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Article
Publication date: 30 March 2023

Sing Lay Teng, Suhaiza Zailani, Muhammad Khalilur Rahman, Miraj Ahmed Bhuiyan and Abdullah Al Mamun

This study has aimed to investigate the impact of service innovation capabilities (SIC), supply chain digitalization capabilities (SDC) and customer risk protection (CRP…

596

Abstract

Purpose

This study has aimed to investigate the impact of service innovation capabilities (SIC), supply chain digitalization capabilities (SDC) and customer risk protection (CRP) capabilities of GrabFood on customer satisfaction. GrabFood has been chosen as a case study because GrabPay is one of the Malaysian government's digital wallet partners, and GrabFood is one of the region's leading Online Food Delivery Service (OFDS) providers.

Design/methodology/approach

A total of 410 valid responses have been gathered from the GrabFood users for data analysis using the partial least square technique.

Findings

The findings reveal that SIC, SDC and CRP of GrabFood have a highly significant influence on customer satisfaction. CRP has been found to partially mediate the relationship between SIC and customer satisfaction and the relationship between SDC and customer satisfaction.

Originality/value

OFDS providers need to consider how to minimize the potential risk to be encountered by customers in delivering services that satisfy the customers. OFDS providers must identify the gap between their capabilities and customer perception and continuously improve their service quality to mitigate the gap.

Details

Kybernetes, vol. 53 no. 7
Type: Research Article
ISSN: 0368-492X

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Article
Publication date: 1 February 2000

Yaw A. Debrah and Ian G. Smith

Presents over sixty abstracts summarising the 1999 Employment Research Unit annual conference held at the University of Cardiff. Explores the multiple impacts of globalization on…

11599

Abstract

Presents over sixty abstracts summarising the 1999 Employment Research Unit annual conference held at the University of Cardiff. Explores the multiple impacts of globalization on work and employment in contemporary organizations. Covers the human resource management implications of organizational responses to globalization. Examines the theoretical, methodological, empirical and comparative issues pertaining to competitiveness and the management of human resources, the impact of organisational strategies and international production on the workplace, the organization of labour markets, human resource development, cultural change in organisations, trade union responses, and trans‐national corporations. Cites many case studies showing how globalization has brought a lot of opportunities together with much change both to the employee and the employer. Considers the threats to existing cultures, structures and systems.

Details

Management Research News, vol. 23 no. 2/3/4
Type: Research Article
ISSN: 0140-9174

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Book part
Publication date: 8 November 2021

Amy Yeo Chu May, Carmen Teoh Chia Wen and Jeffton Low Boon Tiong

This study seeks to find an interactive effect between ethical leadership (EL) and corporate governance (CG) variables and investigate whether they would affect employee…

Abstract

This study seeks to find an interactive effect between ethical leadership (EL) and corporate governance (CG) variables and investigate whether they would affect employee organizational citizenship behavior (EOCB) in a Malaysian organizational setting. The collected data from the 300 accounting/finance department employees were analyzed using Statistical Package for Social Sciences (SPSS) and Partial Least Square–Structural Equation Modeling (PLS-SEM; SmartPLS 3.0). Several primary results confirmed a coherent significant relationship between EL and ethical climate (EC), EL and EOCB, EL and CG, and CG and organizational success. Theoretically, it implies a more enhanced EOCB literature on how it can be infused in an organization. It also offers valuable knowledge by providing organizations with several insights concerning the improvement of EOCB, enabling the organization to achieve its desired success and, more importantly, how the findings could contribute directly and indirectly to emerging markets in terms of their industrial and financial performance.

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Environmental, Social, and Governance Perspectives on Economic Development in Asia
Type: Book
ISBN: 978-1-80117-895-2

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Article
Publication date: 15 July 2020

Cecile Kung

This paper aims to collect and compile the historical data of Guanfu Salt Farm, officially built by the Song Dynasty (960–1279) within modern Hong Kong territories, to reconstruct…

83

Abstract

Purpose

This paper aims to collect and compile the historical data of Guanfu Salt Farm, officially built by the Song Dynasty (960–1279) within modern Hong Kong territories, to reconstruct its history for the reflection of Hong Kong society of the time.

Design/methodology/approach

This paper is largely based on identification and analysis of historical documents, including keyword search on electronic databases and verification with the original sources, with reference to archaeological findings when necessary.

Findings

This paper reconstructs the history of Guanfu Salt Farm based on documentary sources with reference to archaeological findings. English translation of Chinese sources is also provided when necessary.

Originality/value

There has been an absence of systematic compilation of historical data of Hong Kong during the Song Dynasty, which are limited in quantity and scattered across different sources. This paper seeks to fill the vacuum of knowledge about pre-colonial Hong Kong, with a more comprehensive reconstruction of the history of Guanfu Salt Farm.

