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Article
Publication date: 1 April 1996

Stephen Errey

Some managers may assume that improvements in service can only be achieved by an increase in stock investment and that any stock reduction will reduce service efficiency. However…

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Abstract

Some managers may assume that improvements in service can only be achieved by an increase in stock investment and that any stock reduction will reduce service efficiency. However, it is possible to combine a reduction in stock with an overall increase in effectiveness. Unisys found that this “win‐win” option is a viable alternative when it carried out a review of its customer service business stream.

Details

Logistics Information Management, vol. 9 no. 2
Type: Research Article
ISSN: 0957-6053

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