Search results

More and more organizations make parts of their information systems available to their business partners and often face integration and interoperability issues. To counter these problems, web services appeared as a promising technology to bridge the gap between organizations and their partners. While web services generally focus on the implementation of functional concerns (FC) such as ordering of goods, the reservation of flights, etc. also non‐functional concerns (NFC) such as security, reliable messaging, performance, and availability have to be addressed appropriately. The purpose of this paper is to identify web services' requirements.

In this paper the authors provide a survey on works in the area of NFCs in web services. After presenting a common terminology, the most important requirements in that context are presented. Further, the authors assess these works against the requirements.

The evaluation reveals that there is no approach that supports the requirements to a satisfying degree. Based on that, the authors motivate the need for a novel holistic approach to NFCs in web services.

The paper presents an extended version of one of the papers presented at iiWAS2010.

In response to the COVID-19 pandemic, many employees had to switch to remote work. While some adjusted successfully to this transition, others have struggled. Leveraging information systems (IS) to adjust to major exogenous shocks is called digital resilience. The purpose of this paper is to understand what we can learn about employees' digital resilience from externally enforced transitions to remote work.

As digital resilience is challenging to measure, this study uses an embedded mixed methods approach. The authors conducted a qualitative analysis of 40 employees' statements on their remote work experience during the first six months of the pandemic and complemented these findings with scale-based digital resilience scores.

The authors find that employees' digital resilience largely depends on the amount of technical equipment and support they receive from their organizations as well as their ability and willingness to learn how to adequately use and communicate through information and communication technologies. Being self-disciplined and self-responsible positively affects digital resilience, while social isolation threatens it. Organizations can foster digital resilience building by encouraging digital networking, building a digital culture and netiquette, and treating digital resilience as a sociotechnical phenomenon.

This is one of the first empirical studies of digital resilience on a human level. It sheds light on the missing link between IS-enabled resilience and transitions to remote work. Specifically, it provides original insights into its development and manifestation in a remote work context during the COVID-19 pandemic. For researchers, it provides novel guidance on choosing appropriate measurement instruments to capture digital resilience.