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Book part
Publication date: 6 September 2019

Feng Yang, Xue Li and Zhimin Huang

In an omnichannel environment, customers switch channels from product discovery to eventual purchase decision strategically. Hence, the biggest challenge for retailers nowadays is…

Abstract

In an omnichannel environment, customers switch channels from product discovery to eventual purchase decision strategically. Hence, the biggest challenge for retailers nowadays is how to operate an effective omnichannel strategy. To improve inventory operational efficiency, this chapter investigates the influences of price setting and customers’ return probability on inventory forecasting. Subsequently, we explore how retailers participate in providing appropriate information delivery and product fulfillment. Specifically, a stylized newsvendor model, which incorporates customers’ showrooming behavior, is developed to address retailers’ inventory problem. Furthermore, we compare the benefits of buy-online-and-pick-up-in-store (BOPS) and showroom strategy which originates offline but is completed online. Three main findings are obtained as follows: (1)online and offline inventory order quantities augment with the ascending of pricing offline and online, respectively. Meanwhile, the inventory decisions increase when customers’ return probability declines; (2) the implementation of showroom helps retailers expand their pure online market coverage than BOPS, while it reduces the total inventory quantity if the proposition of unit online inventory cost accounting for product price exceeds physical store; and (3) showroom strategy is more profitable than BOPS option as long as unit online inventory cost is small enough. In addition, we find this boundary where showroom increases total profit expands with the attenuating of return probability.

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Book part
Publication date: 26 November 2020

Raife Meltem Yetkin Özbük, Duygu Aydin Ünal and Büşra Oktay

There have been significant developments in the field of retailing with digitalization. One of these developments is the emergence of omnichannel retailing. Although this has…

Abstract

There have been significant developments in the field of retailing with digitalization. One of these developments is the emergence of omnichannel retailing. Although this has affected both firms and consumers considerably, the literature is dominated by the studies dealing with omnichannel retailing from the firms’ perspectives. The studies dealing with omnichannel retailing from the consumers’ perspectives have recently begun to attract the attention of researchers. For this reason, this study conducted a literature review to examine various consumer behaviors mentioned in the studies aimed at explaining consumer behaviors in the omnichannel retailing context. The distribution of these studies according to years and journals, research methods used, theories adopted, and the related five-stage consumer decision-making stages are summarized. Additionally, this review addresses future research avenues.

Details

Managing Customer Experiences in an Omnichannel World: Melody of Online and Offline Environments in the Customer Journey
Type: Book
ISBN: 978-1-80043-389-2

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Article
Publication date: 2 March 2023

Wentao Zhan, Minghui Jiang and Xueping Wang

Omnichannel sales have provided new impetus for the development of catering merchants. The authors thus focus on how catering merchants should manage capacities at the ordering…

264

Abstract

Purpose

Omnichannel sales have provided new impetus for the development of catering merchants. The authors thus focus on how catering merchants should manage capacities at the ordering, production and delivery stages to meet customers’ needs in different channels under third-party platform delivery and merchant self-delivery. This is of great significance for the development of the omnichannel catering industry.

Design/methodology/approach

This paper formulates the capacity decisions of omnichannel catering merchants under the third-party platform delivery and merchant self-delivery mode. The authors mainly use queuing theory to analyze the queuing behavior of online and offline customers, and the impact of waiting time on customer shopping behavior. In addition, the authors also characterize the merchant’s capacity by the rate in queuing model.

Findings

The authors find that capacities at ordering stage and food production stage are composed of base capacities and safety capacities, but the delivery capacities only have the latter. And in the self-delivery mode, merchants can develop higher safety capacities by charging delivery fees. The authors prove that regardless of the delivery mode, omnichannel sales can bring higher profits to merchants by integrating demand.

Originality/value

The authors focus on analyzing the capacity management of omnichannel catering merchants at the ordering, production and delivery stages. And the authors also add the delivery process into the omnichannel for analysis, so as to solve the problem of capacity decision-making under different delivery modes. The management of delivery capacity and its impact on other stages’ capacities are not covered in other literature studies, which is one of the main innovations of this paper.

Details

Kybernetes, vol. 53 no. 6
Type: Research Article
ISSN: 0368-492X

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Article
Publication date: 12 June 2019

Su Gao, Katrina Liu and Marilyn McKinney

It is suggested that mentor teachers engage in reflective conversations with preservice teachers to develop formative assessment as a teaching skill. However, there is minimal…

539

Abstract

Purpose

It is suggested that mentor teachers engage in reflective conversations with preservice teachers to develop formative assessment as a teaching skill. However, there is minimal evidence documenting this process. The purpose of this paper is to investigate the process and impact of reflective conversation on preservice teachers’ learning about implementing formative assessment in the classroom.

Design/methodology/approach

This study draws on two dyads of mentor and preservice teachers to examine the role of conversation in helping preservice teachers learn to use formative assessment in elementary classrooms in the USA. A comparative case study method is used to analyze and synthesize the similarities, differences and patterns across both cases.

