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The purpose of this paper is to examine the extent to which service quality, perceived price and fairness and service convenience influence customer satisfaction and customer loyalty for Indian retail banking sector. It further explores the role of customer satisfaction as mediating variable between service quality dimensions, perceived price and fairness, service convenience dimensions and customer loyalty.

A cross-sectional research on 445 retail banking customers through questionnaire is conducted. Population of study is valued retail urban customers of banks in Rajasthan, India, who frequently visit bank premises for transactions, have accounts in at least two banks and have availed of at least one information technology-based services. Responses are analyzed using factor analyses and regression analyses.

Results reveal that service quality dimensions, perceived price and fairness and service convenience dimensions have positive impact on customer satisfaction and customer loyalty. Moreover, customer satisfaction acts as mediating variable between its antecedents and customer loyalty.

This study has taken into account a specific category of retail banking customers. Thus, it limits generalization of results to other banking population.

This study explains the importance of customer satisfaction for achieving customer loyalty for Indian retail banking sector.

The paper underlines the importance of customer satisfaction for achieving customer loyalty. Impact of SERVCON dimensions on customer loyalty is found rare in literature.

Blockchain has been considered a disrupting technology that can add value in various supply chains differently. The provenance framework matches the four blockchain capabilities of traceability, certifiability, trackability and verifiability to the five generic risks, namely, the financial risk, psychological risk, social risk, physical risk and performance risk. This will help in uncording which specific risk gets mitigated by the use of blockchain in a specific supply chain.

This study illustrates four supply chains, namely, pharmaceutical industry, fast moving consumer goods industry, precious metal and automotive industry, and maps the risks associated with them to the provenance framework wherein the applicability of blockchain is mapped. Fuzzy analytical hierarchical processing (F-AHP) is used to rank the risks in the supply chain.

Blockchain capabilities can elevate the provenance knowledge leading to assurance in terms of origin, authenticity, custody and integrity to mitigate the supply chain risks. Present work highlights the thrust areas across various supply chains and identifies the risk priority tasks aligning the contextual supply chain risks. This study has covered five major risk perceptions. This study contributes to the literature on blockchain, customer perceived risk, provenance and supply chain.

This methodology can be adopted to understand and market the application of blockchain in a supply chain. It brings the marketers and marketing perspective to the supply chain. Exhaustive risk perception can be included to get more comprehensive data on mapping the risks along different supply chains. Vertical extensions of this work can be consideration of other supply chains including dairy, fruits and vegetables, electronics and component assemblies to derive the comprehensive framework for mapping risk perceptions and thereby supply chain risk mitigation through blockchain technology.

This linkage between blockchain, perceived risk, applications in the supply chain and a tool to convince the customers about the blockchain applicability has not been discussed in the literature. Adopting the multi-criteria decision-making F-AHP approach, this study attempt to rank the risks and stimulate conversations around a common framework for multiple sectors.

The purpose of this study is to examine the effects of sensitization on the metallurgical characteristics of weld joints made up of austenitic stainless steel (AISI 316L) and ferritic stainless steel (AISI 430), using the gas tungsten arc welding (GTAW) process with ER316L filler wires.

A non-consumable tungsten electrode with a diameter of 1.6 mm was used during the GTAW procedure. The filler wire, ER316L, was selected based on the recommendation provided in literature. To explore the interconnections among the structure and properties of these weldments, the techniques including scanning electron microscopy and optical analysis have been used. In addition, the sensitization behaviour of the weldments was investigated using the double loop electrochemical potentio-kinetic reactivation (DLEPR) test.

Microstructural analyses revealed the occurrences of coarsened grains with equiaxed columnar grains and migrating grain boundaries in the weld zone. The results of the DLEPR test demonstrated that heat affected zone (HAZ) of AISI 430 was more susceptible to sensitization than HAZ of AISI 316L. Microstructure analysis also revealed the precipitation of large amounts of chromium carbide at the grain boundaries region of AISI 430 welded steel, causing more sensitization and, as a result, more failure or breaking at the side of AISI 430 weld in the dissimilar weldment of AISI 316L–AISI 430.

The present work has been carried out to determine the appropriate welding conditions for joining AISI 316L and AISI 430, as well as the metallurgical properties of the dissimilar weldment formed between AISI 316L and AISI 430. Owing to the difficulties in measuring the performance of these types of dissimilar joints given their unique mechanical and microstructural characteristics, research on the subject is limited.

Sustainability issues on economic, environmental and social perspectives have drawn attention of environmentalists, ecologists and governments. In this context, circular economy provides an opportunity to transform waste into resources, reduction of production and consumption activities; and reduction of carbon footprints, all at the same time. The purpose of this paper is to develop a strategic framework for measuring circular supply chain management.

A grounded theory approach has been used to develop the strategic framework for circular supply chain management.

This study provides an integrative framework for studying, designing and evaluating circular supply chain management performance matrix.

A conceptual strategic framework has been proposed to measure the performance of circular supply chain management. Further empirical studies may be carried out to validate the framework.

The conceptual strategic framework provides key indicators for reducing material consumption, reducing waste, reducing carbon footprint and recycling opportunities throughout the supply chain. These may be utilized by practitioners for gaining competitive advantage.

This paper provides insights into development of circular supply chains that provides opportunities for cost reduction and securing competitive advantage for a business in the long run.

Disruptive technologies can significantly contribute to the sustainability of operations in the petroleum supply chain. The present study aims to identify the prime sustainable dimensions and disruptive technologies implementation in the supply chain of the petroleum industry. The authors used content analysis in the literature and experts input to explore the sustainable dimensions and disruptive technologies in the supply chain.

