Search results

The purpose of this paper is to present the results of research undertaken to test the use of traditional strategic approaches in developing competitive advantage through the assessment of the importance to small‐ and medium‐sized firms of cost and services available in a competitive retail market.

A survey involving 181 small‐ and medium‐enterprises provided responses to a questionnaire that measured the importance of key success factors to the customer when making a decision regarding their choice of natural gas supplier.

The findings suggest that, the use of a low‐cost strategy alone may not be sufficient to create a competitive advantage for suppliers and that a hybrid strategy of cost, service quality, enhanced communication and unbundled services will.

The sample was limited to natural gas customers in Ontario, Canada at a specific period of time in the deregulation process reducing the ability to generalize results across other regions and other energy types. This limitation is defended by the recognition that the importance of variables measured is consistent between regions and energy types.

Energy suppliers can create a competitive advantage over their competition if they can differentiate themselves through the application of enhanced service quality and communications.

Little, if any, empirical research exists that addresses the response of customers to strategic approaches of suppliers in deregulating energy markets.

Much has been written about the impact of the millennium. The plain fact is that much of what will happen in the early part of the next millennium is already happening. This is not to underestimate the effects of such change. Perhaps chief among all of the major forces for change which will affect organisations and the way in which they are managed will be the impact of knowledge. The need to base competitive strategies on intellectual capacity will directly influence management processes and organisational forms. The paper draws on the work of influential writers in the area of environmental change and knowledge management and attempts to trace the linkages between the need to actively manage knowledge and the resultant changes in organisations. Finally the point is made that although we may be in a new information age the concept of knowledge based strategies is not new and predates the industrial revolution.

The purpose of this chapter is to examine the presence of abuse enacted through virtual mediums with a specific focus on how athletes can become the targets of online hate. The chapter introduces social media and explores the role it has played in the increasing reliance on virtual worlds. The impact of digital technology on sport in particular is framed in order to demonstrate how digital technologies are now a vital component in our consumption of sport. The primary focus of the chapter is on how virtual spaces can pose significant risk(s). Freedom of speech, shifting power and the lack of safety and regulation in virtual spaces are all presented. Finally, recommendations are made for future research in the area in order to develop understanding of abuse augmented by virtual environments and to develop the focus on virtual safeguarding in sport and beyond.

This chapter synthesises and discusses existing literature from the disciplines of sport, social media and abuse, with a view to understand and address prominent issues encountered by athletes in the virtual world.

By examining abuse through a sociological lens, this chapter focusses on the factors that promote or enable abuse to occur online (often without regulation). The types of abuse experienced in virtual spaces are legion and this adds to the complexity of policing and/or safeguarding online environments.

The chapter makes recommendations for a number of future areas of study that will extend the current understanding of abuse in virtual environments.

The chapter provides a synthesis of the emerging area of virtual abuse and its links to sociology as a discipline. It offers insight into power in virtual spaces as a critical frame of reference for understanding virtual interactions and parasocial relationships.

This response agrees with Stuart Cumella that it is reasonable to challenge the priority accorded by government to people with learning disabilities and to question the power of the mechanisms for implementation of Valuing People. At the same time, however, it argues for a mature political approach, encouraging the taking of opportunities that are available and the shaping of structures and initiatives which are part of the implementation arrangements. Finally, it challenges Cumella's interpretation of person‐centred planning and seeks to offer some clarity on best use of person‐centred approaches.

Adolescence is a period of new experiences, including dating. Romantic relationships can be a source of stress; one-third of teens experience dating violence (Molidor & Tolman, 1998; Straus, 2004). Teens are also at a heightened risk for suicide; it is the third leading cause of death among teens (Center for Disease Control [CDC], 2013a). Suicidal ideation, threats, and attempts occur within the context of a relationship where there is also dating violence (Chan, Straus, Brownridge, Tiwari, & Leung, 2008; Else, Goebert, Bell, Carlton, & Fukuda, 2009). Due to life course, adolescence may not have knowledge, experience, or skills to manage these situations. Furthermore, these experiences may shape romantic relationship expectations as adults. Both dating violence and suicidality have short- and long-term effects (for example, see Castellví et al., 2017; Coker et al., 2000; Exner-Cortens, Eckenrode, & Rothman, 2013; Holmes & Sher, 2013; Jouriles, Garrido, Rosenfield, & McDonald, 2009; Magdol et al., 1997; Zaha, Helm, Baker, & Hayes, 2013). However, little is known about how young women that experience teen dating violence and partner suicidality respond (except, see Baker, Helm, Bifulco, & Chung-Do, 2015). This study seeks to explore this gap.

