Karen Hilliger and Sue Roberts
Information and Communication Technology (ICT) skills are crucial to the development of graduate skills and employability. This paper will explore the research undertaken at Edge…
Abstract
Information and Communication Technology (ICT) skills are crucial to the development of graduate skills and employability. This paper will explore the research undertaken at Edge Hill College of Higher Education to integrate and contextualise ICT skills within an undergraduate marketing programme, with the research and curriculum implementation undertaken through collaboration between Library and Information Services (LIS) and the subject area of Business, Management and Leisure (BML).
A personal narrative of my escape from Kosovo, and the genocide and ethnic cleansing that occurred there are presented. My time as a refugee and my efforts to be resettled in the…
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A personal narrative of my escape from Kosovo, and the genocide and ethnic cleansing that occurred there are presented. My time as a refugee and my efforts to be resettled in the US are chronicled. An account of my life in the US, highlighting the enormous generosity I received from my sponsors and others along with personal and professional conflicts I encountered in the US, is reported. My narrative ends with my hopes for Kosovo and my fears about the future of refugees in the US.
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This paper describes the efforts of an academic and practitioners to work together to improve the care of people with a dual diagnosis within one acute mental health care ward…
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This paper describes the efforts of an academic and practitioners to work together to improve the care of people with a dual diagnosis within one acute mental health care ward. The project was informed by a practitioner action research approach. The group sought to build alliances between academics and practitioners to address problems in practice. The paper focuses on the outcomes for the nurses and trainers, as well as considering its impact on overall care delivery.
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Doris Zames Fleischer and Frieda Zames
The research for this study engages and assesses the relationship of the media from the 20th to the 21st century, combining scholar activism and public leadership in the…
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The research for this study engages and assesses the relationship of the media from the 20th to the 21st century, combining scholar activism and public leadership in the disability rights movement. Having chronicled the disability rights movement from its roots, this chapter presents the discourse of media and movement, sampling mainstream media along with the advocacy and alternative media in support of disability rights. A range of media forms are engaged from advocacy bulletins to mainstream news media to public broadcasts that represent the diversity and complexity of the movement as it continues into the 21st century, pressing for the universalism of human rights for all.
All employers asked to name the single most important factor in their success story would doubtless sing the praises of the organization’s most vital resource – their staff. It…
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All employers asked to name the single most important factor in their success story would doubtless sing the praises of the organization’s most vital resource – their staff. It follows, then, that attracting and retaining real talent has to be the big issue facing companies. They need to consider the kind of rewards that attract workers and keep them loyal. On the other side of the fence, when employees talk of their firm as a “good employer”, they might be thinking about the financial rewards, but that is only part of the story.
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In the 1990s, North American archivists and records managers shifted some of their concern with electronic records and record keeping systems to conducting research about the…
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In the 1990s, North American archivists and records managers shifted some of their concern with electronic records and record keeping systems to conducting research about the nature of these records and systems. This essay describes one of the major research projects at the University of Pittsburgh School of Information Sciences, supported with funding from the National Historical Publications and Records Commission. Specifically, the essay focuses on the project's four main products: recordkeeping functional requirements, production rules to support the requirements, metadata specifications for record keeping, and the warrant reflecting the professional and societal endorsement of the concept of the recordkeeping functional requirements.
The purpose of this paper is to report on the 32nd International Association of Technological University Libraries (IATUL) Conference held in Warsaw from 29 May to 2 June 2011.
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Purpose
The purpose of this paper is to report on the 32nd International Association of Technological University Libraries (IATUL) Conference held in Warsaw from 29 May to 2 June 2011.
Design/methodology/approach
This report uses a journalistic approach based on the author's attendance at the conference.
Findings
The findings, comprising recaps of sessions, will hopefully attract other librarians to consider attending future IATUL conferences, or to take some of the suggestions mentioned about “openness” in general and apply them in their own libraries.
Originality/value
This report reflects originality in that all information reported is solely the opinion and reflection of the author.
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Rachel Esson, Alison Stevenson, Maureen Gildea and Sue Roberts
Like any other customer‐centred organisation, the library has a variety of methods at its disposal to gather information from and about its customers, such as usage data, survey…
Abstract
Purpose
Like any other customer‐centred organisation, the library has a variety of methods at its disposal to gather information from and about its customers, such as usage data, survey results, focus groups, and face‐to‐face opportunistic encounters. Given that using survey instruments is currently the main way that libraries engage with their customers this paper seeks to look at how librarians can ensure that their surveys are of the best possible quality. It then aims to present two case studies.
Design/methodology/approach
The paper discusses successful methods for engaging customers, both online and in person, in conversation with particular reference to new generation learners, and the need to demonstrate to participants that their opinions are heard and have an impact. The paper then discusses two case studies of work undertaken at Victoria University of Wellington Library. In the first case the Library sought student participation and input to Te RōpŪ Whakamanawa, a working group convened to address the needs of Māori and Pasifika academic staff and students. In the second case the Library undertook a larger process of gathering client and stakeholder feedback as part of a wider ranging “Library services for the future” review. The customer engagement was extensive and robust, including 32 focus group sessions with a diverse range of people, and additional online feedback channels for wider university engagement.
Findings
The future‐focussed academic library must be distinguished by the scope and quality of its service programs. To be successful the design and development of those services have to be shaped and informed by the customers.
Originality/value
The paper examines the ways in which academic libraries can seek to understand the expectations of their customers, particularly those in minority groups, in order to be able to plan for the future.