Search results

This paper aims to enhance clarity for the conceptualization and measurement of group emotional awareness by defining it as an emergent state. The authors explore the emergence of this state through two studies designed to explore the four characteristics (global, radically novel, coherent and ostensive) of emergent phenomena (Waller et al., 2016).

In Study 1, the authors explore in an experimental setting the formation of group emotional awareness and regulation as emergent states as a result of compositional effects (team members’ self-perceptions of their individual emotional awareness capabilities) and group norms regarding emotional awareness. Study 2 uses an experimental design to explore how pre-existing expectations of group emotional awareness, based on previous dyadic interactions between team members, can prevent conflict escalation (from task to relationship conflict) in project teams.

Individual perceptions of members’ own abilities and group norms interact in the emergence of group emotional awareness. Group emotion regulation can develop only under an optimal level of emergent group emotional awareness; groups that build emotional awareness norms compensate for their members’ low awareness and develop equally efficient regulatory strategies as groups formed of emotionally aware individuals. However, the conjunction of personal propensity towards awareness and explicit awareness norms blocks the development of regulatory strategies. Group emotional awareness (both as a developed state and as an expectation) reduces the escalation of task to relationship conflict.

Designing for the exploration of the four characteristics of emergence allowed us to gain new insights about how group emotional awareness emerges and operates too much awareness can hurt, and affective group expectations have the power to shape reality. These findings have strong implications for practitioners’ training of emotional awareness in organizations.

Integrating predictions of social exchange theory and implicit social cognition, this paper aims to investigate mechanisms of co-evolution between professional and personal support networks in a professional, non-hierarchical setting.

The study covers simultaneously people’s behaviours and their subjective interpretations of them in a cross-lagged network design in a group of 65 MBA students.

Results show that people build on their professional support network to develop personal support relations. People who have a high status in the professional support network appear to be afraid to lose them by asking too many others for personal support and people with a low status in the professional support network seem also be reluctant to ask many others for personal support.

Although personal support is a key social mechanism facilitating individual well-being and organizational success, support in the workplace often remains limited to professional topics. This research shows why people hesitate to expand their networks in professional settings and to what extent their fears have a basis in reality.

It goes beyond predictions of social exchange theory which inform most network evolution studies and tap into implicit social cognition predictions to expand the explanatory power of the hypotheses. The study’s network analysis takes into account both behaviours and social perceptions. The sample is a non-hierarchical professional group which allows a more ecological observation of how hierarchies are born in social groups.

Previous research suggests that emotional intelligence (EI) may benefit managers when resolving conflicts. However, past studies relied on self-reports of EI and conflict management styles, and a theoretical model explaining the mechanisms of the link between EI and conflict management outcomes for managers is still missing. This study aims to test a theoretical model proposing that during conflicts, managers with higher performance-based ability EI are perceived as warmer and more competent, which in turn contributes to higher conflict management effectiveness.

A total of 108 Executive MBA students with managerial experience completed a performance-based EI test designed for the workplace and engaged in a conflict management exercise during which they were videotaped. In the exercise, managers spontaneously responded to video-based vignettes in which “employees” addressed them regarding a work-related conflict (e.g. a disagreement regarding tasks and working hours). Independent observers (n = 262) rated the managers’ videotaped responses on items tapping warmth, competence and conflict management effectiveness.

Managers with higher performance-based EI (in particular, emotion regulation in oneself and emotion management in others) received higher observer ratings on warmth, competence and conflict management effectiveness. Warmth and competence fully mediated the link between EI and effectiveness.

These results demonstrate that managers’ performance-based EI translates into actual work-related behaviors and outcomes. Implications for training EI and effective conflict management are discussed.

The purpose of this paper is to examine how repatriates’ emotional support network affects their experience of re-entry.

This inductive, qualitative study is based on 27 semi-structured, in-depth interviews with Belgian organizational repatriates.

The analyses suggest that expatriation empathy is a key attribute of organizational repatriates’ main emotional support providers. In addition, the results show that although partners are a main source of emotional support on re-entry, they are also important potential causes of distress. Lastly, the results suggest that the cultural diversity of a repatriate’s emotional support network is linked with characteristics of the assignment and that it affects the experience of repatriation.

The results provide empirical evidence that the expatriation empathy of repatriates’ support providers is a more informative characteristic to consider compared with whether they have personal experience of expatriation. In addition, the results suggest that research should also take into account the negative side of social support, and, for example, consider the influence of crossover distress of partners who experience relocation difficulties themselves.

This study points to the possible benefits of organizing social activities or training for repatriates and their partner and any children, as well as the advantages of encouraging expatriates to invite home-country friends to visit.

Although most scholars agree on the importance of support for expatriates’ well-being, the sources of relevant emotional support have received little research attention so far, as has how this influences the repatriation experience.

The purpose of this paper is to examine the triple interaction of task conflict, emotion regulation and group temporariness on the emergence of relationship conflict.

A field study was conducted to test the interaction of emotion regulation and task conflict on the emergence of relationship conflict in 43 short‐term (temporary) groups and 44 long‐term groups.

The results show that the highest chance for task conflict to evolve into relationship conflict is when groups (both short‐term and long‐term) have less effective emotion regulation processes, while task and relationship conflict are rather decoupled in long‐term groups scoring high on emotion regulation.

The paper concludes with a discussion of the obtained results in terms of their implications for conflict management in groups. Further research should explore the moderation effects in longitudinal studies in order to fully test the variables in the model.

The paper answers the call for contingency models of intra‐group conflict and tests the moderating effect of two such contingencies in the relationship between task and relationship conflict.

The aim of this paper is to examine the influence of group composition in cultural values on conflict management styles in groups.

A field study using data from 125 groups was conducted.

The results show that in groups where members feel they are equal and connected (horizontal collectivism) cooperation is better, and contending and avoiding conflict management styles are used less. When people view themselves as unequal and independent (vertical individualism (VI)) the avoiding style of conflict management is more frequently used. Within‐group similarity (low variety) in VI leads to more cooperation and less avoidant conflict management strategies as well as less third party interventions. High group variety in views of being unequal, but interconnected (vertical collectivism), as well as in the views of being equal but independent (horizontal individualism), leads to more cooperative conflict resolution strategy.

The results show that small and consistent within‐group differences in cultural values are beneficial (with the exception of VI) for cooperative strategies. By showing that group compositional configurations in cultural values (vertical/horizontal individualism and collectivism) impact on conflict management strategies, the study has important implications for team design.

The paper extends current research by conceptualizing cultural values (it considers the horizontal vs vertical orientation in individualism‐collectivism) as configural group properties and by testing the impact of specific team configurations in cultural values on conflict management strategies.

The paper aims to introduce the papers in this special issue which highlight the importance of cooperation in organizations, and outline future research directions.

Conceptual approaches to cooperation in organizations are described and a brief outline is given to each paper in the special issue.

This special issue brings together studies that enhance our theoretical understanding of cooperation, addressing core issues related to the role of cultural differences, virtual communication, team processes, leader behavior, and the impact of norms on cooperation.

Factors that facilitate or hinder cooperation in organizations are highlighted, and suggestions on how to deal with those issues in practice are provided. The papers facilitate understanding of the role of cultural differences, communication, team processes, and leader behavior on cooperation in organizations.

The paper provides an introduction to the special issue.