Findings

Qualitative data indicate that reflective conversations enable preservice teachers to reflect on their teaching practices and learn how to conduct formative assessment. However, a lack of critical reflection in the conversations results in generic solutions that do not focus on specific aspects of student learning.

Practical implications

This study suggests that mentor teachers using reflective conversation to guide preservice teacher’s critical analysis of their prior assumptions and teaching practices while referencing actual student learning is an essential element in learning to use formative assessment in the classroom.

Originality/value

This study contributes to the line of research that explores conversation between mentor and preservice teachers and provides an empirical analysis of conversations focused on learning to use formative assessment in elementary classrooms.

Details

International Journal of Mentoring and Coaching in Education, vol. 8 no. 3
Type: Research Article
ISSN: 2046-6854

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Article
Publication date: 15 September 2021

Xiangyu Du, Junying Yang, Fei Gao, Xiaoming Han and Linlin Su

This paper aims to reveal the effects of the copper third body on different copper matrix friction materials with a novel experimental way called “exogenous powder.”

157

Abstract

Purpose

This paper aims to reveal the effects of the copper third body on different copper matrix friction materials with a novel experimental way called “exogenous powder.”

Design/methodology/approach

An accurate adding device of exogenous copper powder was designed to control the flow rate. The tribological properties with and without exogenous copper powder were investigated by a pin-on-disc tribometer during dry sliding.

Findings

Experimental results indicate that the Cu addition tends to increase the friction coefficient. For pure Cu material, the exogenous copper third body exhibits poor fluidity on the friction surface, causing serious adhesive wear on the friction interface. For the Cu 90% + 10% Gr material, the plasticity of exogenous copper powder may intensify the deformation of the third body of the surface, presenting layered accumulation distribution. For the pure Cu and Cu 95% + 5% SiO2 material, the Cu addition makes the composition and density of the third body uneven in the direction of depth.

Originality/value

The role of the copper component on different materials is revealed from a new perspective, and the relationship between the third body structure and the friction properties is explored.

Details

Industrial Lubrication and Tribology, vol. 73 no. 7
Type: Research Article
ISSN: 0036-8792

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Article
Publication date: 14 June 2021

Ruirui Shao, Zhigeng Fang, Liangyan Tao, Su Gao and Weiqing You

During the service period of communication satellite systems, their performance is often degraded due to the depletion mechanism. In this paper, the grey system theory is applied…

202

Abstract

Purpose

During the service period of communication satellite systems, their performance is often degraded due to the depletion mechanism. In this paper, the grey system theory is applied to the multi-state system effectiveness evaluation and the grey Lz-transformation ADC (availability, dependability and capability) effectiveness evaluation model is constructed to address the characteristics of the communication satellite system such as different constituent subsystems, numerous states and the inaccuracy and insufficiency of data.

Design/methodology/approach

The model is based on the ADC effectiveness evaluation method, combined with the Lz transformation and uses the definite weighted function of the three-parameter interval grey number as a bridge to incorporate the possibility of system performance being greater than the task demand into the effectiveness solution algorithm. At the same time, using MATLAB (Matrix laboratory) to solve each state probability, the same performance level in the Lz transform is combined. Then, the system effectiveness is obtained by Python.

Findings

The results show that the G-Lz-ADC model constructed in this paper can accurately evaluate the effectiveness of static/dynamic systems and certain/uncertain system and also has better applicability in evaluating the effectiveness of the multi-state complex system.

Practical implications

The G-Lz-ADC effectiveness evaluation model constructed in this paper can effectively reduce the complexity of traditional effectiveness evaluation models by combining the same performance levels in the Lz-transform and solving the effectiveness of the system with the help of computer programming, providing a new method for the effectiveness evaluation of the complex MSS. At the same time, the weaknesses of the system can be identified, providing a theoretical basis for improving the system’s effectiveness.

Originality/value

The possibility solution method based on the definite weighted function comparing the two three-parameter interval grey numbers is constructed, which compensates for the traditional calculation of the probability based on numerical values and subjective preferences of decision-makers. Meanwhile, the effectiveness evaluation model integrates the basic theories of three-parameter interval grey number and its definite weighted function, Grey−Markov, grey universal generating function (GUGF), grey multi-state system (GMSS), etc., which is an innovative method to solve the effectiveness of a multi-state instantaneous communication satellite system.

Details

Grey Systems: Theory and Application, vol. 12 no. 2
Type: Research Article
ISSN: 2043-9377

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Available. Open Access. Open Access
Article
Publication date: 31 December 2024

Hui Guo, Jinzhou Jiang, Suoting Hu, Chun Yang, Qiqi Xiang, Kou Luo, Xinxin Zhao, Bing Li, Ziquan Yan, Liubin Niu and Jianye Zhao

The bridge expansion joint (BEJ) is a key device for accommodating spatial displacement at the beam end, and for providing vertical support for running trains passing over the gap…

884

Abstract

Purpose

The bridge expansion joint (BEJ) is a key device for accommodating spatial displacement at the beam end, and for providing vertical support for running trains passing over the gap between the main bridge and the approach bridge. For long-span railway bridges, it must also be coordinated with rail expansion joint (REJ), which is necessary to accommodate the expansion and contraction of, and reducing longitudinal stress in, the rails. The main aim of this study is to present analysis of recent developments in the research and application of BEJs in high-speed railway (HSR) long-span bridges in China, and to propose a performance-based integral design method for BEJs used with REJs, from both theoretical and engineering perspectives.