Details

Social Transformations in Chinese Societies, vol. 17 no. 1
Type: Research Article
ISSN: 1871-2673

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Article
Publication date: 18 September 2024

Hanna Lee, Md. Rafiqul Islam Rana and Yingjiao Xu

This study explores young consumers' motivations for purchasing Virtual Luxury Non-Fungible Token Wearables (VL-NFTs) from luxury brands, which are virtually crafted luxury…

232

Abstract

Purpose

This study explores young consumers' motivations for purchasing Virtual Luxury Non-Fungible Token Wearables (VL-NFTs) from luxury brands, which are virtually crafted luxury wearables minted as blockchain-based NFTs. Specifically, it investigates the relationships among consumers' perceived value of VL-NFTs, engagement with NFTs and purchase intention and the mediating effect of consumer engagement with NFTs.

Design/methodology/approach

Data were collected via an online survey of 504 young US consumers who had previously considered purchasing luxury fashion products and NFTs. Structural equation modelling was adopted for analysis.

Findings

Perceived economic, functional (uniqueness) and experiential (self-directed pleasure and affiliation) values of VL-NFTs directly influenced consumers' purchase intention. While symbolic value (self-presentation and conspicuousness) did not significantly influence purchase intention, it facilitated consumer engagement with NFTs. Moreover, consumer engagement mediated the relationship between economic and functional values and purchase intention.

Research limitations/implications

The sample was only comprised of young consumers, limiting the generalizability. Additionally, consumers may perceive VL-NFTs differently because of differences in past experiences and the varying VL-NFT types, necessitating further investigation on consumers' motivations across different types of VL-NFTs.

Originality/value

This study contributes to the existing literature by examining the importance of multifaceted perceived-value dimensions and engagement with NFTs in consumers' motivation for purchasing VL-NFTs through the lens of the customer value framework.

Details

International Journal of Retail & Distribution Management, vol. 52 no. 12
Type: Research Article
ISSN: 0959-0552

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Article
Publication date: 1 October 2000

Nada Kakabadse and Andrew Kakabadse

Outsourcing of services has been receiving increasing attention in management literature and praxis. It is considered that greatest attention has been given to the enhanced…

21642

Abstract

Outsourcing of services has been receiving increasing attention in management literature and praxis. It is considered that greatest attention has been given to the enhanced efficiency of transaction costs through outsourcing. In contrast, this paper explores what is being outsourced, the drivers for outsourcing and the IT commodification influence on outsourcing. Particular attention is given to examining supplier‐client relationships and the consequently new emerging outsourcing arrangements and organisational forms. The benefits and costs of outsourcing and client satisfaction are discussed as well as outsourcing in the public sector. The paper highlights that a fundamental paradigm shift is underway from strictly provider/supplier relationships to an emerging array of partner based relationships comparable with the Japanese kieretsu relationship model. The paper concludes by identifying areas for further research for increasing understanding of the paradigm shift that is highlighted.

Details

Journal of Management Development, vol. 19 no. 8
Type: Research Article
ISSN: 0262-1711

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Book part
Publication date: 26 November 2024

Shien Chue

This chapter explores the landscape of higher education in Singapore as the nation positions itself to emerge stronger after the pandemic. A focus on three major issues facing…

Abstract

This chapter explores the landscape of higher education in Singapore as the nation positions itself to emerge stronger after the pandemic. A focus on three major issues facing higher education − digital transformation, job readiness of graduates, and access to quality education, describes education-based initiatives for addressing these challenges in Singapore. Local autonomous universities are woven into the tapestry of sustainable growth and development within Singapore’s economy. Connections between the development of education-based initiatives are made to illustrate how these institutions of continuous learning are positioning for relevance considering current developments and to suggest some areas for enhancement for promoting lifelong learning opportunities for all.

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Book part
Publication date: 20 June 2017

David Shinar

Free Access. Free Access

Abstract

Details

Traffic Safety and Human Behavior
Type: Book
ISBN: 978-1-78635-222-4

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Article
Publication date: 17 April 2023

Lulu Shi and Xu Jiang

By reviewing the literature, this paper explores the current priorities and future directions of alliance post-formation dynamics research.

219

Abstract

Purpose

By reviewing the literature, this paper explores the current priorities and future directions of alliance post-formation dynamics research.

Design/methodology/approach

This paper collects and analyzes empirical studies on alliance post-formation dynamics that were published between 1990 and 2021.

Findings

Current research on alliance post-formation dynamics can be structured as antecedents and outcomes of dynamics and their moderating effects. Among these topics, antecedents of dynamics have been addressed in a large body of research encompassing diverse theoretical mechanisms and levels of analysis. However, there remain debates regarding the outcomes of alliances post-formation dynamics.

Originality/value

First, this paper enriches the theoretical plurality of the field by integrating the antecedents and outcomes of dynamics and their moderating effects. Second, this paper proposes a new scholarly perspective – “alliance dynamic capabilities” – to address the “disruption vs adaption” debates regarding the outcomes of alliance post-formation dynamics in current research. Third, this paper presents several promising future research directions with the aim to advancing the literature on alliance post-formation dynamics.

Details

Journal of Organizational Change Management, vol. 36 no. 3
Type: Research Article
ISSN: 0953-4814

Keywords

Available. Content available
Book part
Publication date: 29 November 2021

Yeow-Tong Chia, Alistair Chew and Jason Tan

Abstract

Details

Teacher Preparation in Singapore
Type: Book
ISBN: 978-1-78769-401-9

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