Steven Martina, Rudi Hakvoort and Virendra Ajodhia
One of the most pressing questions facing small‐island development states (SIDS) is the appropriate way in which to operate and manage their infrastructure industries. After all…
Abstract
Purpose
One of the most pressing questions facing small‐island development states (SIDS) is the appropriate way in which to operate and manage their infrastructure industries. After all SIDS are faced with high cost of infrastructure due to the narrow markets and diseconomies of scale and remoteness.
Design/methodology/approach
For small‐island utilities in the Caribbean region, a benchmark has been performed to demonstrate objectively how utilities cost, as well as their service quality, compare over time and with other utilities. About 15 utilities of 17 Caribbean countries were included in the benchmark. Based on these outcomes, the current efficiency and possible efficiency gains were determined (which may differ significantly from the current “best‐practice” of utilities in developed countries) which provide a basis to set targets that are achievable.
Findings
In this paper, the conducted Caribbean benchmark studies will be further elaborated and the applicability as management tool and regulatory tool to compare performance within the region will be assessed. One of the preliminary conclusions of the study is that the incentive‐based approaches adopted in many countries do not necessarily work within the context of SIDS (and their specific characteristics and limitations), so that a different regulatory model needs to be developed.
Research limitations/implications
The analysis was performed based on data of one year. Analysis based on multi‐year data can provide trends in efficiency and will identify the development of the utilities' performance. Cost data was not used in this analysis due to lack of availability. Also, inclusion of reliability data representing frequency of interruptions and duration of interruption in the analysis would provide a more holistic indication of efficiency.
Originality/value
The paper offers insight into the current restructuring of the electricity supply in the Caribbean region.
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Alison Taysum and Charles L. Slater
This chapter focuses on the dispositions and values of The Education Doctorate (Ed.D.) students in England and the United States as they conducted research, graduated, and entered…
Abstract
Purpose
This chapter focuses on the dispositions and values of The Education Doctorate (Ed.D.) students in England and the United States as they conducted research, graduated, and entered their work communities.
Methods
We will present a brief review of the history of the Ed.D. and an explanation of signature pedagogy, which leads to a consideration of values, particularly as they relate to the connection between the researcher and the community. A synthesis of Banks (1991, 1998) description of the researcher’s position and stages of ethnic development provide a framework to analyze the experience of a doctoral student in England and a doctoral student in the United States.
Findings
The leaders developed multicultural dispositions through doctoral pedagogies that included the supervised creation of a doctoral thesis in a Higher Education Institution with access to resources. The resources included pedagogical relationships with program providers, a library and access to intellectual networks that built leadership capacity within the doctoral education system. Leaders designing and implementing their research and drafting and redrafting their doctoral thesis, engaged with pedagogies that developed a deep understanding of “what counts as evidence,” and critical and reflective thinking tools that enhanced their multicultural dispositions and habits of hearts, minds and hands.
Practical and social implications
The findings may contribute to informing decisions to invest in the doctoral dividend, policy and a research agenda into doctoral pedagogies.
Original value
New insights into the benefits of educational leaders investing in the doctoral dividend are revealed.
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Martina Gerbl, Ronan McIvor and Paul Humphreys
The purpose of this paper is to develop a framework that incorporates both firm- and process-level factors for understanding location distance choice in the business process…
Abstract
Purpose
The purpose of this paper is to develop a framework that incorporates both firm- and process-level factors for understanding location distance choice in the business process outsourcing (BPO) decision.
Design/methodology/approach
The research involved undertaking in-depth case study analysis of a number of BPO decisions in six German companies, and employing transaction cost economics (TCE) and the resource-based view (RBV) as a theoretical basis.
Findings
The findings have shown that existing literature in the operations management (OM) literature does not provide a complete understanding of the complexities of location distance choice in the BPO decision. This decision requires an understanding of a range of factors at both the firm- and process-level. The findings here enhance the understanding of how these factors interact to influence the potential distance options.
Practical implications
The findings have shown how organisations can influence the factors that affect the location distance choice including modularising business processes, developing outsourcing capabilities, and supplementing internal skills in areas such as cultural management and performance monitoring.
Originality/value
This is one of the first studies in the OM field to analyse how organisations make the decision in relation to local, nearshore, and offshore location distance options. The paper has highlighted the importance of OM concepts such as performance management and continuous improvement to this phenomenon, and the paper has offered a number of important areas for further research.
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Martina Kirsten Schmidt, Nicole Forbes Stowell, Carl Pacini and Gary Patterson
The purpose of this paper is to discuss financial fraud and exploitation against seniors relating to wills, trusts and guardianship. The paper describes how this fraud affects its…
Abstract
Purpose
The purpose of this paper is to discuss financial fraud and exploitation against seniors relating to wills, trusts and guardianship. The paper describes how this fraud affects its victims, points out red flags and makes recommendations that may help control this pervasive type of fraud.
Design/methodology/approach
Information from a range of different sources, such as journal publications, law textbooks, law enforcement websites and estate planning cases are used as a basis to provide information about how fraudsters are committing this type of fraud, which red flags to watch out for and how to prevent this fraud from occurring.
Findings
Fraud relating to wills, trusts and guardianship is oftentimes difficult to detect and continues to be a grave threat to its victims. While this fraud will likely never be eradicated, specific efforts have been put into place to track financial exploitation. Further steps presented in this paper can be deployed to help rein in these fraud schemes.
Practical implications
The paper provides useful information about frauds related to wills, trusts and guardianship for stakeholders. This includes, but is not limited to, anyone whose work is related to seniors, such as accountants, lawyers, regulators, bankers, financial planners, law enforcement personnel, academics, medical professionals, caregivers, family members and ethicists. These stakeholders can use this information to help combat this fraud and prevent not only financial losses of seniors but physical harm as well.
Social implications
Decreasing financial exploitation of seniors will not only improve their financial position and may reduce their reliance on Medicaid but will also improve their mental and physical well-being and save lives.
Originality/value
Research in the area of maltreatment and exploitation of older adults is still in its early stages, as knowledge of effective prevention, intervention and remediation practices are limited. This paper adds to the research in this arena by drawing on a unique set of resources that shed light on financial fraud commonly committed against seniors. This study also makes much needed recommendations that are aimed to prevent this threat related to wills, trusts and guardianship.
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This paper describes the personal history and intellectual development of Morris B. Holbrook (MBH), a participant in the field of marketing academics in general and consumer…
Abstract
Purpose
This paper describes the personal history and intellectual development of Morris B. Holbrook (MBH), a participant in the field of marketing academics in general and consumer research in particular.
Design/methodology/approach
The paper pursues an approach characterized by historical autoethnographic subjective personal introspection or HASPI.
Findings
The paper reports the personal history of MBH and – via HASPI – interprets various aspects of key participants and major themes that emerged over the course of his career.
Research limitations/implications
The main implication is that every scholar in the field of marketing pursues a different light, follows a unique path, plays by idiosyncratic rules, and deserves individual attention, consideration, and respect … like a cat that carries its own leash.
Originality/value
In the case of MBH, like (say) a jazz musician, whatever value he might have depends on his originality.