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Article
Publication date: 1 May 2002

John F. Welsh and Sukhen Dey

Describes how the University of Louisville developed a partnership with Dey Systems, a Louisville technology company specializing in quality and measurement solutions, to create a…

532

Abstract

Describes how the University of Louisville developed a partnership with Dey Systems, a Louisville technology company specializing in quality and measurement solutions, to create a quality measurement system for higher education. QMS2000, a technology‐based enterprise‐wide assessment model, is a relational, interactive information system that includes data from 313 satisfaction surveys that are linked to corresponding databases at the University. QMS2000 is an on‐line information system, operating in a networked, client‐server environment that permits licensed users access to designated components of the system. QMS2000 users generate reports and perform advanced statistical analyses drawing from the QMS2000 databases. The data and reports are used to improve academic and support programs at the university. The role of QMS2000 in the University’s quality improvement scheme and its initial impact are discussed.

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Campus-Wide Information Systems, vol. 19 no. 2
Type: Research Article
ISSN: 1065-0741

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Article
Publication date: 1 March 2002

John F. Welsh and Sukhen Dey

This paper discusses the notion of quality measurement and describes the role of an enterprise‐wide, technology‐based continuous Quality Measurement System (QMS2000) in the…

5634

Abstract

This paper discusses the notion of quality measurement and describes the role of an enterprise‐wide, technology‐based continuous Quality Measurement System (QMS2000) in the quality assurance program at the University of Louisville. QMS2000 is a relational, interactive information system that includes data from 273 student, alumni, faculty, staff, and employer satisfaction surveys that are linked to corresponding databases at the university. QMS2000 is on‐line, operating in a networked, client‐server environment that permits licensed users access to designated components of the system at any time from designated desktops at the university. QMS2000 users generate reports and perform advanced statistical analyses drawing from the databases. The data and reports are integrated into the accreditation, strategic planning, budgeting, outcomes assessment, and program review processes at the university. The paper closes with a discussion of the initial impacts of QMS2000 on the university’s efforts at quality assurance.

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Quality Assurance in Education, vol. 10 no. 1
Type: Research Article
ISSN: 0968-4883

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Article
Publication date: 1 April 1990

Edward G. Thomas, S.R. Rao and Rajshekhar G. Javalgi

Considers the proliferation of products and services in thefinancial services industry aimed at different market segments.Highlights the affluent and nonaffluent market segments…

285

Abstract

Considers the proliferation of products and services in the financial services industry aimed at different market segments. Highlights the affluent and nonaffluent market segments. Employs statistical analysis of survey data to evaluate the financial services needs, attitudes, and information‐seeking behaviour of these segments. Suggests implications for the managers of financial institutions, based on the study findings. Includes appendices on methodology and discriminant analysis used in the study.

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Journal of Services Marketing, vol. 4 no. 4
Type: Research Article
ISSN: 0887-6045

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Article
Publication date: 1 April 2004

Tahereh Changiz, Ali Moeeny and Reza Jowshan

Isfahan University of Medical Sciences, as one of the major medical universities in Iran, is an academic organization which is also responsible for all health‐related services in…

1616

Abstract

Isfahan University of Medical Sciences, as one of the major medical universities in Iran, is an academic organization which is also responsible for all health‐related services in Isfahan province. By development of IT infrastructures in the university, top management decided to utilize the capabilities of the growing IT infrastructures in order to solve data and knowledge management problems. Faculty members who are the key component in academic activities are selected as the data entity and data source. This paper describes the process of building a Web‐based information system to collect information related to faculty members’ activities from themselves and produce an organizational knowledge base. An online faculty information system is now growing towards a nation‐wide system and is available at: www.ofis.ir

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Campus-Wide Information Systems, vol. 21 no. 2
Type: Research Article
ISSN: 1065-0741

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