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Article
Publication date: 1 June 1994
Investigates the process of installing quality improvement at Design toDistribution Ltd (D2D), a subsidiary of the ICL group. Maintains thatthis was achieved by means of a major…
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Abstract
Investigates the process of installing quality improvement at Design to Distribution Ltd (D2D), a subsidiary of the ICL group. Maintains that this was achieved by means of a major culture change – by educating its workforce. Goes on to explain how this was implemented by the use of the European Foundation for Quality Management (EFQM) model. Concludes that “change is a friend, not an enemy” and that it should be welcomed.
Details
Managing Service Quality: An International Journal, vol. 4 no. 3
Type: Research Article
ISSN: 0960-4529