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The purpose of this paper is to look at the lessons learnt from the previous real estate cycles based on a sample of investors, occupiers and academics and seek to understand the practical challenges the industry faces in the current cycle.

The paper summarises the results of qualitative research and interviews conducted and analysed by BNP Paribas Real Estate and Ipsos MORI.

The paper considers the crisis of 2008, its impact on performance, lessons learnt by the industry as a result and the future challenges. Whilst the industry felt well prepared to withstand future uncertainty and change, there was concern that subsequent generations of industry professionals will not be well equipped to deal with the pace and magnitude of change.

This is a practical study that seeks to place a greater emphasis on the drivers of market sentiment rather than focussing on quantitative forecasts.

There is much attention given to quantitative property market forecasts; however, there seems to be little appreciation of the need to evolve our process in today’s fast paced, structurally changing market which will behave differently to how it has in the past. Economic forecasts have received much criticism recently and these provide the basis for property market forecasts. The consideration of sentiment and the qualitative aspect of the future drivers of performance have never been so critical.

Consumers nowadays are no longer bystanders in the process of production but are proactive collaborators with the power to co-create value with brands. This study aims to explore the impact of social commerce on the co-creation process of brand value in a social commerce setting.

A questionnaire survey was conducted online to gather 300 eligible responses. The data were empirically validated using the partial least squares structural equation modelling (PLS-SEM) method.

The results indicated that brand engagement (BEN) is vital to brand co-creation (BCC) in social commerce, which could be driven by social-hedonic value (SHV) and social information sharing (SIS).

This study stresses the influence of consumer autonomy in the process of BCC by probing the role of SIS. Moreover, by considering the prevailing trend in social media, this study offers a nuanced perspective on the values of social commerce from the viewpoint of SHV.

This study may serve as a useful guide for practitioners to improve their digital outreach strategy on social commerce to forge stronger relationships, encourage further engagements and promote value co-creation within their brand community.

This examines the effect of relationship quality (RQU) and BEN on BCC through a relational viewpoint.

This paper aims to present typologies of entrepreneurs using entrepreneurs' engagement and use of social media (SM) for business purposes as a means of categorisation. Based on this categorisation, four types of entrepreneurs are proposed: the hopefuls, the assureds, the opportunists and the passengers. The emergent typology should serve as the basis for further thought and empiricism.

A two-phase quantitative opportunistic sampling approach was employed. First, entrepreneurial experts' (n = 8) structured interviews informed the survey design. Secondly, an online survey, based on theory of planned behaviour (TPB), was completed with entrepreneurs at business incubation centres (BICs) in Ireland. Latent class analysis (LCA) identified a number of entrepreneur typologies using participants' (n = 124) business-related SM activities. Differences in entrepreneurial types were explained using the TPB, trust, security and demographic variables.

Results indicate that there are four distinct types of entrepreneurs based on their business-related SM activities. Once the typology was created, comparisons were conducted between each type based on the psychological drivers of the TPB. Trend differences were identified between the distinct typologies.

The value of this research is that the research proposes a typology of entrepreneurs categorised based on SM engagement and use. The typology can be used to identify and compare the differences between entrepreneurs based on perceptions regarding SM, abilities related to SM and the support entrepreneurs need in relation to this. This research is novel in that the research addresses calls to segment the increasingly diverse and complex entrepreneurial population using the pillars of social and digital technology as a focus. The research also provides a framework for examination and replication in other geographic and entrepreneurial settings.

This chapter examines the ‘West’ of the Compassionate Positive Applied Strengths-based Solutions (COMPASS) model and application of Positive Psychology to understanding and supporting desistance from offending behaviour. Positive Psychology, a field dedicated to the study of strengths, well-being and human flourishing, offers valuable tools for fostering pro-social change in individuals with a history of offending. Unlike positive criminality, which focuses on rehabilitative strategies within the criminal justice system, Positive Psychology emphasises enhancing overall life satisfaction through the cultivation of personal strengths and positive experiences. This chapter discusses the concept of well-being, the Positive Emotions, Engagement, Relationships, Meaning and Accomplishment (PERMA) model and the Broaden and Build theory, highlighting their relevance to desistance. It also explores key skills and strengths, such as hope, character strengths and gratitude, that can support individuals in their journey towards a life free from offending. By integrating these principles, this chapter provides a framework for understanding how personal growth and positive psychological attributes can contribute to successful desistance and improved quality of life.

Diversity and inclusion initiatives are normally centred on legally protected traits such as race and gender. As the legal framework expands to ensure that underrepresented workers are protected, there exists a subset of the workforce who have diversity characteristics that are legally unprotected. For example, individuals who have visible tattoos can face employment discrimination when they are looking for work or looking to progress their careers. To add to the challenge, the perception of stigma is fluid and expectations related to the appearance of employees are determined by managers' perceptions of consumers' preferences. Drawing theoretically from self-categorisation theory and information processing theory, we discuss how the creation of a marketing and brand proposition framework can help to build an organisational identity that can benefit consumers and the organisation simultaneously. We also discuss the practical implications and strategies that organisations can consider to reduce such workplace discrimination.

This article introduces a systems‐centered model for emotional intelligence (EI). This makes it possible to consider not only the emotional intelligence of individuals, but the emotional intelligence of work groups and organizations themselves. Agazarian's theory of living humans systems (TLHS) (and its constructs) applies to all levels of living human systems. Using these constructs, we operationally define emotional intelligence from a systems‐centered framework (Agazarian & Peters, 1981, 1997). From the systems‐centered perspective, individuals contribute energy that is necessary for organizational emotional intelligence. Yet equally important, emotional intelligence in organizations is a dynamic output of the function and structure and energy of the organizational system itself, rather than a property of individuals. This conceptualization extends the focus in the field of emotional intelligence from individuals with a selection and personnel development emphasis and instead to building work groups and organizations that function with greater emotional intelligence. Introducing a systems‐centered perspective on emotional intelligence enables emotional intelligence to be viewed at all system levels in the organization, including individuals, work teams and the organization itself.

The paper uses a questionnaire and a theoretical model of bank‐customer interaction preferences as the basis for examining the perceptions of retail bank customers regarding the use of remote delivery channels and the extent to which they still value traditional branch‐based face‐to‐face interactions. The empirical evidence suggests that despite the increase in remote banking, retail bank customers still place significantly greater emphasis on face‐to‐face contact. The implications of this finding are that if banks want to encourage widespread customer adoption of remote banking they must better understand customer attitudes towards alternative delivery channels and use this information to educate their customers on the tangible service benefits which emanate from remote delivery.

This chapter shifts focus from the underlying causes of offending to current rehabilitation approaches and models. It begins with an overview of the rehabilitation movement, emphasising the principle of ‘what works’ in offender reform. The discussion then moves on to explore two major frameworks: the Risk-Need-Responsivity (RNR) model and the Good Lives Model (GLM). Each model will be briefly outlined and critically evaluated for its effectiveness in preventing re-offending and supporting desistance. The chapter concludes with a rationale for introducing a new approach to rehabilitation, the Compassionate Positive Applied Strengths-based Solutions (COMPASS) model, summarising its potential benefits for enhancing desistance support.