The present study identifies and analyses the circular supply chain (CSC) enablers concerned with industrial organizations to understand the interconnectedness of CSC enablers.
Abstract
Purpose
The present study identifies and analyses the circular supply chain (CSC) enablers concerned with industrial organizations to understand the interconnectedness of CSC enablers.
Design/methodology/approach
Conducting a thorough literature review and utilizing a hybrid approach involving Robust-Best-Worst-Method (RBWM) and Interpretive Structural Modeling (ISM) methodologies, we assess the intensity and connectivity of Circular Supply Chain Enablers (CSCEs), incorporating expert opinions. Additionally, we employ fuzzy-MICMAC analysis to determine the driving-dependent power of the CSCEs.
Findings
The study identifies 30 CSCEs in a framework, excluding three low-impact enablers at the initial stage. An additional 30 CSCEs are introduced to enhance the framework for improved implementation. The Fuzzy MICMAC study underscores the high instability of four enablers in the linkage quadrant, signaling that minor adjustments negatively impact organizational performance.
Originality/value
This work holds practical significance for industry researchers and practitioners alike. The initial study introduces a structural hierarchy of CSCEs, aiming to provide a model for academics studying CSC and facilitate its practical implementation.
Details
Keywords
Human resource management, business ethics, public policy.
Abstract
Subject area
Human resource management, business ethics, public policy.
Study level/applicability
The case can also be taught in MBA/postgraduate in management programmes in general management or HR classes to give a lesson in organizational conflict and resolution, negotiation skills (strategies, tactics and power in negotiation) towards the middle or end of the course. The course can also be taught in MBA/postgraduate in management programmes in business ethics classes to make students appreciate the various approaches to ethics – end-results, duty, social contract and personalistic ethics. It also helps students learn how to institute ethics into the cultural fabric of the organization. In public policy programmes, it could be taught to illustrate the crucial role and at times unintended outcomes of actions of street level bureaucracies in policy implementation. The course can also be taught in refresher training programmes for executives to give lessons in conflict management, mediation strategies, union negotiations and ethics.
Case overview
This teaching case is based on a real incident that took place in a defence production factory of India in the year 2009. It succinctly unfolds a small showdown between two officers that acquires a disproportionate size and explosive dimension and vitiates the environment of the entire organization. The case is a narration of a small row that in no time became a full-blown organizational dispute with layers of issues. Two officers, one very senior and the other influential, got entangled in a conflict, unfortunately in the presence of a large audience; dissatisfied workers and officers fanned the sentiments and encouraged them to unethically leverage legal privileges by gaming in the name of caste and sexual harassment to gain power in the messy dispute. The protagonist Ram Sharma, the General Manager (head) of the factory, is in a precarious situation as the conflict not only puts his managerial skills but also his moral standards and ethics to test.
Expected learning outcomes
After discussion and analysis of this case, the students should be able to: appreciate and evaluate the complexities and multiple facets of an organizational conflict including ethical challenges faced in a real life situation, recommend the options and course of action a manager could resort to in a high stake and time bound situation, learn to develop a basic framework for analysing, negotiations and strategize to resolve a conflict as a manager-mediator in such a situation, learn to handle difficult negotiation bound by complexities of unethical and legal disputes, answer to themselves the criticality of ground level bureaucracy's role in implementation of public policies (optional if the faculty decides to discuss the part provided in the teaching note). For international students, this is a case to learn dynamics of “negotiations in Indian context”. Overall development of critical thinking and analytical skills.
Supplementary materials
Teaching notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.
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Manoj Hudnurkar, Suhas Suresh Ambekar, Sonali Bhattacharya, V.G. Venkatesh and Yangyan Shi
The study aims to understand the influence of supplier development (SD) activities on supplier satisfaction through the lens of social capital theory (SCT) and to understand the…
Abstract
Purpose
The study aims to understand the influence of supplier development (SD) activities on supplier satisfaction through the lens of social capital theory (SCT) and to understand the mediating role of the buyer–supplier relationship (BSR) in improving supplier satisfaction (SS).
Design/methodology/approach
The research is based on survey of 110 key informants belonging to 50 medium to small supplier companies in the Indian automotive sector. We employed the PLS variance-based modelling technique for the data analysis.
