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To report a recently completed study on enterprise resource planning (ERP) implementation in Korean manufacturing firms.Design/methodology/approach – An online survey was conducted (with e‐mail invitation and telephone call reminder) to collect data from 306 Korean manufacturing firms.Findings – This study presents the issues related to ERP implementation in Korean manufacturing firms, including pre‐implementation activities, implementation experiences, ERP system configuration, benefits, and future direction. Additionally, the results are compared to those results from previous studies on US and Swedish manufacturing firms.Research limitations/implications – The study focused on one industry in one Asian country which perhaps limits the application of its generalized results to other industries or other Asian countries.Practical implications – The results of this study present and discuss both similarities and differences in ERP implementation issues among Korean, US, and Swedish manufacturing firms.Originality/value – This research is the first empirical study on the issues related to ERP implementation in manufacturing firms in the Asia/Pacific region. It is also the first study providing comparison results regarding ERP implementation in manufacturing firms in Asian, North American, and European countries.

This study seeks to provide insightful information about web accessibility based on human judgment in one Asian country (i.e. South Korea) in comparison to the USA.

This study applies both the automated software tool and the human review of web content to measure website accessibility.

Overall accessibility errors found from the Korean government websites are approximately two times higher than those from the US government websites. The accessibility errors are found in virtually every non‐text information content group. Finally, results of the manual evaluation conducted by human experts show fewer accessibility errors than those found in the evaluation conducted by the automated software tool.

Because of the limited number of the websites evaluated and the automated software tools used in this study, the generalization of its findings may be inappropriate. However, the redundant accessibility errors identified by the automated software tools discussed in this study shall encourage research activities to improve these tools. Finally, a longitudinal study to identify effective mechanisms improving website accessibility and further studies on effects of cultural differences among countries on their website design would be useful.

The high accessibility errors found from Korean Websites may suggest the need for legal enforcement or other additional mechanisms in Korea to improve web accessibility among Korean organizations.

The results of this study can help experts efforts to implement policies to priovide equal internet opportunities for the elderly and the disabled.

This study is an exploratory study aiming to explore whether different groups of manufacturing firms with similar business characteristics and enterprise resource planning (ERP) implementation approaches would experience different business outcomes from ERP implementation. The paper aims to discuss these issues.

Cluster analysis with data collected from 256 Korean manufacturing firms was employed to identify groups of manufacturing companies having similar business characteristics and adopting similar ERP implementation approaches. Then, the differences in business outcomes from implementing ERP systems among these groups of companies were examined.

Company size and production approaches are useful variables for grouping manufacturing firms into clusters of companies with similar characteristics. Additionally, large manufacturing firms with make-to-order production approach have significantly higher perceived benefits from implementing ERP systems regarding external coordination and competitive impact than other firms do.

This study was conducted in only one industry of one country and used the data collected by self-reporting instrument. Thus, further studies conducted in other industries and/or other countries and using more objective measures would allow more generalizability of the findings of this study. It would also be interesting to investigate the effects of the logistics practices adopted by small manufacturing firms even though these practices may be more suitable for large manufacturing firms.

This study contributes to the literatures on benefits obtained from implementing ERP systems as none of the previous studies has focused on the relationship among business characteristics, ERP implementation approaches, and business outcomes from ERP implementation.

The borderless global economy has accentuated the importance of knowledge as the most critical source of competitive advantage. Thus, knowledge management (KM) has become a strategic mandate for most world‐class organizations. A key enabler for implementing an effective KM system is advanced information technology (IT). Strategies for developing an enterprise‐wide KM system infrastructure with embedded IT are discussed. In particular, this paper discusses the concept of a KM life cycle – knowledge capture, knowledge development, knowledge sharing, and knowledge utilization, and how applications of new IT support each step of the KM practices within and between organizations is suggested.