Design/methodology/approach

The study first presents a summary on the application and maintenance of BEJs in HSR long-span bridges in China representing an overview of their state of development. Results of a survey of typical BEJ faults were analyzed, and field testing was conducted on a railway cable-stayed bridge in order to obtain information on the major mechanical characteristics of its BEJ under train load. Based on the above, a performance-based integral design method for BEJs with maximum expansion range 1600 mm (±800 mm), was proposed, covering all stages from overall conceptual design to consideration of detailed structural design issues. The performance of the novel BEJ design thus derived was then verified via theoretical analysis under different scenarios, full-scale model testing, and field testing and commissioning.

Findings

Two major types of BEJs, deck-type and through-type, are used in HSR long-span bridges in China. Typical BEJ faults were found to mainly include skewness of steel sleepers at the bridge gap, abnormally large longitudinal frictional resistance, and flexural deformation of the scissor mechanisms. These faults influence BEJ functioning, and thus adversely affect track quality and train running performance at the beam end. Due to their simple and integral structure, deck-type BEJs with expansion range 1200 mm (± 600 mm) or less have been favored as a solution offering improved operational conditions, and have emerged as a standard design. However, when the expansion range exceeds the above-mentioned value, special design work becomes necessary. Therefore, based on engineering practice, a performance-based integral design method for BEJs used with REJs was proposed, taking into account four major categories of performance requirements, i.e., mechanical characteristics, train running quality, durability and insulation performance. Overall BEJ design must mainly consider component strength and the overall stiffness of BEJ; the latter factor in particular has a decisive influence on train running performance at the beam end. Detailed BEJ structural design must stress minimization of the frictional resistance of its sliding surface. The static and dynamic performance of the newly-designed BEJ with expansion range 1600 mm have been confirmed to be satisfactory, via numerical simulation, full-scale model testing, and field testing and commissioning.

Originality/value

This research provides a broad overview of the status of BEJs with large expansion range in HSR long-span bridges in China, along with novel insights into their design.

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Book part
Publication date: 14 December 2023

Han Zhang, Jingqi Wang and Han Shen

This study explores the influence of cultural heritage tourism perception on China's tourism image. It analyzes the role of the spiritual bond established between overseas Chinese…

Abstract

This study explores the influence of cultural heritage tourism perception on China's tourism image. It analyzes the role of the spiritual bond established between overseas Chinese youth and the motherland during their visit to the cultural heritage sites in China. This study constructs a theoretical model with 350 overseas Chinese youth as samples based on the identity theory, Stimulus-Organism-Response (S-O-R) theory, and Howard-Sheth model. The results show that cultural heritage tourism perception directly and positively promotes cultural identity among overseas Chinese youth. It is also indirectly and positively associated with their cultural identity through enhancing the tourism image. Cultural intelligence plays a positive moderating role between cultural heritage tourism perception and cultural identity. The results provide significant implications for developing cultural heritage tourism and cultural communication.

Available. Content available
Book part
Publication date: 4 March 2024

Free Access. Free Access

Abstract

Details

Managing Destinations
Type: Book
ISBN: 978-1-83797-176-3

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Article
Publication date: 22 October 2020

Juan Wang, Bowen Zheng and Hefu Liu

Omnichannel retail are catching increasing attention from multiple research area, due to its widespread and essential application in retailing industry. The principal object of…

2528

Abstract

Purpose

Omnichannel retail are catching increasing attention from multiple research area, due to its widespread and essential application in retailing industry. The principal object of this paper is to systematically review current studies on omnichannel retail in information systems, operations and marketing research area. Further, the second purpose of this study is to provide insights and guides on omnichannel research to facilitate advance research in the area.

Design/methodology/approach

A systematic review on omnichannel retail in retailing industry has been conducted. 33 research articles from 2014 to 2020 from Financial Times 50 journals (FT 50 journals) were identified to be reviewed. The articles were reviewed on the basis of study area namely: information systems, operations and marketing. These research areas were further divided into subcategories to provide in-depth and crystal clear review of literature.

Findings

The review outcome showed that omnichannel topics are active in management studies. There are three main research areas: information systems, operations management and marketing. This study found that IT enhances channel capabilities and expands demand in omnichannel retail; operations can be better optimized based on understanding of cross-channel interactions, product category and retailer types; consumer heterogeneity, product category, channel capabilities and retailer type are all found to contribute to complexities of omnichannel marketing.

Originality/value

This study provides a pioneering review to gauge the updated literature concerned with omnichannel research in terms of IT, operations and marketing perspective. Further, a systematic literature review provides insights and guides for future significant studies on potential research subjects.

Details

Industrial Management & Data Systems, vol. 121 no. 1
Type: Research Article
ISSN: 0263-5577

Keywords

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