Javier García‐Lacalle, Vicente Pina and Sonia Royo
The objective of this paper is twofold: first to determine to what extent Spanish public hospitals are using their web sites to provide useful information to users and to improve…
Abstract
Purpose
The objective of this paper is twofold: first to determine to what extent Spanish public hospitals are using their web sites to provide useful information to users and to improve hospital‐patient relationships, and second to determine which factors have an influence on web site adoption and level of development over time.
Design/methodology/approach
The web sites of public hospitals were searched for and analysed in 2005 and 2008. Their contents and features were scored using an 86‐item checklist. Several hypotheses were proposed regarding the influence of internal and external factors on web site adoption and level of development. Logit and linear regressions were conducted to test the proposed hypotheses.
Findings
Half of the Spanish public hospitals do not have a web site. The hospital web sites were acceptable in the information dimension but should improve their interactive features, as well as their navigation and usability. No significant improvements were observed during the period analysed. The size of the hospitals was a determining factor for web site adoption and level of development in both years. However, from 2005 to 2008, external factors – in particular internet penetration – became a significant factor to explain the adoption and level of development of web sites.
Practical implications
Citizens are increasingly relying on the internet to search for health‐related information. Hospital managers should exploit the advantages of implementing and properly developing a web site in order to improve the patient‐care provider relationships and offer citizens reliable information about healthcare.
Originality/value
To date, no empirical study has analysed the factors that influence the implementation of hospital web sites or the evolution of their contents and quality over time.
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Lourdes Torres, Vicente Pina and Sonia Royo
The objective of this paper is to study the development of e‐government initiatives at the regional and local level in the EU through the opinion of those agents directly involved…
Abstract
Purpose
The objective of this paper is to study the development of e‐government initiatives at the regional and local level in the EU through the opinion of those agents directly involved in the projects.
Design/methodology/approach
The authors wrote a questionnaire that was sent to the regions and the largest cities of EU countries, in order to find out their degree of involvement in e‐government initiatives. Responses were received from 47 regional and local governments.
Findings
At present, most regional and local governments have a web site, although in most cases it is little more than a governmental billboard. E‐government is not likely to remodel governance in the short term, since democracy initiatives are not on the present agenda of most EU countries. The survey findings show that e‐government initiatives are still predominantly non‐interactive and non‐deliberative. They tend to reflect present service delivery patterns, not transform them.
Research limitations/implications
The construction and management of web sites is becoming an essential element of modern public administration, but little is known about how these initiatives are being implemented. Given the substantial investment in time and other resources for governmental online initiatives, it is essential to begin to evaluate governmental web site initiatives in terms of quality and effectiveness.
Originality/value
This work is of value as, to date, there are very few studies that benchmark local government web sites across the EU.
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Vicente Pina, Lourdes Torres and Sonia Royo
The purpose of this paper is to describe an empirical study of the advances and trends of e‐government in transparency, openness and hence accountability in European Union (EU…
Abstract
Purpose
The purpose of this paper is to describe an empirical study of the advances and trends of e‐government in transparency, openness and hence accountability in European Union (EU) local governments to determine the extent to which the internet promotes the convergence towards more transparent and accountable government. The paper also tests the extent to which different factors related to the implementation of information and communication technologies (ICTs), the number of inhabitants and the type of public administration style have influenced e‐government developments in the cities studied.
Design/methodology/approach
A comprehensive content analysis of 75 local government web sites was conducted using a 73‐item evaluation questionnaire. The evaluations were performed in 2004 and 2007 and 15 EU countries were covered (five per country). To analyse the evolution of e‐government, several techniques were used: tests of difference of means, multidimensional scaling and cluster analysis. The contribution of the different contextual factors to the development of government web sites was tested with OLS regression analysis.
Findings
The results show noticeable progress in the application of ICTs and increasing EU local government concern for bringing government closer to citizens and for giving an image of modernity and responsiveness, although few web sites show clear signs of real openness to encouraging citizen dialogue. The evolution of the e‐government initiatives analysed shows that, at present, they are still overlapped with the public administration style of each country as an extension of traditional front offices with potential benefits in speed and accessibility.
Originality/value
Although a growing number of e‐government studies are appearing, previous research has not analysed the evolution of EU local governments from a comparative perspective.
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Jaime García-Rayado and Chesney Callens
This research analyzes the roles of users in innovative digital health collaborative projects from the perspective of the user by considering three dimensions: their motivation…
Abstract
Purpose
This research analyzes the roles of users in innovative digital health collaborative projects from the perspective of the user by considering three dimensions: their motivation, project activities and the support of the partnership for their effective involvement.
Design/methodology/approach
The authors unraveled profiles of users by using a Q-methodological analysis of 24 statements and 44 service users. The statements for the three dimensions were designed according to previous models of stakeholder identification and customer participation in new product management.
Findings
The authors obtained two profiles that advocate active participation of users, though with a different degree of involvement. One of them supports the role of users as “advisors” of users' preferences and needs, and the other indicates a higher involvement of users as “cocreators” of the innovation, with the same contribution and responsibility as the other partners.
Originality/value
Previous research has analyzed user involvement in digital health, as part of wider research on factors leading to the success and adoption of innovations. Moreover, previous research has analyzed user involvement in innovation projects, but without differentiating between projects carried out by an individual organization and those conducted by a partnership. This research contributes to filling this gap by revealing users' expectations about their involvement and how they think they will fit in with the dynamics of collaborative projects.
