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The purpose of this paper is to investigate coexistence of multiple distribution systems in property‐casualty (P/C) insurance industry in the USA.

Stochastic frontier analysis is used to measure cost and revenue efficiencies of P/C insurance companies utilizing different distribution systems.

Independent agent insurers are found to be cost inefficient compared to insurers with other distribution systems, but the independent agent insurers have better revenue efficiency compared to their long counterpart, the exclusive agent insurers. This study also documents that the direct writing system provides higher cost and revenue efficiencies than other distribution systems, although their efficiencies have been deteriorating during the same time period.

Future research could examine whether the findings change by measuring efficiencies with a non‐parametric method, i.e. data envelopment analysis.

A start‐up insurer should consider a direct writing system, which is most cost and revenue efficient.

This paper investigates efficiencies of insurers by four different distribution systems and tracks efficiency changes of insurers over 12‐year periods.

The purpose of this study is to explore the role of trust in the relationships and long‐term commitment between partners in strategic alliances. A framework is developed for better understanding the role of trust in the performance of strategic alliances in a cross‐cultural context.

The empirical findings of this study are gathered from structured and unstructured interviews with some key actors involved in the process of forming strategic alliances in their own organizations; a case study of the oil industry in the United Arab Emirates (UAE) which illustrates this is analysed. Qualitative analysis is conducted to assess the role of trust in this cross‐cultural context.

It was noted that building trust between partners helped to avoid bureaucratic obstructions and enhanced the decision making process in the UAE. It was found that trust helped partners to exchange resources faster, devote more funds to the venture and exchange knowledge and information smoothly. The results clearly show that trust plays an important role in building well‐functioning relationships in the oil and gas industry.

This study is limited to the UAE and can be generalized to other similar cultural contexts only to a certain extent. Future research should consider the same parameters in order to fully generalize the results to other industries.

The paper presents a case study of the nature and characteristics of partners in the oil and gas industry, which may be applied to other similar industries. It is hoped that presenting practical tools for understanding the function of trust in strategic alliance performance may be useful.

This framework makes two major contributions; first, it explores a subject which has been under‐researched in the literature, that is, the issue of trust between partners of strategic alliances in a developing context; and, second, it leads to a set of recommendations and benchmarks the practitioners in the UAE and similar contexts to help them increase the trust between partners in strategic alliances.