This study used a hybrid method of hesitant fuzzy set and regret theory to identify the prominent sustainability dimensions and prominent disruptive technologies. This method emphasizes the decision-makers psychological characteristics under uncertain environments.

The result indicates that social responsibility, labor practices, safety and technical standards hold the most prominent sustainable dimensions in the petroleum supply chain. Further, the result also depicts that when consider an equal degree of regret and rejoice, artificial intelligence and big data could significantly enhance operations sustainability in the petroleum industry.

This study considers only 11 sustainable dimensions and 43 sustainable factors, whereas other dimensions and factors could also be considered in future research. The research uses hesitant fussy set and regret set theory to identify the prominent sustainable dimensions and disruptive technologies, whereas other multiple-criteria decision-making (MCDM) techniques can also be used.

To the best of the authors’ knowledge, this is the first paper to explore the sustainable dimensions (environmental, social and economic) and disruptive technologies in the supply chain of the petroleum industry. This research intended to guide the practitioners, policymakers and academicians to emphasize their effort toward sustainable operations supply chain management.

This article undertakes a literature review on showrooming, offering an exhaustive overview of research publications and future research objectives that will contribute to extending the understanding of the phenomenon.

The showrooming literature has been collected from journals indexed by SCOPUS and ranked by ABDC. This was later analysed with the SPAR-4-SLR framework and the TCCM methodology (theories, contexts, characteristics, and methodologies) proposed by Paul et al. (2021) and Paul and Rosado-Serrano (2019).

The insights of this review include bibliometrics of showrooming research and the number of explored showrooming theories, methodologies, and contexts from which the phenomenon has been studied. It also highlights the various aspects that might be considered while building an optimal approach.

Articles published in SCOPUS-indexed and ABDC-ranked journals between 2012 and August 2022 were considered. Some articles published in conference proceedings and journals, not fulfilling the aforementioned criteria, might have been missed.

SPAR-4-SLR and TCCM methodologies would aid the researchers in further exploration of this phenomenon and suggest options for enhancing customer experience (CX) eventually leading to customer retention. Retail channel managers will find this knowledge handy in “encouraging loyal showrooming” and ensuring business sustainability.

This study uses the novel SPAR-4-SLR framework to structure the review, while TCCM methodology sheds light on the showrooming from the perspective of various theories, contexts, characteristics, and methodologies. The scope for further research identified through the above-mentioned framework and methodology would be of high value to the researchers and practitioners alike.

To understand the role of the unorganized sector in the push toward a circular economy (CE), the authors consider the case of the unorganized tire retreading industry in India and examine the barriers it faces in contributing to a circular tire supply chain in India.

The authors used grounded theory methodology (GTM) to understand the barriers to realizing the CE in the Indian unorganized tire retreading industry. This methodology facilitates the acquisition of new insights into an existing phenomenon or in studying emerging areas that require investigation.

Through the analysis, the authors tease out ten critical barriers that impede the Indian unorganized tire retreading industry. The two most vital barriers are the lack of effective promotional methods and the poor implementation of standards.

This study emphasizes the importance of further investigating the potential role of the unorganized sector in fostering the transition to a CE in emerging economies.

The research provides useful policy prescriptions to regulators and insights to original tire manufacturers (OTMs) that enable the unorganized tire retreaders in India to contribute to the movement toward a circular supply chain (CSC).

This study is the first to systematically examine the unorganized sector to understand the barriers to CE. This study provides an original theoretical contribution by expanding the scope of stakeholder and institutional theories.

The growing complexity of consumer engagement (CE) due to the impact of Internet of things (IoT) has been attracting significant attention from both academics and industry practitioners especially in recent times. Hence, understanding this phenomenon remains very crucial to the body of knowledge. This study conducted a systematic review on IoT and CE with the aim of proposing future research opportunities using the TCCM model.

Extant literature studies were systematically examined by sourcing high ranking ABS journals from EBSCO, ScienceDirect and Emerald. A total of 58 articles were included in the final analysis of this research.

The analysis established the need to conduct more research on CE due to the impact of new technological implementation in retail. The results further suggest the need for extensive research across African countries and emerging markets to enable broader empirical generalizations of research outcomes. Using the TCCM framework, the authors indicated directions for future empirical research.

This study exposes the current trends in CE and IoT. The results and analysis are both compelling and verifiable, hence, establishing a firm base of reference for future research in related fields.

The purpose of this paper is to investigate the asset size regarding how the level of a bank’s premium asset management service interaction quality influences the referral intention using performance expectation and customer satisfaction as mediators.

The study employs data collected from an anonymous survey on 185 customers who visited the PB centers. The study employs confirmatory factor analysis methods following a path analysis and structural equation modeling for testing research hypotheses with stepwise moderating effect test.

The results indicate that superiority in interaction quality of premium asset management services has a positive influence on customer satisfaction and performance expectations, and these quality factors also show a positive influence on the intent to maintain relationships and even referral intentions. The results also show that customers with larger asset sizes only have mediocre intentions to refer bank services to people around them.

Marketing positions, which remain faithful to the asset management obligation to fulfill a stable profit rate through constant interactive processes based on a trusting relationship between the customer and dedicated staff member that forms over time, can be a basis for service quality that can secure mid-to-long-term competition superiority in financial firms that offer asset management services.

This study focuses on whether interaction factors that form the quality of services for customized premium asset management through the bank’s dedicated staff member have a positive influence on customer satisfaction and referral intentions. Based on this analysis, the authors presented strategic implications on conditions that financial firms must focus on in order to secure competitiveness.