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Article
Publication date: 1 August 2002

Stan Zetie

Whilst the concept of quality circles is well established in the management lexicon, knowledge management is a much more recent addition. The aim of this paper is to show that…

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Abstract

Whilst the concept of quality circles is well established in the management lexicon, knowledge management is a much more recent addition. The aim of this paper is to show that these two concepts, together with a number of others, are closely linked and are all aspects of a much more fundamental concept – organisational development. The paper illustrates this by looking at a quality circle and a knowledge management application in two West Midland SMEs and highlighting the similarities and dissimilarities between the two. Finally the paper discusses the factors that, in the author’s experience, predispose an organisation to be successful in terms of such initiatives.

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Managerial Auditing Journal, vol. 17 no. 6
Type: Research Article
ISSN: 0268-6902

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Article
Publication date: 1 February 1994

Stan Zetie, John Sparrow, Alan Woodfield and Tom Kilmartin

Examines the reasons why TQM has had relatively little impact in thehospitality sector and recognizes the greater risks involved inimplementing TQM as opposed to a more…

1368

Abstract

Examines the reasons why TQM has had relatively little impact in the hospitality sector and recognizes the greater risks involved in implementing TQM as opposed to a more “technique‐based” implementation. Identifies two requirements for successful implementation – the right initial conditions (which reduce the perceived risk) and the need for an appropriate environment within which TQM can flourish. In the latter context, four key concepts are identified: “external awareness”, “change potential”, “motivation”, and “manoeuvrability”. Comparisons are drawn with manufacturing organizations which identify some of the reasons for the greater impact in that sector. Concludes by identifying some ways in which the hospitality sector could start to close the gap.

Details

International Journal of Contemporary Hospitality Management, vol. 6 no. 1/2
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 11 July 2016

John P. Wilson and Larry Campbell

International Organization for Standardization (ISO) 9001: 2015 quality management systems places an obligation on organizations to consider the role of organizational knowledge…

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Abstract

Purpose

International Organization for Standardization (ISO) 9001: 2015 quality management systems places an obligation on organizations to consider the role of organizational knowledge as a resource. The purpose of this paper is to systematically relate the key fundamentals of knowledge management to the seven quality management principles of ISO 9001: 2015. It is the first to consider this relationship.

Design/methodology/approach

The paper traces the history of quality standards and the background to the inclusion of an organizational knowledge clause in ISO 9001: 2015. It then systematically considers the seven quality management principles in relation to knowledge management principles.

Findings

The core elements of the knowledge management standard are incorporated with the organizational knowledge clause. Explicit and tacit knowledge are addressed by the ISO standard. Knowledge and its management will become increasingly important in organizations driven by ISO certification requirements.

Research limitations/implications

ISO 9001: 2015 was released in September 2015 which means that organizations have yet to apply the organizational knowledge clause. This paper is a conceptual one which needs to be complemented with empirical research.

Practical implications

This paper identifies the role of knowledge management principles as they apply to ISO 9001: 2015 and the seven quality management principles. More than 1.1 million organizations are certified to ISO 9001, plus many others who use the standard informally. Those involved with organizational quality will need to understand the role of knowledge in the organization.

Social implications

Quality services and products need to be underpinned with strategic knowledge management.

Originality/value

This paper is the first to discuss knowledge management in relation to the seven quality management principles which assist the development of policy for quality management.

Details

Journal of Knowledge Management, vol. 20 no. 4
Type: Research Article
ISSN: 1367-3270

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