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Sónia Monteiro, Verónica Ribeiro, Patricia Gomes, Maria José Fernandes and Cristiana Molho
Local governments (LGs) play a crucial role as policymakers and catalysts for change at the local level, making them well-positioned to connect the United Nations’ 2030 Agenda…
Abstract
Purpose
Local governments (LGs) play a crucial role as policymakers and catalysts for change at the local level, making them well-positioned to connect the United Nations’ 2030 Agenda goals with local communities. Therefore, LGs should collect and analyze data to monitor progress toward the sustainable development goals (SDGs) and report on the outcomes. In this regard, webpages on the internet stand out as a valuable tool to enhance accountability in LGs and to promote stakeholder engagement with the community. Thus, this paper aims to analyze whether Portuguese municipalities disclose information regarding the SDGs on their websites, and to identify the main drivers of SDG web-reporting.
Design/methodology/approach
Drawing on the theoretical foundation of legitimacy theory, this study examines the relationship between SDG reporting and the characteristics of several municipalities (such as geographical location, municipality size, financial performance, political ideology and gender), as well as adherence to some programs/networks/platforms (such as CESOP_Local and ODSLocal). The websites of 306 Portuguese municipalities were analyzed using the content analysis technique. A bivariate and multivariate statistical analysis was applied.
Findings
Bivariate analysis shows that coastal, larger and financially efficient municipalities are more likely to disclose SDG information on their websites due to visibility and stakeholder pressure. Contrary to extant literature, left-wing municipalities are not necessarily more inclined to embrace the 2030 Agenda. However, the presence of women in decision-making bodies and adherence to networks and sustainable programs positively influence SDG disclosure. In multivariate analysis, logistic regression identifies two significant factors impacting online SDG disclosure: the representation of women in municipal plenaries; and adherence to the CESOP_local network. Other factors show no significant influence, highlighting these two variables as the main drivers for SDG information disclosure.
Practical implications
The findings are in line with the literature review and lead us to conclude that SDG reporting in LGs is still in its infancy. Therefore, policymakers and regulators need to work together to implement and standardize sustainability reporting within LGs.
Social implications
Considering the significance of the gender variable, the findings could have implications for policy formulation, promoting gender diversity and its impact on the quality of SDG reporting.
Originality/value
Empirical research on SDG reporting remains limited, particularly within the context of LGs. To the best of the authors’ knowledge, no previous studies have delved into the reporting of SDGs specifically in this Portuguese context.
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Susana Díez-Calvo, Iván Lidón, Rubén Rebollar and Ignacio Gil-Pérez
This study aims to identify and map the problems of participatory processes in policymaking through a Service Design approach.
Abstract
Purpose
This study aims to identify and map the problems of participatory processes in policymaking through a Service Design approach.
Design/methodology/approach
First, 50 semi-structured interviews were conducted with experts in the field of citizen participation. This was followed by a comparative analysis of how backstage and frontstage stakeholders perceived the identified problems. Secondly, a Service Blueprint model was proposed as a means of mapping the identified problems within the broader framework of a service experience of participation. Finally, a brainstorming session was held with the aim of proposing design solutions to the problems from a human-centred perspective.
Findings
Fifteen problems of participatory processes in policymaking were identified, and some differences were observed in the perception of these problems between the stakeholders responsible for designing and implementing the participatory processes (backstage stakeholders) and those who are called upon to participate (frontstage stakeholders). The problems were found to occur at different stages of the service and to affect different stakeholders. A number of design actions were proposed to help mitigate these problems from a human-centred approach. These included process improvements, digital opportunities, new technologies and staff training, among others.
Practical implications
Public managers, politicians and designers of participatory processes can use this study to design participatory processes based on the real needs and expectations of the different stakeholders involved.
Originality/value
This research adds to the literature on citizen participation and Service Design by shedding new light on the problems of participatory processes through a human-centred approach.
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Ana Ares-Pernas, Carmen Coronado Carvajal, Alfonso Gomis Rodríguez, María Isabel Fernández Ibáñez, Vicente Díaz Casás, María Sonia Zaragoza Fernández, María Sonia Bouza Fernández, Manuela del Pilar Santos Pita, Antonio Domingo García Allut, María Pilar Comesaña Pérez, María Jesús Caínzos López, Belén Feal Cabezón and Araceli Torres Miño
This paper aims to present and describe the main actions carried out in six different faculties and common areas such as cultural and research centres and administrative buildings…
Abstract
Purpose
This paper aims to present and describe the main actions carried out in six different faculties and common areas such as cultural and research centres and administrative buildings in the Ferrol campus at the University of A Coruña to achieve the second green flag on a Galician University.
Design/methodology/approach
A case study describing the steps for implementing a green campus programme in a medium-size, young university campus integrated into a small city. An Environmental Campus Committee was created to assess the main factors that affect environmental footprint, discuss sustainability initiatives and develop a guide to action regarding different goals related to sustainable transport options, energy, water conservation and waste reduction. The actions included several fields such as education, circular economy and healthy life and involved the on and off-campus community.
Findings
The programme achieved a decrease in water consumption and electrical energy. An important change in educational values and behaviours regarding sustainability was observed in and out of the campus community. The measurements adopted mainly in waste management, mobility and education led the Ferrol campus to achieve a green campus flag on November 2019.
Originality/value
This experiment can serve as a guide to establish the Green Campus philosophy in other similar university campuses.