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Article
Publication date: 18 May 2018

Maryam Pakdaman Naeini, Hadi Sharif Moghaddam, Soraya Ziaei and Amir Ghaebi

As many organizations and institutions in recent years are trying to update their hardware and software platforms toward using mobile technology, libraries and information centers…

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Abstract

Purpose

As many organizations and institutions in recent years are trying to update their hardware and software platforms toward using mobile technology, libraries and information centers as trustees and leaders of information management and information science need to be futurists in this area. Therefore, the purpose of this paper is to investigate the status of using mobile-based services in the world’s top university libraries.

Design/methodology/approach

In this direct observation and quantitative research survey, the authors reviewed the status of using mobile-based services in the libraries of the world’s top universities.

Findings

The results showed that 84 percent of the libraries of the top 50 universities in the world have made their websites mobile-friendly and provide mobile-based services; however, only 30 percent of them have designed mobile library application. The findings of this study revealed that mobile phone services such as “Search catalog,” “Hour of library,” “Contact,” “Ask the librarian” and “News” in more than 50 percent of the libraries with mobile-based services has been used. While some services like “Services for disabled,” “Library card,” “Library Strategic Plan” and “Financial services” are less important to deliver on the mobile platform.

Research limitations/implications

The results of the current research are only limited to this environment. Furthermore limited access to all features of some mobile library applications is another limitation of this work. Also, failure to download some of the university apps from the usual App store due to the nationality of the researchers is other limitations of the study. The authors try to find more details of these apps with connecting to the librarians of this statistic society.

Practical implications

The research results indicated that the majority of libraries in the world’s top universities have moved toward designing and using mobile platform in their websites. This survey suggests that the academic libraries of developing countries in order to follow this trend are supposed to plug in most used services based on experience of academic libraries of top universities.

Originality/value

The research results indicated that the majority of libraries in the world’s top universities have moved toward designing and using mobile platform in their websites. This survey suggests that the Iranian academic libraries affiliated with the Ministry of Science, Research and Technology and the Ministry of Health and Medical Education are also trying to follow this trend in order to meet the users’ information needs.

Details

Library Hi Tech, vol. 37 no. 2
Type: Research Article
ISSN: 0737-8831

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Article
Publication date: 9 August 2022

Iman Maleksadati, Soraya Ziaei and Mojtaba Kaffashan Kakhki

The purpose of the present study was to design an axial coding pattern for customer knowledge management (CKM) to identify the conditions affecting it from the perspective of…

597

Abstract

Purpose

The purpose of the present study was to design an axial coding pattern for customer knowledge management (CKM) to identify the conditions affecting it from the perspective of experts in public university libraries.

Design/methodology/approach

The current study used a qualitative approach. To collect and analyze data, the grounded theory method with a three-stage strategy of open, axial and selective coding was employed. The research instrument was a semi-structured in-depth interview and the data were categorized using MAXQDA 10 software. The sample of the study consisted of 26 experts from Iranian public universities who were selected through a combined targeted non-random sampling procedure (targeted and snowball). The necessary data were obtained through specialized interviews with 9 faculty members and 17 managers of public university libraries.

Findings

In the present study, 106 open coding, 35 axial concepts, and 16 selective general categories were identified as the conditions affecting CKM development in academic libraries in the form of causal conditions, intervening conditions, strategies conditions, context conditions, and consequences conditions around the core layer of CKM development. The identification of these conditions led to the development of a paradigmatic pattern for the research.

Originality/value

There is no record of research on developing empirical studies in libraries using an analysis of the conditions affecting CKM development in the form of an axial coding pattern. The present research contributed to closing this research gap. The axial coding pattern proposed in this study can serve as a guide for implementing CKM in academic libraries as well as increasing customer loyalty.

Details

Aslib Journal of Information Management, vol. 75 no. 2
Type: Research Article
ISSN: 2050-3806

Keywords

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Article
Publication date: 22 June 2021

Malihe Dalili Saleh, Maryam Salami, Faramarz Soheili and Soraya Ziaei

This study aimed to present a model for the use of augmented reality (AR) in the libraries of universities of medical sciences. The goal was to introduce the applications…

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Abstract

Purpose

This study aimed to present a model for the use of augmented reality (AR) in the libraries of universities of medical sciences. The goal was to introduce the applications, advantages, opportunities and challenges of AR.

Design/methodology/approach

This study adopted a qualitative approach, had an applied goal and was based on data theory. The statistical population comprised 20 experts in the field of AR, and the data were collected based on in-depth semi-structured interviews until achieving theoretical saturation. A model was proposed after open coding and the formation of the main categories, and the use of AR in the development of libraries of medical universities was discussed.

Findings

The category of application consisted of strengthening education, promoting users' information literacy, finding resources, user guidance, gamification, educational justice, helping management, enriching resources, providing new services and economic savings. The advantages were library services, sociocultural excellence, educational level, software potential and helping the librarian. The challenges were technical, economic and cultural barriers. Libraries can attract many users by enacting effective policies, using technology and enriching the content of resources. AR can greatly assist library management and improve the librarians' and users' professional activities.

Research limitations/implications

The limitation of this study was that some experts could not participate in the interviews.

Originality/value

The results of this study are beneficial for managers, librarians, students and researchers. The use of AR in libraries is essential for achieving fourth-generation libraries. AR will be a necessity for the libraries of medical universities.

Details

Library Hi Tech, vol. 40 no. 6
Type: Research Article
ISSN: 0737-8831

Keywords

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