The purpose of this article is to provide an interview with Sue Stoneman, CEO, NKD Learning.
Abstract
Purpose
The purpose of this article is to provide an interview with Sue Stoneman, CEO, NKD Learning.
Design/methodology/approach
The article interviews Stoneman about NKD Learning's approach, the challenges facing learning and development professionals, new technology, and the future of L&D.
Findings
The interview discusses her thoughts on the industry and gives insight into her background
Practical implications
The article discusses talent pool issues which may soon arise, and how to overcome them.
Originality/value
The article presents the insight of a leading practitioner in the field of learning and development.
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The purpose of this paper is to describe the impact of the DHL Express CIS Foundation program, a globally consistent learning program, which was developed and delivered to 100,000…
Abstract
Purpose
The purpose of this paper is to describe the impact of the DHL Express CIS Foundation program, a globally consistent learning program, which was developed and delivered to 100,000 employees in 220 countries in 42 languages in less than 18 months. The intention was to motivate, invigorate and inspire those employees to be the best that they could be,
Design/methodology/approach
Results‐driven learning and development agency NKD Learning created a breakthrough training program designed to invigorate employee engagement, instill a truly customer‐centric mindset and deliver measurable success to international company, DHL Express. The blended learning approach of the bespoke Certified International Specialist (CIS) Foundation Program included a one and a half day experiential event, supported by stand‐alone, hour‐long interactive training modules and painstakingly crafted trainer scripts – which could be easily adapted and translated into 42 languages and still be effective.
Findings
In less than 18 months, all 100,000 DHL Express employees had been through the CIS Foundation and all project deliverables had been achieved to agreed quality, cost and timeline standards. End of program feedback scores averaged 5.8 out of 6. Key employee opinion scores significantly exceeded the agreed targets for Strategy, Employee Engagement, and Learning & Development. The actual scores showed year‐on‐year increases of between 7 and 11 percent, compared to the 1 to 3 percent target increases.
Originality/value
The DHL Express CIS Foundation module course incorporates innovative learning methodologies and approaches, cutting‐edge film and animation support messaging, and hi‐impact learning materials.
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The purpose of this paper is to put the findings of the Secure, Accessible, Friendly and Equal (SAFE) Housing study, which explored older LGBT* people’s housing concerns…
Abstract
Purpose
The purpose of this paper is to put the findings of the Secure, Accessible, Friendly and Equal (SAFE) Housing study, which explored older LGBT* people’s housing concerns, preferences and experiences, in a sociological context.
Design/methodology/approach
The SAFE Housing study was based on a mixed methods research design that included focus groups and an online survey conducted in two areas of England. The paper draws heavily on the theoretical concept of social capital to help to understand and explain the findings.
Findings
Findings are grouped into three broad themes: safety, comfort and trust; connections and community; and imagining the future.
Originality/value
This is the first time that an older LGBT housing study has used social capital theory to interpret its findings. This shows how a focus on issues of trust, social networks and connections is expedient to avoid reductive approaches in research, policy and practice to older LGBT* people’s housing choices, preferences and expectations that concentrate on the individual.
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This paper is a conceptual discussion of the marginalisation of the voices of older lesbians, gay and bisexual (LGB) women, within the collective discourse of “older LGBT…
Abstract
Purpose
This paper is a conceptual discussion of the marginalisation of the voices of older lesbians, gay and bisexual (LGB) women, within the collective discourse of “older LGBT* housing”. The purpose of this paper is to critically interrogate its (in)equality implications and to consider ways in which they might be overcome.
Design/methodology/approach
This is a conceptual discussion that draws on the social justice model of equality developed by Nancy Fraser, specifically the domains of resources, recognition and representation.
Findings
The housing needs, wishes and concerns of older LGB women are often marginalised while at the same time those of older gay men are privileged. Older LGB women’s preferences for gender- and/or sexuality- specific housing are silenced within collective homogenising discourse – by researchers and activists alike – which mobilises a “mainstream” or “LGBT*-specific” binary about housing options.
Research limitations/implications
Research findings which do not include the voices of older lesbian, gay and bisexual women are inherently flawed. There is a need to ensure their voices – across the older age spectrum – are included.
Practical implications
The voices of older LGB women in relation to older age housing need to be better heard so that they can be better resourced.
Social implications
The marginalisation of older lesbian, gay and bisexual women’s voices in relation to older age housing has profound equality and human rights implications.
Originality/value
Critical discussions about the gendering of older LGBT* housing discourse are long overdue. This paper seeks to open a dialogue about these important issues.
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Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some…
Abstract
Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some legal aspects concerning MNEs, cyberspace and e‐commerce as the means of expression of the digital economy. The whole effort of the author is focused on the examination of various aspects of MNEs and their impact upon globalisation and vice versa and how and if we are moving towards a global digital economy.
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LIBRARIANS in Britain stand at the threshold of great possibilities. Having passed through the ages of the ecclesiastical library, the rich collector's private library, the…
Abstract
LIBRARIANS in Britain stand at the threshold of great possibilities. Having passed through the ages of the ecclesiastical library, the rich collector's private library, the academic institutional library, and the rate‐supported public library—all general libraries —they have reached the age of the special library. The next will be that of the co‐ordinated, co‐operative library service.
Ester Martínez‐Ros and Vicente Salas‐Fumás
This paper explores whether workers share innovation returns and how the size of innovation returns is affected by market conditions. Using a panel data of Spanish manufacturing…
Abstract
This paper explores whether workers share innovation returns and how the size of innovation returns is affected by market conditions. Using a panel data of Spanish manufacturing firms during the period from 1990 to 1993, we answer affirmatively to both questions. Product and process innovations both generate returns, but such returns are higher for process innovations. The size of innovation returns seems to be affected positively by demand growth, by product standardization, and by low product market concentration. The three empirical results are in agreement with the theoretical predictions, such as Schmoockler’s (1966) theory of demand‐pool innovation, the price‐elasticity of demand effects postulated by Kamien & Schwartz (1970), and the replacement effect suggested by Arrow (1962). At the time of generating returns, process innovations are more affected by market conditions than are other innovations.