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This study aims to understand how mode of delivery, online versus face-to-face, affects comprehension when teaching operations management concepts via a simulation. Conceptually, the aim is to identify factors that influence the students’ ability to learn and retain new concepts.

Leveraging Littlefield Technologies’ simulation, the study investigates how team interaction, team leadership, instructor’s guidance, simulation’s ease of use and previous software experience affects comprehension for both online and face-to-face teaching environments. Survey data were gathered from 514 undergraduate students. The data were then analyzed using structural equation modeling.

For the face-to-face population, this study found that team interaction, previous software experience, instructor’s guidance and simulation’s ease of use affected student comprehension. This differed from the online population who were only affected by the simulation’s ease of use and instructor’s guidance.

Understanding how the mode of delivery affects comprehension is important as educators develop new online teaching techniques and experiment with innovative technologies like simulation. As demand for online education grows, many instructors find they need to refine their methods to ensure students comprehend the concepts being taught regardless of modality.

The study focuses on primarily big U.S. firms' joint venture activities with the Soviets after the break‐up of the former Soviet Union. It examines U.S.‐Soviet joint ventures in the following sectors: oil and gas, soft drinks, consumer products, gold mining, aircraft engines, telecommunications, and software. Data were collected by mail and interviews in order to identify the obstacles in the negotiation and operational stages of the venture. Furthermore, business and governmental organisations' recommendations as to whether or not U.S. firms should engage in joint venture activities in the Commonwealth of Independent States (CIS) were elicited.

The purpose of this paper is to critically examine the working of the Ombudsman offices in six developing democracies in the Commonwealth Caribbean in order to assess/evaluate the degree or extent of effectiveness of these offices. It aims to look at them from both contemporary and evolutionary perspectives. Although it focuses on the Commonwealth Caribbean, some references to other parts of the world are also made for a better and comparative understanding of the Ombudsman institution.

The paper is based mainly on archival research. Original/primary as well as secondary sources – old, recent and contemporary – have been used. Random interviews and observation have also been useful sources of information.

On the one hand, this study identifies various factors and related issues that make the performance of the Ombudsman institution difficult and problematic in the Commonwealth Caribbean; and, on the other, it also identifies some remedial measures for effectively dealing with these problems. Although the Ombudsman office has a number of inadequacies, it plays a fairly useful role in protecting and promoting human rights, in redressing grievances especially of the “small” people, and thus in contributing to good governance, transparency and democratic values.

There is considerable dearth of literature on this institution in the Caribbean. This study, at least partially, fills the gap.

The adoption of the remedial measures identified will improve the performance and the effectiveness of this institution in varying degrees. These measures/recommendations will also facilitate the reform efforts of the policy makers who will find them useful.

The paper, based on original research, makes a significant contribution to the understanding of the Ombudsman institution.