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The purpose of this paper is to investigate the agility of advanced manufacturing technologies (AMTs) in furniture enterprises, and explores the appropriateness of a typology framework that correlates the technology infrastructure of the enterprise with its manufacturing strategy.

This paper uses a clear and rigorous case study design and protocol. Empirical data are collected using structured surveys of two strategically selected furniture enterprises. The collected data are used to analyze the fit between the technology infrastructure of the enterprise and its strategic goals, and how this fit correlates with the theoretical categories stated by the typology.

The case studies suggest that enterprise performance could be maximized if the competitive priorities and the customization strategy put in practice are in conformity with the available technology.

The findings of the case studies corroborate the all inclusive hypothesis suggested by the typology. The lack of triangulation of multiple data sources for more confidence about the results or the typology framework itself remains a limitation in this study. The two cases were representative to a certain extent of two out of the three theoretical ideal types stated by the typology.

The explored typology can serve as a supporting tool for managers when making strategic investment decisions in their pursuit of a mass customization strategy within a specific market.

The originality comes from the way the properties that should be displayed by the technologies used in furniture manufacturing enterprises to develop agility are drawn together.

This paper aims to improve upon the highly dispersed sales and operations planning (S&OP) research by integrating the findings of existing studies to identify and measure the size of the effect of S&OP on firm performance.

The methodology adopted was a systematic literature review of 271 abstracts and 55 papers. Three databases were selected for the search – Emerald, EBSCO, and ScienceDirect.

Although empirical evidence of the effects of S&OP in the supply chain is described, relatively few of the 55 papers reviewed estimate the effect of S&OP on firm performance. The research findings indicate a lack of unifying frameworks for the measurement of S&OP and constructs related to firm performance. The review offers partial evidence of the effect of S&OP on firm performance, suggesting the need for additional scientifically sound survey or case study research on S&OP.

Practitioners will benefit from insights related to the intermediate role of S&OP in mediating the effects of structural changes on firm performance. There is at least partial evidence that cross‐functional planning processes can mitigate the negative effect of misaligned organisational structures and contradictory incentives schemes on firm performance. Formal and informal communications between functions, networking and internal integrating roles can boost performance. Furthermore, internal alignment seems to facilitate supply chain integration with both suppliers and customers, particularly when inter‐organisational information systems favour supply chain integration.

This paper contributes to providing a better understanding of the role of S&OP as a determinant of firm performance in the supply chain.

Complaint service management, aimed at improving customer satisfaction, provides important content for incorporation into studying a closed-loop supply chain. An analysis of the relationship between two provides the basis for probing the role of complaint management (CM) in the closed-loop supply chain to help it perform more efficiently and effectively through the application of advanced technologies. This paper considers how CM can be computed combining computer communication and information technologies. This computing process involves collection, evaluation and disposal. Using computer telephone integration technology, an integrated multi-channel system is designed; complaint and production evaluated through an intelligent decision support system; and CM processing system established to implement corresponding disposal which reflects the utility of CM. This research on the process of incorporating CM into our studies has significance for computing business service in the future. Based on exergoeconomics theory, the closed-loop supply chain is discussed, and the metric about “system negative environment effect” is introduced to system performance in terms of energy expenditures; a case study illustrates the efficacy of the process