.500 Ω.m. The resistivity data and the local geological maps interpreted that the rocks in the Banaran area consist of clay, tuff lapilli, volcanic breccia and andesite lava. The landslide area begins at a depth of 8–35 m below the surface which is interpreted as tuff. Also, the thickness of the landslide material and the slope is = 400 which supports the occurrence of a more prominent landslide. The results of the parameter scoring of the landslide-prone areas indicated that the research area is very vulnerable to a landslide. The results of the interpretation indicate that the geo-electric resistivity method can provide a good overview for conducting landslide analysis, that is field slippage and potential material thickness occurrence landslide.

Originality/value

This article is very specific as it attempts to discover how prone Banaran are is to landslide.

Details

Smart and Sustainable Built Environment, vol. 9 no. 4
Type: Research Article
ISSN: 2046-6099

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Article
Publication date: 13 August 2024

Friday Ogbu Edeh, Nurul Mohammad Zayed, Md. Faisal-E-Alam, Vitalii Nitsenko and Oleg Bazaluk

The well-being of employees is very crucial, especially for the survival and sustainability of the mobile telecommunication industry and thus, the deployment of flexible working…

426

Abstract

Purpose

The well-being of employees is very crucial, especially for the survival and sustainability of the mobile telecommunication industry and thus, the deployment of flexible working arrangements becomes paramount for managers and industry practitioners to implement. This research aimed to assess the impact of flexible working arrangements on employee well-being within the mobile telecommunication industry.

Design/methodology/approach

Utilizing multiple linear regression analysis, the research tested hypotheses to examine the significance of the relationships. Grounded in the Border Theory of Balanced Work, the study sought to explore the relationship between flexible working arrangements, including flextime schedules, compressed workweeks and telecommuting and various dimensions of employee well-being.

Findings

The results of the study demonstrated a statistically significant positive effect of flexible working arrangements on employee well-being within the mobile telecommunication industry. It concluded that flexible working arrangements that are measured with a flextime schedule, a compressed workweek and telecommuting improve employee well-being through psychological well-being, social well-being and workplace well-being.

Originality/value

This research contributes to the existing body of knowledge by establishing a positive connection between flexible working arrangements and employee well-being in the context of the mobile telecommunication industry. Managers of telecommunication firms should continue with the implementation of flexible working arrangements to enhance the well-being of their employees. The study provides valuable insights for both scholars and industry practitioners, emphasizing the significance of continued implementation of flexible working arrangements to promote and sustain the well-being of employees.

Details

The TQM Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1754-2731

Keywords

Abstract

Details

Tourism Risk
Type: Book
ISBN: 978-1-80117-709-2

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Publication date: 10 December 2024

Muhammad Ainul Fahmi, Wawas Bangun Tegar Sunaryo Putra, A’ang Kunaifi, Untung Alamsah and Sari Usih Natari

COVID-19 has dramatically changed consumer behaviour and has significantly changed all business processes. Business organisations must be able to deal with the pandemic and rapid…

Abstract

COVID-19 has dramatically changed consumer behaviour and has significantly changed all business processes. Business organisations must be able to deal with the pandemic and rapid pace-based changes to enable flexible remote purchases. In this survey, the purpose of the inventory management strategy is to be considered, and the next one is to identify the design change based on the three main factors: economic order quantity, just-in time, and supplier partnership. The model in this study was built on HCMs or hierarchical component models by placing the 3 main factors as a higher-order construct (HOC) with 11 lower-order constructs (LOCs) that compose each higher construct. The findings in this study show that Inventory Shortages, Just-in Time Delivery by Supplier (JITDS), and Suppliers’ Quality (SQ) are the most significant forming components for each construct. The findings can be used to reference the academic and practical reorganisation of inventory management strategies. By empirically investigating the relationship between inventory management strategy components and operational performance, this study contributes to the on-going scholarly discussion on the link between inventory management strategy components and operational performance.

Details

The Finance-Innovation Nexus: Implications for Socio-Economic Development
Type: Book
ISBN: 978-1-83608-730-4

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Book part
Publication date: 26 May 2022

Yetty Nurhayati, Pudjihardjo, Susilo and Marlina Ekawaty

The growth of tourism development in Malang makes some regions optimize their tourism potential, leading to economic growth in Indonesia. Malang regency has several tourism…

Abstract

The growth of tourism development in Malang makes some regions optimize their tourism potential, leading to economic growth in Indonesia. Malang regency has several tourism villages with the concept of sustainable tourism. Using leverage analysis from the multidimensional scaling approach (MDS), we find two sensitive attributes. An analytical hierarchy process (AHP) test was conducted, resulting in the best strategy for each tourism village: developing strawberry-picking tour for Pujon Kidul and new tourism packages related to water attraction for Sanankerto and developing Bromo volcano tourism package for Gubugklakah. These strategies are believed to increase the development of tourist villages without compromising their sustainability.

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Book part
Publication date: 4 October 2019

Odeh Al-Jayyousi, Adel Al-Alawi, Soud Al-Mahamid and Afaf Bugawa

The aim of this chapter is to shed light on the perspectives of organizational innovation in higher education in light of socio-economic transformations as articulated in Vision…

Abstract

The aim of this chapter is to shed light on the perspectives of organizational innovation in higher education in light of socio-economic transformations as articulated in Vision 2030 for Saudi Arabia. A case study evaluating strategic innovation at the Arabian Gulf University (AGU) in Bahrain was conducted using Balanced Score Cards. A questionnaire was designed to capture enablers and barriers in organizational innovation in higher education. The chapter concluded that institutional inertia, limited implementation and evaluation processes are the key impediments for organizational learning and knowledge management. The study recommends to incorporate organizational innovation to foster entrepreneurship, strategic innovation and learning at higher education institutions (HEI).

Details

Management and Administration of Higher Education Institutions at Times of Change
Type: Book
ISBN: 978-1-78973-628-1

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Article
Publication date: 23 January 2024

Tue Ngoc Hoang and Phong Ba Le

The purpose of this study is to investigate the effect of transformational leadership (TL) of school leaders on tacit and explicit knowledge sharing (KS) of teachers via the…

256

Abstract

Purpose

The purpose of this study is to investigate the effect of transformational leadership (TL) of school leaders on tacit and explicit knowledge sharing (KS) of teachers via the mediating roles of knowledge self-efficacy. This study also attempts to bring a deeper insight on the correlation between TL and KS by exploring the moderating effect of knowledge-oriented school culture (KSC).

Design/methodology/approach

The paper used the quantitative approach and structural equation modeling to test the relationship among the latent factors in the proposed research model using data collected from 335 teachers in Vietnamese universities.

Findings

The findings revealed that TL might be an important precursor to create significant influences on tacit and explicit KS behaviors of teachers directly or indirectly through its positive effect on knowledge self-efficacy. In addition, the paper highlights the moderating role of KSC in strengthening the impact of TL on tacit and explicit KS behaviors of teachers.

Research limitations/implications

This paper offers principals and managers in higher education a novel approach and valuable understanding of the effective pathways to foster KS behaviors of teachers.

Originality/value

This study is unique in its attempts to bridge research gaps in the literature and advance the insights of how school leadership fosters knowledge self-efficacy and KS willingness of teachers through practicing TL style and building a knowledge-oriented climate in higher education.

Details

VINE Journal of Information and Knowledge Management Systems, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2059-5891

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