Findings
The investigation resulted in a comprehensive framework for SD activities influencing SS. Further findings recognize a positive influence of SD activities such as payment terms and BSR, which are components of structural social capital on the SS. SD activities such as quality management and delivery, which are indicators of relational capital, affect SS through the mediation of BSR.
Originality/value
The study confirms the role of BSR in SS. The deliberations can help the managers of buyer and supplier firms and researchers to classify and strategize SD activities to improve performance and BSR to become preferred customers through SS.
Details
Keywords
Manoj Hudnurkar, Suhas Ambekar and Sonali Bhattacharya
The purpose of this paper is to understand the deficiencies in Six Sigma project capability and empirically validating its impact on project success.
Abstract
Purpose
The purpose of this paper is to understand the deficiencies in Six Sigma project capability and empirically validating its impact on project success.
Design/methodology/approach
Deficiencies are identified from literature focusing on Six Sigma challenges or barriers. The study used a survey approach by circulating questionnaires to 400 Six Sigma professionals from 40 multinational organisations. The conceptual model is composed of 16 items measuring five constructs for hypothesis testing. Furthermore, structural equation modelling was used to identify the relationship between Six Sigma project capability deficiency and project success.
Findings
The findings of the study suggest that inadequate top management support, inadequate resources and change management and inadequate quality maturity form Six Sigma project capability deficiency and affect project success.
Research limitations/implications
The study uses resource-based view to understand the deficiencies in Six Sigma project capability and their impact on project success. The study confirms that organisational capabilities in implementing Six Sigma affect the success of the projects.
Practical implications
The results of this study reveal that inadequate top management support, inadequate quality maturity of the organisation and inadequate resources and change management result into a deficiency in Six Sigma project capability. Quality managers in manufacturing and service organisations should attempt to improve these capabilities to achieve competitive advantage.
Originality/value
The study contributes to the literature by exploring the capability outlook of Six Sigma. The study attempts to fill the gap in Six Sigma literature by providing a structural model for understanding Six Sigma project capability deficiency and its impact on Six Sigma project success.
Details
Keywords
Sonali Udeeka Pathiratne, Ali Khatibi and Md Gapar Md Johar
This paper aims to identify and review the critical success factors (CSFs) for successful Six Sigma implementation in service and manufacturing companies given in published…
Abstract
Purpose
This paper aims to identify and review the critical success factors (CSFs) for successful Six Sigma implementation in service and manufacturing companies given in published literature.
Design/methodology/approach
A descriptive evaluation of the literature body is followed by future research opportunities. Studies published on the topic of Six Sigma during 2005-2016 are reviewed to retrieve identified CSFs.
Findings
From published literature, 48 CSFs vital for Six Sigma implementation were identified. The identified CSFs were classified under eight core categories. As per the categorization, 35 out of 48 CSFs identified are either Company Strategy related, Six Sigma Project related or Human Resources related. Only a limited number of studies are carried out mainly focusing on the stated three core areas. Hence, it is vital that these three core areas are further explored in future research.
Originality/value
With the outcome of this paper, the identified CSFs for Six Sigma will be taken for further studies, where they will be applied to service and manufacturing companies based in Sri Lanka. Hence, it would provide Sri Lankan service and manufacturing companies guidelines for successful implementation of Six Sigma for future endeavors.
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Keywords
Houda Chakiri, Mohammed El Mohajir and Nasser Assem
Most local governance assessment tools are entirely or partially based on stakeholders’ surveys, focus groups and benchmarks of different local governments in the world. These…
Abstract
Purpose
Most local governance assessment tools are entirely or partially based on stakeholders’ surveys, focus groups and benchmarks of different local governments in the world. These tools remain a subjective way of local governance evaluation. To measure the performance of local good-governance using an unbiased assessment technique, the authors have developed a framework to help automate the design process of a data warehouse (DW), which provides local and central decision-makers with factual, measurable and accurate local government data to help assess the performance of local government. The purpose of this paper is to propose the extraction of the DW schema based on a mixed approach that adopts both i* framework for requirements-based representation and domain ontologies for data source representation, to extract the multi-dimensional (MD) elements. The data was collected from various sources and information systems (ISs) deployed in different municipalities.