As part of a larger study, 16 young women who had experienced a “bad dating relationship” as a teenager also disclosed that their boyfriends had threatened suicide. These young women completed in-depth, retrospective interviews to discuss their experiences. Interviews were transcribed and analyzed using HyperResearch. Life course and grounded theory guided this research.

The young women that experienced suicidal threats by their dating partners were also victims of a range of abusive behaviors in their dating relationships, including verbal, physical, and sexual abuses and controlling behaviors. The young women struggled with how to deal with the suicidal ideation and the abuse concurrently. Some of the young women believed that the threats of suicide were real, and had concerns for their boyfriends’ well-being. Others believed that their boyfriend was using this as a manipulative tactic to get them the stay in the unhealthy relationship. This impacted how young women dealt with and reacted to the abuse, including if they chose to stay in the relationship or not.

This study provides narratives from young women in relationships where there is dating violence and threats of suicide, which adds to our understanding of the dynamics of how life course impacts both dating violence and suicide. The sample is small and not generalizable. Future research should include both partners to provide a more holistic picture of the relationship. Additional research should also examine any differences of experiences based on gender, race and ethnicity, social class, and sexual orientation.

This has serious implications for prevention education and intervention. Policy-makers may want to consider: (1) mandating additional training for teachers and other adults that work with teens, in order to identify warning signs of both dating violence and suicidal ideation, (2) require education for teens on these topics, and (3) ensure evidenced-based interventions are accessible to teens dealing with these issues.

This paper provides a deeper understanding of teen experiences with suicidal threats and how they respond to them within the context of an abusive dating relationship. Policy-makers, advocates, school personnel, and youth may benefit from these findings, particularly in regard to developing appropriate prevention education and interventions.

Aarhus Kommunes Biblioteker (Teknisk Bibliotek), Ingerslevs Plads 7, Aarhus, Denmark. Representative: V. NEDERGAARD PEDERSEN (Librarian).

OUR new volume opens in a grave moment in national history and it remains almost a marvel that libraries are Still not only able to persist, but even to expand their book‐work. Is it because of the truth in some admirable words of Charles Rupert Sanderson, in the Toronto Public Libraries Annual Report for 1941: “Whoever believes in democracy must believe in public libraries”? He goes on to say: “Unless any formal education period is to amount to little more than writing on the sand, it must be continued by a lifelong use of books—engendered in childhood, fostered in youth, and built into an adult habit.” Amongst the young people the need for books was never greater, and the difficulty of getting new books for them was never more marked. It is a time when older books should come into their own again. Another feature has been the desire for small collections of “lending books” in munition works, training centres, canteens, clubs and the innumerable other meeting places of men and women. The problem of the day is “time and again time.” There is none of it for travelling, even to libraries, although in the said centres men and women have often to Stand by for hours when they could, and would, read. Librarians have used the opportunity and may be called upon for more of these “dispersal” activities. Otherwise, with all our problems, of which as the writer on Letters on Our Affairs suggests, the greatest is books, although the staff problem is acute, our work flourishes so far as book‐use is concerned. Librarians have faith that a culture so based on books will outlast present cataclysms. People who can read can endure and people who endure can fight, both directly and indirectly, and keep on doing it.

This synthesis covers academic research on the use of valuation, tax, information technology (IT), and forensic specialists on audit engagements. The importance and role of specialists on audit engagements have recently increased, and specialist use has garnered significant attention from regulators and academics. Given the PCAOB’s (2017b) recent proposal to revise auditing standards regarding specialists’ involvement, it is important to review the specialist literature as a whole. By integrating research across these four domains, I identify commonalities and differences related to: (1) factors associated with the use of specialists on audit engagements (including the nature, timing, and extent of use); (2) factors impacting auditors’ interactions with specialists (including specialists contracted by the auditor or management); and (3) outcomes associated with the use of specialists. This integrated analysis of the specialist literatures shows variation in the use of specialists, and various factors affecting both if and how they are involved and whether auditors use specialists internal or external to the audit firm. Additionally, research has sometimes (but not always) linked specialist involvement to higher audit quality. The commonalities and areas of variation identified are informative to audit research and practice, particularly as regulators and audit firms look to improve the quality of audits using specialists. Throughout the synthesis, I also provide a number of directions for future research.