Design/methodology/approach
The authors present a framework for the design and implementation of a DW for local good-governance assessment. The extraction of facts and dimensions of the DW’s MD schema is done using a hybrid approach, where the extraction of requirement-based DW schema and source-based DW schema are done in parallel followed by the reconciliation of the obtained schemas to obtain the good-governance assessment DW final design.
Findings
The authors developed a novel framework to design and implement a DW for local good-governance assessment. The framework enables the extraction of the DW MD schema by using domain ontologies to help capture semantic artifacts and minimize misconceptions and misunderstandings between different stakeholders. The introduction and use of domain ontologies during the design process serves the generalization and automation purpose of the framework.
Research limitations/implications
The presently conducted research faced two main limitations as follows: the first is the full automation of the design process of the DW and the second, and most important, is access to local government data as it remains limited because of the lack of digitally stored data in municipalities, especially in developing countries in addition to the difficulty of accessing the data because of regulatory aspects and bureaucracy.
Practical implications
The local government environment is among the public administrations most subject to change-adverse cultures and where the authors can face high levels of resistance and significant difficulties during the implementation of decision support systems, despite the commitment/engagement of decision-makers. Access to data sources stored by different ISs might be challenging. While approaching the municipalities for data access, it was done in the framework of a research project within one of the most notorious universities in the country, which gave more credibility and trust to the research team. There is also a need for further testing of the framework to reveal its scalability and performance characteristics.
Originality/value
Compared to other local government assessment ad hoc tools that are partially or entirely based on subjectively collected data, the framework provides a basis for automated design of a comprehensive local government DW using e-government domain ontologies for data source representation coupled with the goal, rationale and business process diagrams for user requirements representations, thus enabling the extraction of the final DW MD schema.
Details
Keywords
To understand: – the demand and supply side challenges in launching a new product in sports. – Factors, which go into the making of a successful “new” sport. – The role of…
Abstract
Learning outcomes
To understand: – the demand and supply side challenges in launching a new product in sports. – Factors, which go into the making of a successful “new” sport. – The role of planning in sport management.
Case overview/synopsis
In July 2017, on the eve of Pro Kabaddi League (PKL) Season 5, kabaddi had emerged as one of India’s most important non-cricketing sport. PKL was India’s first men’s professional kabaddi league, introduced by Mashal Sports and Star India in 2014. Kabaddi was an indigenous sport, and India had an unbeaten international track record as world champions. Yet, the sport and its players had never received their due in India. In 2017, while kabaddi’s popularity had increased, leading to sponsorship opportunities, huge player bids, prize money and television viewership, all was not quite hunky-dory. A women’s kabaddi league introduced only the previous year had not been continued, despite an extended format in 2017. The audience profile also did not match that envisaged by Star. As a unique creator of sports content, Star was in an enviable position in India; and so was Kabaddi as a sport. How had Star created a new property around an indigenous sport with rural and rustic associations, transforming it into a snazzy, up-market sport within just three years, even while leagues involving other popular sports failed to create a mark? Could Star sustain this interest? How could kabaddi retain its “star” position within Star’s stable?
Complexity academic level
In an undergraduate or a postgraduate programme in business administration.
Supplementary materials
Teaching notes are available for educators only.
Subject code
CSS 11: Strategy.
Details
Keywords
This volume explores the intersection of youth agency, media representation, and conflict, urging a reevaluation of the roles of youth in contemporary socio-political contexts…
Abstract
This volume explores the intersection of youth agency, media representation, and conflict, urging a reevaluation of the roles of youth in contemporary socio-political contexts. Media serves as a tool for and a site of resistance. Chapters in this volume highlight ways in which children and youth leverage digital platforms to reshape narratives around conflict and peace. The compilation draws from a wide range of contexts, from the Balkan Wars to the current conflicts in Syria and Ukraine, offering in-depth analyses of the transformative potential of the (re)imagining of youth experiences, thus shifting from passive subjects to active narrators. This reorientation emphasizes the role of new technologies, including digital media and artificial intelligence, in supporting these endeavors, especially in enhancing mental health and psychological resilience among children affected by conflict.